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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Took three hours to change a tire for a scheduled appointment
Business response:
Hi there, thank you for sharing your feedback. We apologize for the inconvenience you experienced during your scheduled appointment. We strive to provide efficient service and will take your feedback into consideration to improve our processes.
Horrible, Don't even deserve a 1 star. Don't buy any car from this dealer Once they get your money there done with you. BUYER BEWARE Go somewhere else you'll thank me
Business response:
Donald Moore, thank you for expressing your concerns. After looking into your entity, we have not heard from you since your purchase. We did call and email the day after your purchase to congratulate you and to check on any questions that you may have. Please reach out to Sam Bunte at 407-302-8800 to help further assist. Thank you
The communication from the service department was nothing short of awful. I was told when i bought my car that the light that was on would be taken care of and when seminole toyota sublet my car to nissan and they saw the estimate, they said it was "more than they imagined" and told me i needed to pay. Now of course, i'm smart and got SIGNED paperwork that said I would not be responsible for any charges. I got my car back a week later than originally stated because communication was AWFUL.
Business response:
Thank you for bringing this to our attention. We apologize for the poor communication and delays you experienced. We understand your frustration and will address this issue with our service department to ensure better communication moving forward. Please contact Josh Montgomery at jmontgomery@vtaig.com to further discuss the situation.
Would give 0 stars if I could. Was ripped off on my trade in, and they were trying to take the plates off my vehicle before we even decided we were for sure going through with the sale. Would have decided not to continue the transaction if we weren't so interested in the vehicle. We did end up getting them up to a more reasonable price on our trade in but it was still 15-20k LESS than the KBB trade in value. Once in the finance office the man didn't care for my questions and played loud music.
Business response:
Hi there, thank you for sharing your experience. We apologize for any inconvenience you encountered during your visit. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to reach out to Sam Bunte at 407-302-8800 to discuss your situation further. Hi there, thank you for sharing your experience. We apologize for any inconvenience you encountered during your visit. We appreciate your feedback and will use it to improve our services. If you have any further co... read more
I previously gave a bad review. I went back to seminole toyota per Joshua Montgomery's request. Which was my third time going for service to get issue fixed. Problem was fixed for less then a week and started again. Mind the fact that each time i drove almost an hour and wait time was a bad experience as well. I tried communicating with Joshua various times, even leaving voice-mail and message at front desk for him with no response. I took matters into my own hands and took to a mechanic. They found the problem, it's the tor... read more
Business response:
Hi there, Thank you for your review. We are so pleased to hear that Josh was able to resolve your issue. Thank you for your kind words and patronage. We look forward to working with you again.
I would have given a five star , but it took almost 4 hours too repair a tire and do an alignment.
Business response:
Hi there, Thank you for your review. We apologize for your lengthy service appointment. We will address this with our team internally. Thank you for your thoughts and we hope to work with you again.
Didn't change oil properly. Only came in for a tire rotation, but they changed the oil/pulled the oil filter housing. The oring on the filter housing got flattened/used the wrong oring. I drained 4 quarts of oil out of the motor when It calls for 5.8 quarts. Good thing I caught this before the engine suffered damage.
Business response:
We apologize for the inconvenience you experienced during your recent visit. We take your feedback seriously and will address this with our service team to ensure such errors don't happen again. Please contact Josh Montgomery at jmontgomery@vtaig.com to further discuss the situation. Thank you for bringing it to our attention.
I took my truck for issues it was having with braking and audio screen of vehicle after 1 month of purchasing. I also bought truck with 1 year warranty. They didn't fix any of the problems and were trying to charge me for everything that needed done saying my warranty doesn't cover any of the fixes. On top of all this, they had me waiting 7 hours before even getting my truck back. Worst experience I had with a dealer.
Business response:
We're sorry to hear about your experience. We understand your frustration and apologize for any inconvenience caused. We would like to address your concerns and discuss the issues with you. Please contact Josh Montgomery at jmontgomery@vtaig.com to further discuss the situation. Thank you.
Made appointment for service. Service writer said 1 hour. Got car back 2 1/2 hours later. Did not reset computer, so now it says "maintenance required" every time I turn it on. Would you like to send someone to my house to reset it?
Business response:
We apologize for the delay and the inconvenience caused. We appreciate your feedback and will address this issue with our service team. Please contact Josh Montgomery at jmontgomery@vtaig.com to further discuss the situation. Thank you for bringing this to our attention.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.