Sail Internet

Stacie B. 

on Yelp

4 years ago

If you're looking for internet service Sail internet is the way to go! No contracts and or limits You pay only $55 a month My service tech who came to my home was the best and installation was a breeze thank you Jeff 

Stacie B. 

on Yelp

4 years ago

If you're looking for internet service Sail internet is the way to go! No contracts and or limits You pay only $55 a month My service tech who came to my home was the best and installation was a breeze thank you Jeff 

Nick H. 

on Yelp

4 years ago

From installation and support, the staff displays exemplary professionalism. Big shout out to Johnathan and his crew for accommodating the less than preferable mounting location. Within a few hours, I was up and running with break neck speeds! Faster downloads and nearly 10x the upload I was currently getting with Comcast. I did have some issues with the connection constantly dropping every 5 minutes, stays up for a 3 minutes, and cycled like this for a while. I then started a support ticket via email, and within 15 mi... read more

Nick H. 

on Yelp

4 years ago

From installation and support, the staff displays exemplary professionalism. Big shout out to Johnathan and his crew for accommodating the less than preferable mounting location. Within a few hours, I was up and running with break neck speeds! Faster downloads and nearly 10x the upload I was currently getting with Comcast. I did have some issues with the connection constantly dropping every 5 minutes, stays up for a 3 minutes, and cycled like this for a while. I then started a support ticket via email, and within 15 mi... read more

Stacey G. 

on Yelp

4 years ago

I used to love in Santa Clara and Sail was my internet provider which was very good, most problems are fixed and customer service is very good. 

Stacey G. 

on Yelp

4 years ago

I used to love in Santa Clara and Sail was my internet provider which was very good, most problems are fixed and customer service is very good. 

B C. 

on Yelp

4 years ago

I have been with sail for almost 2 years now. Switched over from Comcast. When I was with comcast residential, the customer service was horrible. Sail on the other hand has great customer service. Once, I had increased latency and packet loss playing video games, a Sail network engineer made an account to test the video game, found there was an issue, and worked with the game company support to fix one of Sail's network configurations. After the fix, everything worked smoothly. I don't get network issues very often, but when... read more

B C. 

on Yelp

4 years ago

I have been with sail for almost 2 years now. Switched over from Comcast. When I was with comcast residential, the customer service was horrible. Sail on the other hand has great customer service. Once, I had increased latency and packet loss playing video games, a Sail network engineer made an account to test the video game, found there was an issue, and worked with the game company support to fix one of Sail's network configurations. After the fix, everything worked smoothly. I don't get network issues very often, but when... read more

John T. 

on Yelp

5 years ago

THIS IS WHAT AN INTERNET PROVIDER SHOULD BE!! There was a major storm over the weekend here in San Jose - I was out of town and came back to the internet having been out. I called Sail and was connected to a wonderful rep, Iliana who tried to walk me through some troubleshooting. When that didn't work, she said she would send a tech in the morning. Jonathon and Westin came to the house and were super professional, kind, and helpful. Turns out one of the main lines blew and it fried our entire router/wifi system. The guys... read more