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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
It took hours for a tire rotation. The complimentary car was a splash of water.
Business response:
We appreciate you taking the time to share your detailed feedback regarding your recent service visit. Consistent professionalism and attentive support throughout every stage of the customer experience are priorities for our team. It is helpful to hear where different interactions stood out during your visit, as this allows us to evaluate and improve our processes. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can review your experience further and provide any additional assistance needed.
I had (have) an issue with a piece of trim that has come loose. I came in for routine maintenance, tire rotation, alignment, balance, and asked them to handle the trim piece too. When my work was done, the trim piece looked the same. I checked out and I had to bring up that it looked like nothing had been done. The associate said something like 'oh yeah, it's just a piece of double sided tape. They can't fix it unless you want it Bondo'd in.' That seems insane to me, so I guess I'm just supposed to tape down a piece of my 2.... read more
Business response:
We appreciate you taking the time to share your experience regarding the trim concern and the recent service visit. Our team aims to clearly communicate available repair options and ensure all requested items are reviewed during each appointment. We will share this feedback internally to support consistency in service recommendations and workmanship expectations. Please feel free to reach out to JR Raimundo at jraimundo@vtaig.com.
Sold me a faulty vehicle that has been in the shop for the same problem twice within 9 days. Zero financial paperwork provided. Rude process with finance team.
Business response:
Thank you for your feedback. Prior to purchase, the vehicle's history was fully disclosed and reviewed. We also explored multiple vehicle options with you, including alternative vehicles, to ensure you selected the one that best fit your needs and budget. Since your purchase, our team has continued to work with you to address your concerns. Regarding your request for copies of your paperwork, as discussed today, those documents are being sent to you by email. Additional processing time was required due to the documentation i... read more
I waited over 15 minutes to be approached by my service advisor. He was not friendly or apologetic for the wait. It cost me 230 for the service where I was not expecting any fees. I have a leased car.
Business response:
We appreciate you sharing your feedback regarding your recent service visit. Our team strives to provide timely assistance, clear communication, and a thorough explanation of any recommended services or associated costs before work is completed. We understand the importance of setting accurate expectations throughout the service process and ensuring customers feel informed during their visit. For any further assistance or to review your experience in more detail, please reach out to JR Raimundo at jraimundo@vtaig.com.
Pro: Pleasant staff. Easy to make appointments. The waiting area was clean. Con: Ridiculously long wait for a tire rotation and multipoint inspection. Promised 45 minutes to an hour and it took nearly two hours.
Business response:
We appreciate you sharing feedback regarding your recent service visit. It is encouraging to hear that you found our staff welcoming, the appointment process convenient, and the waiting area comfortable. We also understand the importance of accurate timing expectations and efficient service completion. For any further questions or to discuss your experience in more detail, please reach out to JR Raimundo at jraimundo@vtaig.com.
You’re waaaay over priced and take way too long to get a simple oil change completed.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team aims to complete all maintenance services efficiently while maintaining manufacturer standards and quality checks. We also regularly review pricing and service times to ensure alignment with market expectations and operational requirements. For any further questions or to discuss your visit in detail, please reach out to JR Raimundo at jraimundo@vtaig.com.
Claimed thy couldn’t reproduce the issue that I brought the vehicle in for. Was forced to get video evidence of the problem. When showing the video, I was subsequently ghosted by the service department. Was forced to take the warranty service to another dealer. Was fixed immediately elsewhere without any issue. Honestly the worst dealership I have ever dealt with.
Business response:
We appreciate you sharing your experience regarding the concern you brought in for evaluation and the steps that followed. Our team is committed to conducting thorough diagnostics and maintaining clear communication throughout the service process. We would value the opportunity to review your visit and better understand the situation you described. Please reach out to JR Raimundo at jraimundo@vtaig.com so we may assist you further.
The person I worked with was very good but the service from the techs was poor
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team is committed to delivering consistent, high-quality workmanship along with a smooth customer experience from start to finish. We value the opportunity to review your concerns and ensure they are properly addressed. Please reach out to JR Raimundo at jraimundo@vtaig.com so we may assist you further.
Routine oil change took over 2 hours. I went to this location over 5 years having excellent experience. This time it was very very disappointing. To wait for over 2 hours for a routine oil change? No, I will have to go to a different place next time.
Business response:
We understand how frustrating extended wait times can be, especially for a routine service where efficiency is expected. Our team aims to provide timely and reliable service while maintaining quality care for every vehicle we work on. We appreciate your long-standing relationship with our location and your feedback as it helps us evaluate how we manage service flow. Please contact JR Raimundo at jraimundo@vtaig.com so we can address your concerns directly.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,265 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.