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Saela Pest Control
- Pest Control
- Centennial, CO
About this business
Location details
7399 S Tucson Way, #A2, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was shading about their contracts. Still have huge issue. 1st tech didn't know where to put bait box, when question b/c dog ate it he played dumb. 2nd tech was better but even talked about how bad first tech was. NO PRIOR NOTICE TO SERVICE except as tech was en route on a Saturday. Had to change plans on the fly b/c of lack of notice. AWFUL CUSTOMER SERVICE when you call. Not results and service oriented. Just wants your money.
Business response:
April, we apologize for your experience. We strive to make every interaction a positive one. We're always very thorough about the sign-up process. We go over the agreement with you, have you sign it, and send you copies of everything. Now we do use the best products on the market and make sure to treat more places around your home with it. Our service specialists are trained very well and know the best strategies of protecting your home. Now, over time, our product has the ability to get into nests that have never been ... read more
Non local company focused on sales and getting into a year long agreement rather than listening to your needs and handling those . ItÂ’s a sales pitch and not customer service oriented . After calling to tell them they performed the wrong service, they told me I would be refunded. Here we are 2 months later and they still wont refund me. Instead they keep calling me trying to get me to sign up for their year program and accept the apology. This company is run by someone who doesn't know what the heck they are doing or how to... read more
Business response:
We apologize for your experience, Matthias. We strive to make every interaction a positive one. We're always very thorough about the sign-up process. We go over the agreement with you, have you sign it, and send you copies of everything. We train our sales reps to reiterate multiple times the length our customers are signing up for. Along with that we also make sure to have you watch our welcome video, which also explains the scheduling of our service. We did receive your email addressing your concerns and have tried re... read more
I had to take a phone call at the exact moment when the gentleman arrived at my home. I didn?t receive a call prior to alert me he was coming, and it was pretty clear he wasn?t going to wait. The call was incredibly important, and of a medical nature so I couldn?t ask them to call back. The man swept through my house, told me it was very clean and he didn?t see any problems. He set a few traps outside and proceeded to go- I had to sign everything for him while I was on the phone. It was chaotic and hasty. I was also told the... read more
hired them due to the fact we found a hole in the outside wall and needed to eliminate pest that had managed to get inside the house. first visit went rather well. after making sure the guy who came out understood that service was for inside we get charged for a follow up visit with the person checking the outside traps. no actual contact was made with home owner and NOTHING was done on the inside, you know the entire reason for hiring them in the first place. highly disappointed with them as a company and their lack of comm... read more
Be sure to get clarity on the cost of the services beforehand. I don't feel this company was upfront about costs (i.e., instead of paying for a single home visit, I was told that the cost would be several hundred dollars including multiple visits to ensure the problem didn't persist). I ended up getting the service done, but I was not happy with the lack of communication upfront about what the services would cost me.
good company, but pricy they were 20 minutes late and they gave us a 4 or 5 hours window which was wasting of my time waiting for them the whole morning and afternoon
Business response:
Thanks for your thoughts, Hana! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.
Had spider service 2 weeks ago and have seen a couple of spiders recently. Need to call them out again.
Business response:
Thanks for your review., Jim! Give us a call at 866-529-0864, and we will get a re-service set up for you. Also, let us know if there is anything more we can do. We are always happy to help!
The project was done properly.We live in a 37- years old house and basement was not replace yet. Bugs and insects were hiding under the carpet. The service had to be repeated twice. Job was done with out hesitates.
Business response:
Thank you for sharing your experience with us,Nadia! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.
Do not hire this company. They are not a honest , customer satisfying company. It was explained to me that the first visit to eliminate the yellow jacket nest would cost $144.00 with a free 4 week follow up to spray again. Then follow with a quarterly visit for $114.99.They came for the 4 week follow up spray but charged my account $114.99. I only discovered the charge when checking my bank account. I called the company and they told me that the 4 week follow up was actually the start of the first quarter. So I was charged a... read more
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.4 star rating with 1,761 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open tomorrow at 7:00 a.m.