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Saela Pest Control
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Do not do business with this company, as evidenced from this and other negative reviews they have a habit of roping customers into contracts that they are unaware of and then charging an exorbitant $400 cancellation fee. They can come on here and claim this that and the other, but the truth is they have rotten business practices, and they know it.
We had a problem with clover mites this year. Edge came and sprayed 3 times with no significant change. After working with them for a month I asked to get out of our contract. They refused to waive the cancellation fee, even though their product was not working for us. I think this is a poor business model.
Business response:
We apologize for your experience, Amber. We strive to make every interaction a positive one. Now we do use the best products on the market and make sure to treat more places around your home with it. Our service specialists are trained very well and know the best strategies of protecting your home. Now, over time, our product has the ability to get into nests that have never been touched. This can cause a random increase in activity, but we are always willing to come right back out, for free, to make sure you are taken care ... read more
Initially, we assumed it was a one-time payment. The sales rep mentioned about the contract, after convincing us to try the product. We were hesitant to get into a two year agreement, aware of the total cost. The contract bound us to get the service every 12 weeks. We said we don't need it that often. May be 3 times a year would be good. The salesrep convinced us that we can arrange the treatment to be done every 4 months. To our surprise, the second treatment was done just 4 weeks after the first. We paid for it. and now, ... read more
Business response:
Sridhar, we apologize for the confusion. We strive to be as clear as possible. We're always very thorough about the sign-up process. We go over the agreement with you, have you sign it, and send you copies of everything. On all of our agreements we do clearly outline the length of the agreement, the number of upcoming treatments, and the proposed treatment schedule. In fact, a signature is required specifically to acknowledge that our customers know and understand that we will be providing multiple treatments. We also have y... read more
This business is garbage, I was set up on a payment plan. I’ve pay my payment and then they turn around and charge me for the entire balance on top of what I’ve already paid. Stay away from this company
Business response:
Kenny, we apologize for your frustrations. We strive to make every interaction a positive one. After looking into your account it appears that our customer care team helped find the problem causing the issue and were able to get it all sorted out for you. Your account has been updated and the compromised card issue has been resolved. We strive to be as transparent as possible, so if there is ever an issue again please give us a call. We thank you for your time and hope to earn a better rating and review from you in the futur... read more
Just began service with Edge. I am hopeful that the service is as good as the initial customer service was.
Business response:
Thanks for your thoughts, Randi! If there is ever anything more we can do for you, please just let us know. We are always happy to help. Also, don't forget to verify your review through the email that was sent to you so that it can be publicly seen by others. Thanks!
They did the service just as I requested. Not what they thought would be best. Because at the end of the day the service people are gone and I am left with insect problem. But not this Edge Pest Control. They are great.
We have been using Edge for about 6 years. We used to have a lot of spiders and other bugs in our basement. Since using Edge, the number has GREATLY diminished. Outside, the number of spiders is also much lower. The yellow jacket issue is ongoing, but not sure those guys can ever be completely gone.
If I could leave zero stars, I would. I have been with Edge since May. I have seen more bugs and mice since I moved in to my home 4 years ago when my house was EMPTY. I don't want to hear how your products are "better" and "flush out" the beasts. I want them GONE. I don't want them at my neighbors' homes, I want them dead. Waiting for your "better products" to work since May, its not "better" its ridiculous and you are not living up to your end of the deal. Also...$300 to cancel? I think not. As soon as my contract is up, I ... read more
Business response:
Sandi, we apologize for your frustrations. We strive to make every interaction a positive one. We tried discussing with you over the phone about how our products work. Now some nests are larger than others and can become active at different times of the year. This is why you are backed with our free re-service guarantee. When things pop up, between your regular quarterly services, we are more than happy to come right back out to your home for a free re-service to make sure you are taken care of. As soon as you make us aware ... read more
Edge is not a customer focused company. Edge sales get you in the contract and then they ignore feedback on the poor service provided after the sale. There is no resolution to the poor service even though Edge requests feedback after each service. The feedback is simply ignored. My experience. They also charge a significant penalty for early contract termination even though they do not live up to their service claims.
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 3.8 star rating with 1,366 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open tomorrow at 8:00 a.m.