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Rushmore Loan Management Services
- Finance
- Irvine, CA
About this business
Location details
15480 Laguna Canyon Road, Suite 100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On every call I get incorrect responses to my question or I get unsolicited information. For example - I asked what my loan term was and the date of the final payment and was given the incorrect information which I challenged. But the rep continued to insist that the information provided was correct. When I asked to speak to a supervisor, the rep suddenly discovered they’d been looking at someone else’s loan. When I called to get my loan number, so I could look up details in line, the rep starts asking me about my payments ... read more
Customer service without experience to top it off they send me over 3-4 times to different live person before I was so upset I had to tell them what they suppost to tell me because they are not trained properly I ask if I can paydown my escrow acc to have a more Flexible payment throut the year before or after they do an escrow analisis his answer was you can payoff or refinance your loan or get a home equity I was so mad that I start laughing
You can improve by firing your unfit, unproffesional, rude agents and hire professionals that know to first listen to your concern and not arguing and making false accusations. This us the most horrible company I am being forced to deal with. ( F- ) . 👎👎👎
If you really care fax my paper to HCC today thanks
It has taken your company over a week to fill out a 2min form and fax it back so my payment would of been on time now I'm stuck with a late fee unacceptable plus when you call in to find the status no one seems to know but all they want to is give u a lecture. One guy even hung up on me they don't care very unprofessional u can't call that department no supervisors fix this problem as well as your customer service skills
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Stop calling my daughter and me and get my account straight
I will just pray for the change!! It above me now!!
Did not like how they where treated.
Frequently asked questions about Rushmore Loan Management Services
How is Rushmore Loan Management Services rated?
Rushmore Loan Management Services has a 3.3 star rating with 1,657 reviews.
When is Rushmore Loan Management Services open?
Rushmore Loan Management Services is open now. It will close at 7:00 p.m.