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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
My experience started great, but when I left with my vehicle, 2wk later, the key they gave me went bad, the vehicle could not recongize key. I thought it was the battery and had it change. Came to find out, the key was a AFTERMARKET KEY, and not the original key. I contact them because my vehicle would not move at all and I missed work. What they suggested for me to do was to wait till my 30day and put a claim on my warranty. But the warrant do not cover aftermarket key.I'm still waiting for key
Business response:
Customer support after a vehicle purchase is an important part of the experience we aim to provide. We strive to maintain clear communication and help address concerns that arise following a purchase. We welcome the opportunity to review this matter further with you. Please contact Sam Bunte, our Customer Relations Manager, at Sbunte@vtaig.com at your convenience.
I am very dissatisfied. I simply went there for an oil change. That's all I asked for. I was told the total was $127 just for an oil change, when I checked my account, I was charged $157 for an oil change.
Business response:
We understand your concern regarding the difference between the amount you were initially quoted for your oil change and the amount ultimately charged. We appreciate you bringing this pricing concern to our attention and would like the opportunity to review the details with you directly. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can provide further assistance.
Made an appointment for an oil change which generally is a 30 minute or less job, and I waited over 2 hours. They also supposed to have a express service. It's cheaper and faster all over town.
Business response:
We understand how frustrating it is to schedule an oil change expecting express service and then spend more than two hours waiting. We also hear your concerns about the value and convenience compared with other options in the area. We'd appreciate the opportunity to review your visit and better understand what contributed to the extended wait. Please contact JR Raimundo at jraimundo@vtaig.com so the team can discuss your experience with you.
I arrived at 7:10am for a 7:20am appointment and I didn't leave until 9:03am. An oil change should not have taken that long first thing in the morning. What I pay was also $10 more than my coupon that was emailed to me. The email for $50 off, brining the oil change to $39. When I questioned the person at checkout about the extra $10, I was told it's because the coupon was for 5 quarts of oil and my car needed 6 quarts. Then only put in the 5 quarts! My service advisor Glen is always great but the rest of this place is ridicu... read more
Business response:
We understand your frustration with the length of your visit, particularly with an early-morning appointment, as well as your concerns about the coupon pricing and the amount of oil used. We appreciate you recognizing Glen and the service he consistently provides. Your feedback about the overall experience and how it has affected your willingness to return is important to us. We'd appreciate the opportunity to review the service details and charges with you directly. Please contact JR Raimundo at jraimundo@vtaig.com so the t... read more
My first service, 5k mile service... all they did was rotate my tires... they couldn't even be bothered checking the tire pressure which was low. I had to go elsewhere to get my low tires aired up. I won't be back to this dealership to service any vehicle of mine.
Business response:
We appreciate you sharing your feedback. We understand your frustration with your first 5,000-mile service, particularly your concerns about the tire pressure and the service performed. We value the opportunity to better understand your experience and address your concerns. Please reach out to JR Raimundo at jraimundo@vtaig.com
Total vehicle inspection did not include verification that software updates were current. GPS failures were unacceptable, app needed updates and reset. Case opened with Toyota Customer Relations.
Business response:
Thank you for taking the time to share your feedback regarding your recent service experience. Our team strives to provide thorough vehicle evaluations and helpful guidance regarding vehicle systems, software, and connected services. We understand the importance of ensuring all vehicle features operate as expected and are committed to supporting customers when questions or concerns arise. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience and assist further.
My Timing belt was done in May ,2025 at 172k miles. During oil change before May 2026 the mechanic did not check that the Crank Shaft seal start to. Leak. The car has 178k now and Toyota wants me to pay $1,103.53 to replace. NOT FAIR
Business response:
We appreciate you sharing your concerns regarding your recent service experience. Our team strives to provide thorough inspections, quality workmanship, and clear communication regarding vehicle maintenance and repair recommendations. We understand the importance of confidence in the service process and value the opportunity to review situations where questions arise about previous repairs and current vehicle conditions. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience.
Seminole wouldn't honor the Toyota Maintenance Plan. Scheduled the appointment with the dealership at 6 months after purchase. Wife took the day off and took the car in where they said they wouldn't change the oil since there aren't enough miles on it yet. She was just under 3k. I'm asked if it would hurt anything by changing it at 3k miles and they said no, but you will have to pay out of pocket. Seminole could care less about their customers. Won't go back!
Business response:
Thank you for sharing your feedback regarding your recent service visit. Our team strives to follow manufacturer maintenance guidelines while providing clear communication about service eligibility and recommendations. We understand the importance of making the most of scheduled appointments and ensuring customers have a clear understanding of available maintenance benefits. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience and discuss your concerns further.
The advisor's service was horrible
Business response:
We are disappointed to hear that your recent service visit did not meet your expectations. We understand how important it is to feel valued and well taken care of, and we regret that your experience fell short of that. We would welcome the chance to learn more about what happened and work toward a resolution. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can discuss this further.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,575 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.