This profile has been claimed by the business owner or representative.
Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The lady who made the appointment said she made it clear that I was dropping my car off and need a rental . It was a big nightmare , just like it is every time , because I live a little distance from the dealership and have to come back regularly for a paint application and can't miss work
Business response:
We understand how disruptive scheduling and transportation challenges can be, especially when coordinating multiple visits. Our goal is to make each step as smooth and well-organized as possible to minimize inconvenience. We are working to improve communication and planning to better support situations like this. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can assist you further.
It was fine but the wait time is ridiculous considering I made an appointment and arrived early. A 2 hour wait time for just an oil change and a walk around is not OK. It doesn't take that long of a time even checking everything which they don't according to one of the service men. For decades I've been getting oil changes and 2 hours is never the wait time. If they did my tires along with it then yes, 2 hours is acceptable. I was told when I pulled up that some people make appointments and show up late and they still go fir... read more
Business response:
Thank you for your wonderful feedback about your recent service experience with us. We understand your frustration regarding the extended wait time for your oil change appointment, especially when you arrived punctually. Your point about appointment scheduling is well taken - customers who arrive on time for their scheduled appointments should indeed be prioritized accordingly. We recognize that a two-hour wait for a standard oil change and inspection exceeds reasonable expectations, and we appreciate you bringing this opera... read more
The service personnel original diagnosis of car problem was incorrect, resulting in a bad estimate. I took the car to a autozone who diagnosis was correct. I took car back to your shop who got it right. (I Never had problem with toyota's diagnosis before
Business response:
Thank you for your review and for giving us the opportunity to make things right. We understand how frustrating it can be when an initial assessment doesn't accurately identify the issue with your vehicle. We genuinely appreciate that you brought your car back to us after getting a second opinion, and we're glad our team was able to correctly diagnose and address the problem on your return visit. Your feedback helps us maintain the high standards you've come to expect from your previous experiences with Toyota service. We va... read more
Have taken my tundra in twice for the same problem. Been told it's fixed only to get home and issue is still there. Now issue is worse
Business response:
We aim to provide accurate diagnostics and effective repairs that address customer concerns fully on the first visit whenever possible. We take situations like this seriously and understand the importance of thorough follow-up when concerns persist. Our team remains committed to improving repair consistency and overall service quality. For further assistance, please reach out to JR Raimundo at jraimundo@vtaig.com.
Have taken my tundra in twice for the same problem. Been told it's fixed only to get home and issue is still there. Now issue is worse
2 hours for an oil change is a bit much. I'm not sure at this time if I will continue to have services completed moving forward
Business response:
We understand that efficiency is an important part of any service visit, and experiences like this can impact overall confidence. Our team continues to review scheduling and workflow to better meet customer expectations. Input like this is valuable as we work to improve timing and consistency. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can learn more about your visit.
Customer service is non existent. They don’t see you as a customer but see you as just more work and ignore you until you raise it as an issue. Noone welcomes you and noone gives you any idea of how long you have to wait. Very rude employees.
Business response:
We appreciate you sharing your feedback regarding your recent visit. Our team is committed to providing a welcoming environment and clear communication throughout the service experience. Input like this helps us identify opportunities to improve both customer interaction and overall process flow. For further assistance, please reach out to JR Raimundo at jraimundo@vtaig.com.
Okay S0 I have been there twice and got a screw in my tire the first time and a nail this last time
Business response:
We appreciate your feedback and understand the concern of experiencing repeated tire issues after service visits. Our team is committed to maintaining a clean and careful service environment, and there is no construction activity at our dealership or similar concerns reported by other customers or employees. We continue to focus on thorough inspections and consistent quality in every visit. For further assistance, please reach out to JR Raimundo at jraimundo@vtaig.com.
Everything was great except the 3% extra chg for using the same credit card I had used at the same location under 3 different names
Business response:
Thank you for the positive feedback! We appreciate you bringing the credit card charge concern to our attention - your feedback helps us improve our transparency. Thank you for choosing Seminole Toyota!
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,265 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.