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Saela Pest Control
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Sales person was eager to indicate that they were the only licensed pest control company in the state. Idaho doesn't require contractors to be licensed unless they fall under specific categories. When pressed on this she admitted that it was because they are in multiple states and some do require licensing. Did not press the hard sell too hard and was good enough to come back the next day with a card for the initial quote and a contact number. Pleasant but comes across as deceptive. Checking on BBB indicates that I'd rathe... read more
Business response:
William, we apologize for the misunderstanding. We strive to make every interaction with us a positive one. We really do have a great service. We only use the best products on the market and train our service specialists to treat more places around your home with it. We would love to have the opportunity to prove it to you. If there is ever anything we can do in servicing your home, please let us know, 866-529-0864. We hope to earn a better rating and review from you in the future. We thank you for your time and wish you the... read more
I have been using Edge for many years in making sure I can get rid of the voles that were destroying my bushes. I thought I would have to have them taken out but by using Edge they are still growing and I do have them service on a regular routine t make sure they survive.
Business response:
Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know. Also, don't forget to verify your review through the email that was sent to you so that it can be publicly seen by others. Thanks!
I just figured out how Edge can supposedly service my house without disturbing a single spider web. After calling me to notify me of his pending arrival to service my house, the guy showed up, sprayed around a couple of my next door neighbor's windows, sat in his vehicle for a while, and then took off. This company is a big rip-off.
Business response:
We apologize for your experience, Kevin. We strive to be as clear as possible. That is why we go over the agreement with you, have you sign it, and send you copies of everything. We train our sales reps to reiterate multiple times the length of time our new customers are signing up for. Now, we would love to speak with you and see what we can do to make sure you are taken care of, but we are having a hard time getting in contact with you. Could you please give us a call at 385-352-8932? We look forward to making sure things ... read more
I contacted Edge Pest Control to deal with 2 squirrels who were living in my attic. I paid $300 upfront, and they installed a trap on the next day. 10 days after, the squirrels haven't been captured, they were still in my attic and Edge Pest Control told me I would have to pay more to keep the traps on. I was really disappointed, as I couldn't see any progress, and they couldn't guarantee the squirrels will be trapped. I contacted other company that guaranteed they will get rid of the squirrels, and for less money than Edge ... read more
The contract is easy enough to read but the young sales rep (who is trained to be a pressure saleman) will promise anything and everything to get the sale complete. I only signed up IF they would call ahead of time so that I can make sure they get the job done and so that they can service the inside of the house. That didn't get done. I contacted the company MULTIPLE times and gave them an opportunity to correct this. I also told them that if they do this again I will hold them in breach of contract. They again "serviced" ou... read more
Business response:
Dan and Jessica, we apologize for your experience. We strive to make every interaction with us a positive one.We do make phone calls 2 days in advance and 30 minutes prior to every service we complete. We apologize if this was not the case for you guys. We have our IT department looking into it to ensure that it doesn't happen to other customers in the future. We appreciate your feedback, and we are always looking for ways to improve. After looking into your account it looks like our customer experience team went above and b... read more
I usually do not write bad reviews; however, after dealing with this company I had to alert others to the dirty dealings of this company. A salesman came to the door last fall and said they were in the area. I had a problem with my tree and had him come out to look at it and ask if Edge could deal with this. He said, well let's get the initial spray done and we will look at it after you have sprayed. I was assured that if it didn't work I could cancel. At the time he had me sign a "contract" but it was only to allow a "look ... read more
I never write reviews and I own my own business and I know how these can be very difficult for companies, but I have never dealt with a company that is so underhanded in my life. Edge Pest Control is literally one of the worst companies I have ever worked with, they are pushy and out right LIE to their customers. I had a representative come to my house as the company was carpeting our neighborhood, initially I said no thank you, but he persisted and I listened to what they had to say (my fault), I actually said you know I do... read more
This is my first review i have ever made. Horrible experience. Do not choose this company unless you want to be cheated. Sales person didn't go over everything in detail. I was told to initial and sign in places for accepting service and authorization to run credit card which I then found out I was signing a contract. I was misled. The customer service department is a joke. The rep I spoke to was great however, they couldn't help me so I spoke with a supervisor and went back and forth which some of the things said were very ... read more
Business response:
We apologize for the confusion, George. We strive to make things as clear as possible. That's why we train our sales reps to reiterate multiple times the length our customers are signing up for. Certain discounts are available for longer lengths of agreements, like the one you have.We also send you everything you signed and make sure you watched our welcome video. We want to be as transparent as possible. We really do have a great service and only use the best products on the market. If there is ever anything more we can do ... read more
This company is the worse, the been charging my card for services they never provided. The only came once but charged me for the a year. I work from home and my office is looking right to my driveway and the street. The days they called that they are going to come to do the service, they actually never showed up. No one did and when I called their customer service the best the could do was well we got GPS tracking that shows they were there. I don't care what your GPS shows but your guy was never here to do the service. I as... read more
Business response:
Nasreen, we apologize for the frustrations. We strive to make every interaction a positive one. After looking into your account it shows that we did visit your home four different times over the past year and that our service specialists were there for 20 or more minutes each time. We do have detailed invoices of each of the visits that shows exactly how long they were there, how much product they used on your home, and technician notes from each visit. We want to be as transparent at possible. We really do have a great serv... read more
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 3.8 star rating with 1,366 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open tomorrow at 8:00 a.m.