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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
For two weeks not able to get a status on my car at the body shop because they never call back even the supervisor never calls back. worst customer service ever
My initial experience was great in 2019, I wish I could remember the girls name so I could give her credit but I don’t believe she’s still there anyways. The service department is also great, never had an issue there. However, in the last 2 years I’ve dealt with nothing but liars in the sales department. I have considered trading my vehicle for a newer one and after my first experience being lied to I told myself I would never go there again but here we are. The first time not only did I speak on the phone, email and text wi... read more
Business response:
Cassandra, After further investigation. We have reviewed all methods of communication between yourself and Gustavo. The information that was provided to you was always pending what the banks final decision would be. According to the phone calls, as Gustavo said the information and figures we quoted you were estimates pending final approval. We are always honest and upfront with our customers. Based off your time stamp of your visit, you were here for less than 45 minutes. We also never told you to come in, you showed up volu... read more
Used website pricing as bait on me. Made appointment to test drive via web site at 7pm on Tuesday. Price was listed at $18k, confirmed to me in writing via email. By 9am the next morning, price went up exactly $3,500, almost 20%. Nobody contacts me to confirm this price change prior to my 4:45pm appointment. It remains a secret for two more hours after my arrival and test drive. They reveal the raised price on the finance papers, I object and show them the price I was given. After another 30 minutes, the representatives retu... read more
Business response:
John, Thank you for taking the time to write this review. We apologize for any inconvenience this may have caused. We use a third party marketing source to publish and price our cars. This truck you inquired about was published a day sooner than scheduled, as you can see since the price changed. We have since fixed this issue with our third party vendor. It is never our intention to mislead any customer on pricing. We believe in transparency between both the guest and dealership. Thank you for the opportunity and again, we a... read more
Go and purchase your car from somebody else there’s other Toyota dealerships in the Orlando area and surrounding towns
So I didn’t want to but after talking to some other service department and sale department in other dealerships. I have to let every one know to stay from the service department here and the manger few months ago I had a 2022 Toyota Supra 3.0 premium one day my trans went limp mode and went out . So I took it to Seminole Toyota and that’s were I messed up I dropped it off Friday afternoon and so they did not work on it saterday I had a ex coworkers show me my car parked in the back all day then Sunday they are closed Monday ... read more
Horrible horrible do not waste your time here . They will FORCE. A optional car warranty on you and say the deal will not work without it. They will run your credit several times. I spent Over 7 hours there just for them to tell me i was Not approved . Not to mention before i left The house i received a message saying the deal is good to go come in for an interview. Everything changed once i got There . Please do not waste your time here these people are not fair especially Mark & Steve the finance managers. I will be gettin... read more
Purchased a used vehicle from them 2 weeks ago. ..salesman I went through said the vehicle was detailed before I bought. Also at the end of the test drive the gas tank was empty but was assured it would be filled before I left with it. I did my own financing prior to make the transaction smooth. So not only did I leave with an extremely dirty truck. But the tank was also empty! Will not use this dealership again for any sales or service.
Business response:
Mathew we're extremely sorry for the condition that your new truck was delivered to you. We take great pride in our customer service, as well as our delivery process. Cleary we failed when it came to delivering you your new truck. I will be reaching out to you today to personally get this corrected. I do apologies , this is not how we operate . Thank you - Alex Stoughton
I just find out the they sale me my car 10 months ago with out tire' sensors and they refused to fix it because I didn't take it back earlier, I trust the inspection they didn't before they sale a car. They should take responsibility for this mistake. I hope there is a way to contact a regional manager because the sales manager and the service manager are not helping me.
Business response:
Thank you for providing feedback on your experience. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact CJ Kinch at 407-302-8889 to further discuss the situation.
Put an offer on a used car 4 times and never heard back. Management is terrible. My son just bought a car on Tuesday and I told him to avoid Seminole Toyota and I will tell that to everyone else.
Business response:
Don, Thank you for your review. After further investigation your allegations are false. We gave you the same offer for the same car you inquired about a week prior with a different salesperson. With our aggressive upfront pricing, the offer you were giving was unachievable. Even though you switched salespeople hoping the pricing would be different, we did respond to each of your emails, calls and text telling you our final offer. But giving us a one star only because we did not accept your offer is not right. If you have any... read more
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 14,946 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.