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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Total vehicle inspection did not include verification that software updates were current. GPS failures were unacceptable, app needed updates and reset. Case opened with Toyota Customer Relations.
Business response:
Thank you for taking the time to share your feedback regarding your recent service experience. Our team strives to provide thorough vehicle evaluations and helpful guidance regarding vehicle systems, software, and connected services. We understand the importance of ensuring all vehicle features operate as expected and are committed to supporting customers when questions or concerns arise. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience and assist further.
My Timing belt was done in May ,2025 at 172k miles. During oil change before May 2026 the mechanic did not check that the Crank Shaft seal start to. Leak. The car has 178k now and Toyota wants me to pay $1,103.53 to replace. NOT FAIR
Business response:
We appreciate you sharing your concerns regarding your recent service experience. Our team strives to provide thorough inspections, quality workmanship, and clear communication regarding vehicle maintenance and repair recommendations. We understand the importance of confidence in the service process and value the opportunity to review situations where questions arise about previous repairs and current vehicle conditions. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience.
Seminole wouldn't honor the Toyota Maintenance Plan. Scheduled the appointment with the dealership at 6 months after purchase. Wife took the day off and took the car in where they said they wouldn't change the oil since there aren't enough miles on it yet. She was just under 3k. I'm asked if it would hurt anything by changing it at 3k miles and they said no, but you will have to pay out of pocket. Seminole could care less about their customers. Won't go back!
Business response:
Thank you for sharing your feedback regarding your recent service visit. Our team strives to follow manufacturer maintenance guidelines while providing clear communication about service eligibility and recommendations. We understand the importance of making the most of scheduled appointments and ensuring customers have a clear understanding of available maintenance benefits. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience and discuss your concerns further.
The advisor's service was horrible
Business response:
We are disappointed to hear that your recent service visit did not meet your expectations. We understand how important it is to feel valued and well taken care of, and we regret that your experience fell short of that. We would welcome the chance to learn more about what happened and work toward a resolution. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can discuss this further.
2 1/2 hours past appointment time is way too long for an oil change.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. We understand that customers schedule appointments with the expectation that their time will be respected and that routine maintenance will be completed efficiently. Your comments regarding wait times are valuable as we continue to evaluate our scheduling and service processes. We invite you to reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience and discuss your concerns further.
They didn't do their due diligence and check to make sure all the information was correct. They also raised the price from the advertised price without explanation of where the price comes from
Business response:
We appreciate you taking the time to share your feedback regarding your experience. Accurate information, transparent pricing, and clear communication are important parts of the vehicle purchasing process, and we understand the concerns you have raised. Your comments regarding the handling of vehicle details and pricing expectations help us evaluate our processes and identify opportunities for improvement. We encourage you to contact Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com so we can learn more about your experience... read more
Buyers Beware Cruise control does not work Adaptive Cruise control does not work Washer fluid does not work Everything on right side of steering wheel does not work DO NOT RECOMMEND this dealership
Business response:
We appreciate you sharing your feedback regarding your vehicle purchase experience. Delivering vehicles that meet customer expectations and addressing concerns related to vehicle functionality are important aspects of the customer experience we strive to provide. Your comments regarding the vehicle's features and overall ownership experience help us evaluate our processes and identify opportunities for improvement. We encourage you to contact Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com so we can learn more about your c... read more
Terrible! It took them 3 hours to rotate the tires! They didn't check or top up the fluids, and after the rotation, the tires leaked easily! They stained the seats and scratched my car! And they told me, "It's your responsibility for not checking." My husband took his car back two weeks later, and they also stained the seats!
Business response:
We appreciate you taking the time to share detailed feedback regarding your recent service experience. Our team strives to provide quality workmanship, thorough vehicle inspections, and professional care for every vehicle entrusted to us. We value customer feedback regarding repair quality, vehicle condition, and communication, as it helps us evaluate and improve the experience we provide. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can review your concerns and discuss your experience further.
I had an 8:40 appointment and my assigned service tech didnt start until 9. for my first service after buying a new car I was kind of put off. There were a couple guys walking around with tablets asked about my tires told them had to put air in one of my tires a couple times already. when i did get a service tech he didnt say anything about the time. I ended up at Tires Plus for service.
Business response:
We value your opinion and appreciate you taking the time to share your experience with us. We understand how important that first service visit is after purchasing a new vehicle, and we regret that your experience did not meet your expectations. A timely start and clear communication from your service team should be a natural part of every visit, and we are sorry to hear that those things fell short for you. We would welcome the chance to learn more about your experience, including the tire concern you mentioned, and work to... read more
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.