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Saela Pest Control
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This review is not about their service. The service is good, great even. However this is about how Edge Pest Control as a company and how they acquisition customers. I signed up for their service in June of 2017 when a nice young man came to my door selling their products and services. Everything looked and sounded great but I made clear to him that I was not going to sign up for anything unless I could discontinue the services if I was unhappy. He assured me several times that I could cancel any time and that I was not bein... read more
Business response:
Randall, after looking into your account it appears that you were able to get connected with our customer satisfaction manager. We apologize for any frustrations and we appreciate the feedback. It appears that you were able to come to a resolution. If there is ever anything more we can do in servicing your home, please let us know. We'd love to earn a better rating and review from you in the future. Thanks!
You willfully ignore "do not solicit" signs and cold knock to try and sell your products. I have told your reps multiple times to stay away from our home and to heed our "do not solicit" signs on our front door. Your reps willfully ignore them. Numerous other reviews are complaining about the same corporate policy. This is against the law in Oregon... and next time a rep decides to ignore my do not solicit.. I will sue. There's a good class action here. Edge Pest control are the biggest pests of all.
Business response:
Sounds like there was some frustration the other day with a sales rep, Mathew. We're sorry about that! We will be sure to reach out to the sales manager in your area to make sure they are aware of your situation. We will also make sure to ask them to remind their sales reps to be more aware of peoples signs. Again, we apologize for the frustrations. We strive to make every interaction with us a positive one. Just so you know, we really do have a great service and would love the opportunity to make it up to you. We only use t... read more
Worse company ever, when I called in to cancel my service with Edge I was transferred to a manager who informed me that there was a contact that I was never told by the salesman. Then I told them I was moving that’s why I was canceling and he informed me that they do not service that area. I then thought everything good since they could not provide me with my future service and we hung up thinking everything was good. A year later I receive a call saying that they are sending me to collections. I called them again and told t... read more
Business response:
Quinn, we apologize for the frustrations. After looking into your account it appears that our customer experience team made multiple attempts to reach out to you and make you aware of both the cancellation and the balance remaining on your account. It does look like you called in to request cancellation back in October, but then you decided to instead have us come back out to perform a reservice. We then later came out again on June 4th to service. This is when we learned you no longer lived at the address correlated with yo... read more
I just got off the phone in tears after a 25 min conversation with a edge supervisor! I have NEVER been so un satisfied with a service provider before EVER! I have had edge as “rodent control” for 9 months and not only has my rodent problem not resolved but every time I call in to edge to have them come to my home and work on the problem, the service provider shows up and has no idea why they are at my home! I have tried to call into “customer service” on this specific issue 4 different times and still nothing happens! All I... read more
This company is absolutely horrible. First it starts with reps who provide false information which results in being overcharged twice!!!!!! First tech that came out to my house was high on something and smelled of smoke.....He came out for 10 minutes and then tried to tell me he was all done.....******** becasue I watched him and he didnt even come close to providing a quarter of the services that were promised from the rep and listed on the website. So I would say hey what about this service and with this dumb stoned look h... read more
So disappointed with this service. We have been charged a different amount then what we were told by the sales person. The customer service manager that we talked with told us that it was our fault for miss understanding the sales person and that having one upset customer wouldn't hurt their business so they wouldn't do anything to make things right.
The customer service was amazing right from the rep that came to the door to the tech (Kyler) that sprayed our home. We just had our home sprayed and so far I’ve noticed I’m not seeing the bugs as much. I’m anxious to see how things look in a few weeks or months.
Business response:
Thanks for your review! If there is ever anything more we can do for you, please just let us know. We are always happy to help. Also, don't forget to verify your review through the email that was sent to you so that it can be publicly seen by others. Thanks!
These guys are prompt, nice, and haven't seen any spiders this year. Definitely would recommend them.
Business response:
Thanks for your thoughts! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.
The sales person lied to me when I said I’m not interested in his service. He said that my wife told him out at the street that she wanted the inspection. While he did speak with her, she never expressed interest. Additionally, the same guy went around our neighborhood speaking with houses multiple times. They spoke with many of us three times in the same day! Then the same guy came back the next day speaking to homes that were approached multiple times the previous day. This lack of integrity says a lot about the company.
Business response:
Braden, we apologize for the frustrations. We strive to make every interaction with us a positive one. We have passed this information along to the sales manager in your area and asked them to address it with their sales reps. We train our sales reps to have great integrity and professionalism. We'd love to make it up to you and prove to you just how great our service really is. Please give us a call at 385-352-8932. We'd love the opportunity to earn a better rating and review from you in the future!
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 3.8 star rating with 1,367 reviews.
When is Saela Pest Control open?
Saela Pest Control is open now. It will close at 6:00 p.m.