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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Poor poor poor customer service and they damaged the front of my vehicle with no follow up on when they are repairing it.
Business response:
We are disappointed to hear that your experience did not reflect the level of care and communication we strive to provide. Our team is committed to supporting our customers throughout every step of the service process, and we value feedback that helps us improve. Please contact JR Raimundo at jraimundo@vtaig.com so we can review your concerns and work toward a resolution.
Overall the work provided by the technical team is excellent. Unfortunately this dealer inserts completely unnecessary costs without disclosing the added "Dealer Recommended Service", such as Zak oil treatments, until the bill is presented. Service at this dealer should not be used until all service items above manufacturers recommendations are completely explained and proven to be necessary.
Business response:
We understand your concern regarding the transparency of additional service recommendations and appreciate you bringing this to our attention. Clear communication about all service items and their necessity is important to us, and your feedback helps us ensure that our customers are fully informed about any services beyond manufacturer recommendations before work begins.
Getting expensive for repairs
Business response:
We deeply cherish your feedback about your experience with us. We understand that repair costs can be a concern, and we appreciate you taking the time to share your thoughts. We strive to provide reliable service that maintains its performance and value. We're committed to being transparent about our pricing and ensuring you receive quality work that keeps your vehicle running smoothly for years to come. Your experience matters to us, and we value the trust you place in our service team at Seminole Toyota.
Everything was good except the wait time. I made an appointment and still had to wait just over 2 1/2 hours for just an oil change. I was told people made appointments and were late. So instead of them waiting longer, those of us who were on time still had to wait.
Business response:
We appreciate you sharing your feedback and are glad much of your visit went well. We work hard to keep our schedule running smoothly while accommodating all guests, and your input highlights where we can improve that balance. Providing a timely and organized experience remains a priority for our team.
Tool my vehicle in flr maintenance and repairs and spent $1600 that day. A slight vibration showed up that I thought was then storms and road over a couple weeks then it got worse. Took it in and the mechanic said it was my front bearings.. spent $1700 and it.disnt fix the problem, it only got worse. Took it back and they said bad tire irs another $300. They missed a bad tire 2 times and I thought they fixed the plugs in it that were done over a year prior. They never did their safety inspection because it would of been caug... read more
Business response:
We appreciate you bringing this to our attention and understand how concerning ongoing vehicle issues can be after multiple visits. Our goal is always to provide careful inspections and dependable service, and feedback like yours helps us continue refining our processes. We are committed to ensuring every vehicle leaves with the attention it deserves. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can look into this further with you.
We thought everything was fine. Definitely wrong. Discovered the gas cap door will not open. Called and left 3 messages. No one has responded. Must be fixed immediately. Can not put gas in the vehicle. Again, no response. Will have to drive there tomorrow and hopefully someone will pay attention.
Business response:
We understand how frustrating and inconvenient it is to encounter a new issue and not receive timely communication. Our intent is always to be responsive and ensure any concerns are handled promptly and thoroughly. We are actively working to improve our communication and support for situations like this. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can address this right away.
After the 3rd time going back for the same issue it was fix but now my drl don't work but was working before I took it there..my overall experience was goodthe adviser was vey nice and helpful and I think the other guy was then manager who was also nice but I'm can't say the same about the technician. Take it for what it's worth but I would go back but I would insist that the technician that worked on my car the first 2 times not to touch my car
Business response:
We greatly appreciate your feedback and are pleased to hear that your issue was ultimately resolved after your third visit. It's wonderful that you found our service adviser and manager to be nice and helpful during your experience with us.
Damaged vehicle, damaged bolts, left undercarriage full of oil.
Business response:
We appreciate you taking the time to share your feedback and understand your concerns regarding vehicle condition following service. Our team remains committed to maintaining quality workmanship and careful handling throughout every service visit. We value this input as part of our ongoing efforts to improve consistency and attention to detail. Please reach out to JR Raimundo at jraimundo@vtaig.com.
the dealership lied to me . they told me there were gonna hold it for me.
Business response:
We appreciate you taking the time to share your feedback and understand your concerns regarding communication and vehicle availability. Our team remains committed to providing clear and consistent information throughout the sales process. We value your input as part of our ongoing efforts to improve transparency and customer experience. Please reach out to Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.