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Saela Pest Control
- Pest Control
- Centennial, CO
About this business
Location details
7399 S Tucson Way, #A2, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The exterminator did a good job getting rid of the bugs we had. He wore booties to keep my floors clean. I docked a star because Edge required a contract. I get why they want multiple appointments before I decide, but I don?t like being locked in to yet another long-term contract. Also, they do not offer a termite inspection or treatment.
Business response:
Thank you for sharing your experience with us, Becky! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.
They don't listen to your issues or ask questions to solve the pest control problems you have. The video they show you before service is the quality experience you should be receiving but is the complete opposite. Follow up is severely lacking. Make sure you know what you are signing up for. A two year plan that costs you at least 50% of all services if you want to cancel. Obligatory contract for a single service request. Customer service team was average.
Business response:
We apologize for your experience, Danielle. We strive to make every interaction a positive one. Now we do use the best products on the market and make sure to treat more places around your home with it. Our product has the ability to get into nests that have never been touched. This can cause an increase in activity but we are always willing to come right back out, for free, to make sure you are taken care of. I am unable to find your account so please give me a call at 385-352-8930. We are always looking for ways to improve... read more
The tech showed up at the time she said she'd arrive. She thoroughly looked at the areas of probable infestation and efficiently placed traps etc.
Business response:
Thanks for your thoughts, Linda! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.
I hired them to remove some wasps on Saturday and they talked me into a 2 year contract. I called them on Wed to cancel the contract and they refused. I asked to have a manager call me back and no one has responded.
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Business response:
Thanks for your review! If there is ever anything more we can do for you, please just let us know. We are always happy to help.
Check for rodents in attic. Tech did not go into the attic but poked his head up and shined his flashlight. Had to tell him to turn around and look at the other side. He found no signs of anything. A few days later, got a high-pressure call to come out and set traps as well as ongoing service. Tried to get a word in edgewise several times before finally yelling STOP three times. Told him since his tech didn't find any signs of anything to trap, there was no need. His tone changed immediately and he was none too pleased. Told... read more
Business response:
Nina, we apologize for your experience. We strive to make every interaction with us a positive one. Now, we would love to learn more about what happened, but we are having a hard time finding your account based off just your HomeAdvisor name. Please give us a call at 385-352-8932. We'd like to look into your account and see what we can do for you. Thanks!
This company has a horrible booking service. I had hired this company for a couple of services, and then when I made known that the service was no longer needed, they continued to come out and do unmerited outdoor work. And then wanted to charge me for a full amount, in spite of not having doing work inside of the house. However in spite of us finally resolving that matter, they then resent someone to my house again unrequested, and again just an outdoor spray, and then however want to charge me a full amount, to include num... read more
BE READY WHEN YOU WANT TO CANCEL SERVICE: All I wanted to do today was cancel my service. Sounds simple right. I guess they have a hard cancel tactics in place. I could not believe that NO ONE was available to cancel my service by phone. They said it had to be a Supervisor and they were all in a meeting. I said go get one out of the meeting and help a customer. The person on the phone said no.. that she would put me on a list and they might be able to get back to me today but no promise.... I have NEVER had a company tell me... read more
Business response:
Eric, we apologize for your frustrations. We strive to make every interaction with us a positive one. After looking into your account, it looks like a manager of our customer care team was able to get in contact with you and make sure your account was taken care of. We apologize that our managers were unable to take your call due to a meeting. We did try reaching out to you a couple of times after the meeting to try and get things taken care of for you. Unfortunately, it took a few attempts to finally get in contact with you... read more
We had a pocket gopher invade our back yard, and dug several holes. Edge came out, set traps, and they were gone! We also set up a quarterly service for pest control, and since the service began, we have seen a lot fewer spiders and wasps even with the warm fall and winter that we are having.
Business response:
Thank you for sharing your experience with us, Dean! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.4 star rating with 1,761 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open tomorrow at 7:00 a.m.