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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
This dealership had only very early hours for what I needed serviced. Especially for a Saturday. Took a long time to be serviced even with an appointment.
Business response:
Your positive feedback is appreciated. We understand that our early service hours on Saturday can be challenging for some schedules, and we recognize that your wait time was longer than expected despite having scheduled an appointment. Your experience helps us identify areas where we can better serve our customers. Thank you for taking the time to share your thoughts about your visit to Seminole Toyota.
I am not satisfied They did not have the parts and the day that the appt was made for the replace i loose my entire day just for inrresponsable people
Business response:
We understand the importance of properly preparing for scheduled service appointments to help ensure work can be completed as planned. Our team works to coordinate parts availability and service scheduling to reduce unnecessary delays and improve efficiency for our customers. Feedback regarding appointment readiness and communication is taken seriously and will be reviewed internally. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can discuss your experience further and assist with next steps.
Made an appt yet it took 2. 5 hrs to even start the vehicle. Service timing is very poor
Business response:
We appreciate you taking the time to share feedback regarding your recent service visit. Our team is committed to improving scheduling efficiency and ensuring customers receive timely updates throughout their appointment. Concerns regarding service start times and overall workflow are taken seriously as we continue working to improve the customer experience. We would appreciate the opportunity to better understand your visit and discuss the details further, so please reach out to JR Raimundo at jraimundo@vtaig.com.
I got an oil change the next more my garage has oil on the floor. It being a Sunday when it was discovered no one tried to help.
Business response:
We appreciate you taking the time to share feedback regarding your recent service visit. Our team is committed to performing thorough work and ensuring clear communication should any concerns arise after a service appointment. Feedback related to post-service observations and support availability is taken seriously as part of our ongoing efforts to improve the customer experience. We would appreciate the opportunity to better understand your visit and discuss the details further, so please reach out to JR Raimundo at jraimun... read more
Refused to honor warranty for failing part. Service agent is always pissy and in a bad mood. Alternator confirmed by a second shop to be failing and "Toyota" said nothing is wrong with it. Same issue happened in 2018 and alternator failed in I-4. Always a horrible experience dealing with the service department at the Toyota dealership.
Business response:
We understand how important it is to have confidence in both vehicle diagnostics and warranty-related decisions. Our team strives to provide thorough inspections and clear communication so customers can make informed choices about their vehicles. We appreciate you sharing your concerns, as feedback like this helps us continue improving our service process and customer experience. Please contact JR Raimundo at jraimundo@vtaig.com so we can review your situation further.
the work done is above average. honoring my mpp coverage leaves alot to be desired..my cameras were damaged through no fault of mine.they stopped working after going through a horrendous rain storm and water going over my roof .standing water that were deeper than puddles..basically I was called a liar and were not approved to be fixed. so im looking at other dealerships to trade my car in..but service center is awesome
Business response:
Thank you for recognizing our service team's quality work. We understand your frustration regarding the camera coverage after the severe weather incident. Please call us at (407) 792-6524 so we can review your coverage details and explore all available options to resolve this matter. We appreciate your positive feedback about our service center and hope to address your concerns directly.
low score due to not being able to get documentation on MPP VSC/Service Contract and MPP CARE/Maintenance that I purchased. Asked numerous times to several sources and still nothing
Business response:
We strive to provide clear communication and accurate documentation throughout every purchase experience. We understand the importance of timely access to these documents and remain committed to assisting our customers professionally and transparently. For additional assistance, please contact Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com.
Over priced and zero help $90 for an oil change and the dealership has a offer for 9.99 oil change. Why not mention or offer it from start instead wait for the customer to ask. I would have probably done other recommended service if the oil change was offer what the dealership is offering
Business response:
We appreciate you taking the time to share feedback regarding your recent visit and pricing experience. Our team aims to provide clear communication about available services and offers so customers can make informed decisions. We remain committed to transparency and assisting with all service needs to ensure a positive experience. For further assistance or to discuss available options, please reach out to JR Raimundo at jraimundo@vtaig.com.
Glenn is the only reason I still go. No Glenn no go. Ridiculous you add a fee for credit cards.
Business response:
Thank you for recognizing Glenn - he's a valued team member! We appreciate your loyalty and understand your concern about the credit card fee. Your feedback helps us evaluate our policies, and we look forward to continuing to serve you.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,265 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.