Seminole Toyota

Business response:

We have thoroughly reviewed your transaction and all associated documentation. The extended service agreement in question is clearly disclosed in multiple signed documents, which outline the coverage, associated cost, and require customer acknowledgment prior to completion. Additionally, our records reflect extensive communication from our management team, both over the phone and in person, including multiple direct conversations to address your concerns after the purchase. While we understand you are dissatisfied with your ... read more

Business response:

Timely completion of scheduled services is an important part of the experience we aim to provide. Our team works to manage appointment flow efficiently while maintaining service quality. Feedback like this helps us improve scheduling and time expectations. Please reach out to JR Raimundo at jraimundo@vtaig.com. 

Business response:

We take feedback like this seriously, especially when it’s this broad, because it doesn’t reflect the experience we aim to deliver. I’d appreciate the opportunity to better understand what happened and address it directly. Please reach out to me at 407.302.8814 so we can look into this further. – Jennifer Valladares Internet Sales Director Seminole Toyota 

Business response:

We recognize that timely diagnostics and clear updates are important during service visits. Some concerns can require extended evaluation to ensure an accurate assessment and proper next steps. Feedback like this helps us improve communication around timelines and expectations during the diagnostic process. Please reach out to JR Raimundo at jraimundo@vtaig.com. 

Business response:

Maintaining clear communication and alignment on services is an important part of our process. We aim to ensure all work is discussed and agreed upon in advance, along with timely follow-up throughout the experience. Feedback of this nature is valuable in helping us uphold those expectations. We invite you to reach out to JR Raimundo at jraimundo@vtaig.com. 

Business response:

We recognize the importance of timely service appointments and clear communication throughout the visit. Our team aims to ensure each guest is kept informed and that services are completed efficiently and with care. Feedback like this helps reinforce the standards we strive to maintain across all interactions. We encourage further discussion so we can better support your experience—please reach out to JR Raimundo at jraimundo@vtaig.com. 

Business response:

We appreciate you bringing your experience to our attention. Our team follows established procedures for vehicle inspection, disclosure, and post-sale support to address concerns that may arise after purchase. We remain available to review your situation and coordinate next steps through our service department. For further assistance, reach out to Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com. 

Business response:

We take feedback regarding service timing, communication, and repair recommendations seriously as we work to improve the overall customer experience. Our team remains focused on providing timely updates during visits and ensuring maintenance suggestions are clearly explained. We appreciate the opportunity to review concerns like this as part of ongoing service improvements. Please reach out to JR Raimundo at jraimundo@vtaig.com.