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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Sales manager, Craig Latz would not respond, or ask someone else to respond for him, to my email or voice mail message
Business response:
Mike, thank you for your feedback. We never want a customer to feel ignored. Our records show that Mr. Latz has been in contact with you via email, text and phone call. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
I am a Toyota guy. Worked for them in the plant and later at a dealership. I’ve always loved Toyotas - until now. My bad expeirence started 10 000 miles ago. Seminole Toyota put new tires on my Tacoma ( 197000 miles ) - They didnt have the tires I ordered - because they said they ordered the wrong tires - I was heading out on a trip and reluctantly fitted those other tires (Strike 1). This is my 3 rd car from this dealership. 5000 miles later they redid a lot of the suspension because of wear and tear. When they called me to... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact CJ Kinch at 407-302-8889.
Horrible experience with sales staff. Basically told us we don’t care we are going to sell this car anyway. Even though we had coordinated with salesman to purchase vehicle sight unseen.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
I would give them zero stars if allowed. My elderly mother went in there an ordered a Camry. They took advantage of her to upsell her after market items she did not need. I went with her to pick up the car. She had waited months. The could not find the car, even after having pressured her on the phone to come get it as soon as possible. The kept us waiting while they found it. Then they had lost her deal folder, and her sales rep had quit. We finally sorted out the paperwork, but when I saw the upcharges I protested. They re... read more
Business response:
To be honest, your response proves my point. Look at how belligerent, unprofessional and condescending it is. My mother had zero idea what the add-ons were, much less did she choose them. Even later, looking over the paperwork, she keeps asking what the extra charges are. The same attitude in this response is the same attitude any customer will deal with in this dealership. Your resources are aggressive and mean-spirited. We actually have already parted ways. My mother has the car, and can choose to get service elsewhere. Th... read more
purchased the 2022 4Runner. never once mentioned it purchased the 2022 4Runner. never once mentioned it would be all these extra additional fees added to the - so imagine my surprise when I reviewed all the paperwork once we got home. This is a shady practice especially since you made it seem it was free and didn’t explain not one document I was signing.
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Seminole Toyota is the worse dealership I know . I bought a pre-owned car there they didn’t even gave me a key. I had to tape the key if not, I won’t be able to used it at all. I am so disappointed. I won’t buy a car from this dealership again and I will never ever refer them to any families, friends, co-workers and so on.
Business response:
Sandou, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
My husband and I had been trying to test drive a car here since it is a closer dealership to us and had good ratings. We have 3 kids and both work so our time is limited! We would call to find out if they had the car in stock and when it finally was available we went to test drive. We liked it and decided to talk numbers and ultimately buy. Once we started to talk numbers it was taking forever, then finally they told us oops the car is already sold. Ok. Huge waste of our time. We were frustrated but we know humans make mista... read more
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Went in and advised the sales person we didn't want some extra add-ons that were on the vehicle and here comes the sales manager. Mark Dalton, He came in very arrogant and just plain rude. Not only was he rude to me but he displayed this whole bravado IN front of my wife and child. I told him that if they take off whatever the dealer installed, we'll purchase the car. He (Mark) simply responded, you won't find a better deal and looked at us in disgust and said so you can get out of my showroom. Have a nice day I filed a comp... read more
Business response:
Bert, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Awful customer service! Bought a used 2019 Volvo last Sunday at the dealership. Frank was our sales guy. He was perfectly pleasant to deal with and completed the paperwork which addressed a repair that needed to be made. The instructions and agreement made were to schedule a service all at their dealership. I specifically asked if I should bring the car directly to Volvo and was told no. The first appointment available was on Friday. I arrive and the service representative told me I needed to take the car to Volvo because it... read more
Business response:
Thank you for visiting our dealership and being upfront with your experience. We sincerely apologize for the miscommunication on our end and we acknowledge that you should have been directed to a Volvo dealer from the beginning. We hope you will give us the opportunity to try and regain trust in our business. At your earliest convenience, please reach out to Sam Bunte at 407-302-8800.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 14,948 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.