This profile has been claimed by the business owner or representative.
Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am currently a resident in a Second Avenue property. I had a septic tank backup which overflowed sending waste and sewage into the residence. I contacted maintenance who in turn contacted a plumber. The plumber texted me and determined that this was not in his scope, as it appeared to be a septic issue. He send the request back to Second Avenue. I the interim I am unable to use any restroom facilities and there is standing water throughout the home, the stench was overpowering, and the conditions unlivable. I felt as if my... read more
Business response:
Hi Andrea, we take all concerns seriously and strive to communicate clearly and effectively with our residents. While reviewing our records, we found that an independent vendor was hired less than 24 hours after you submitted your work order, despite our vendor being scheduled to be onsite within that same timeframe. Per policy, we do not reimburse if a resident hires their own vendor. We understand that these circumstances are difficult but are happy to connect with you on this topic. Please do not hesitate to contact us at... read more
Moved in on June 28 and since then have had issues. Was promised a cleaning before moving in and it was not completed. Upon moving in dead bugs littered the whole house. The yard is full of trash and broken glass. I stepped on a rusty nail that went through my shoe. The washing machine drain is not able to be used as it is not up to code. The side entrance to my house is not secure and is held in place by placing screws in the door jam to prevent the door from swinging open. Albeit the house is almost 100 years old, but I wo... read more
Business response:
Hi Gabriel, thank you for bringing this to our attention. Our team is currently working on resolving your maintenance concerns and will keep you updated on the progress. We appreciate your feedback and patience while we work on making this right. If you have any further questions or need additional clarification, please do not hesitate to contact us at *******@secondavenue.com.
Terrible organization! Dont offer help to those who need a little help with their credit, just keep our $100 fee and offer no help whatsoever.
Business response:
<p>Hi Alexander, thank you for reaching out and providing your feedback. Our application process is based on multiple factors and each application is reviewed individually. If you have specific issues or would like to further discuss, please feel free to reach out directly and we will do our best to assist. Call ************or email us at *******@secondavenue.com.<span style="color: #1e395b; font-family: 'Proxima Nova', sans-serif; font-size: 13px; background-color: #f6f8fa;"><br /> </span></p>
I relocated to Jacksonville Florida May 10th when I took procession of the property of second avenue realty out of Tampa. I have never dealt with such an incompetent company in my life. The refrigerator went out on a Monday I tryed to call maintenance they want everything done online through their portal yet there is no way to leave notes. It took 6 days to get a refrigerator & only after I made a call to the main office to state I was filing a formal complaint. The place was also roach infested & had alot of other issues th... read more
Business response:
<p>Hi ***, we take all concerns seriously and strive to communicate clearly and effectively with our residents. After reviewing our records, we confirmed that the issue was resolved the day after it was reported to maintenance, and an additional courtesy pest control treatment was performed. We regret any inconvenience and frustration this may have caused you. If you have any further questions or need additional clarification, please feel free to reach us at **********************************.</p>
Second Avenue lets their property rot, they don't maintain and from the looks of it, don't require their tenant to maintain either. Their property has over grown and attracts rodents and bugs. If you want to rent from them, just know you will have little assistance as well. Go check out all the negative reviews! I can tell you it took them at least three months and multiple contractors from obscure businesses to deal with some sort of water issue. They do not care if their tenant is a nuisance and they will gaslight you and ... read more
I had an issue with my eviction I called them multiple times to discuss they literally kept ignoring the calls and sending me straight to voicemail. I dont know what type of professional company handles with that way but most definitely a learning experience if you take one thing from this review please do not rent from them the worst ever.
Business response:
Ephraim, we take all concerns seriously and strive to communicate clearly and effectively with our residents. While reviewing our records, we found that several team members engaged with you regarding the situation. We aim to ensure that you were informed and had opportunities to address this issue. We understand that these circumstances are difficult, and we are committed to ensuring fair and transparent processes. If you have any further questions or need additional clarification, please do not hesitate to contact us at **... read more
ABSOLUTELY NEVER RENT FROM THIS COMPANY! I'd leave negative stars if possible. I moved into my property nearly a year ago, after paying the atrocious fees and deposits. There were no screens in the windows, I put that on my move in inspection paperwork, I still have NO SCREENS! They have sent out numerous people, to which I have utilized my PTO for, with no results. Then, this April, we had a lot of rain, the basement flooded, they sent a guy out to inspect the carpet and drywall. The man confirmed there is water damage to b... read more
Business response:
Amanda, we regret the challenges you've encountered and sincerely apologize for the inconvenience and frustration this has caused. After reviewing our records, we see that screens were installed on June 5th, however we do not have any other open maintenance work orders on your account. Our team has attempted to contact you several times to discuss the other maintenance concerns but have been unable to reach you. To expedite your requests please utilize the Jiffy Resident App or contact *******@secondavenue.com with your cont... read more
ONE WORD RUN!!!! This company is the absolute worst and we have been having several issues with them since we moved in. Weve had to put in several work orders and they never come when they are supposed to. When they do come you never get a call ahead. Weve had several issues with their online portal and paying rent. We paid the rent on the 3rd and the system didnt take the money out of the account AT ALL. Weve been calling and emailing these horrible people and to no avail have we gotten any responses. They keep sending emai... read more
Business response:
<p>Dear ********************,<br /> <br /> Thank you for taking the time to share your feedback with us. We deeply value the opinions of our customers and are committed to providing exceptional service to all residents. We acknowledge your concerns and would like to address them in detail.<br /> <br /> Regarding the online payment issue you experienced, our support team and accounts receivable department have been in touch to provide clarification. It's important to note that the problem stemmed from insufficient funds rathe... read more
As a REALTOR in ************, I live near a property managed by Second Avenue. Their tenant has disrupted our neighborhood of 38 homes with unacceptable behavior, including Spitting at walkers, aggressively yelling and cursing at residents, and improper trash management. Despite multiple city fines and reports to Second Avenue, they have only responded with generic emails and ineffective solutions. The tenant's behavior escalated to a disruptive light show visible across neighborhoods, forcing us to use blackout curtains. Se... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.6 star rating with 599 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open at 8:00 a.m.