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Rushmore Loan Management Services
- Finance
- Irvine, CA
About this business
Location details
15480 Laguna Canyon Road, Suite 100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In April 2018 I received a letter from our mortgage company stating that our loan was being transferred to Rushmore mortgage company. I am mediately look this company up on the Better Business Bureau website and was happy to see the A+ rating, until I read the reviews. I have no idea how this company has received an A+ rating when I would very horrible reviews and complaints. Our loan was officially transferred on May 2, 2018, at that time we were in the middle of a loss mitigation settlement with Roundpoint Mortgage. Roun... read more
This company is a joke. They are ripoff artists. All of their reps are rude and disrespectful. They talk to you with such disrespect. All they care about is stealing more money from you. Fast talking, very deceitful. If you have a choice, avoid this company by a cause. Avoid Paulette in the Collection Department too. She is the worst I have ever dealt with.
The executive manager helped me. He even told me why my mortgage agent up... It was my insurance. I have found another instance company. He was so nice, I will never leave this mortgage company!!
Words can’t describe how horrible this company is. It is no surprise companies like this attempted to crash our economy. After 10 years, they decided I wasn’t carrying insureance on my property. I sent them proof that I was, that proof wasn’t good enough, then their issue became about something else, when I answered that they changed the goal post again, and again. Finally, after six months of me being proactive when I had answered their final question. They didn’t enter the form I provided into their system thereby resu... read more
Called for my check if was received cause I forgot to put my account.this guy gave info and found my check and posted.
I faxed in a Third Party Payment Agreement from my Annunity company, for someone at Rushmore could fill out the document sign and fax back to the proper individual. It has been almost 3 months in the process and several calls with customer service and the form is still not completed. I spoke with Mr Ben Lee on 3-16-2018 for the first time after leaving several messages. Mr Lee promised to find out what is the problem with the document and will get back with me on 3-19-18.
Send my home owners insurance payment on time so it doesn't cancel out next time
I applied an additional payment at the end of 2016 to get ahead on my payment. The interest was not applied to my year end statement. I disputed it and was told it would be used towards 2017 interest. I took them at their word. Mistake. I get around to 2017 and it is still not on there. I am told after getting the run around for several weeks that they can’t use 2016 interest in 2017. When I ask why it wasn’t used in 2016 they say they don’t know who told me the information before but they can’t do anything about it. Nothing... read more
Pay off my loan
Frequently asked questions about Rushmore Loan Management Services
How is Rushmore Loan Management Services rated?
Rushmore Loan Management Services has a 3.3 star rating with 1,657 reviews.
When is Rushmore Loan Management Services open?
Rushmore Loan Management Services is open now. It will close at 7:00 p.m.