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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
It is so sad in this day and age when the color of your skin determines the quality of service that you receive. What does service that I receive at this point if I have to inconvenience myself by driving over to the next county To receive service I want to sell the level of ignorance and hate that flows through that company it is so ridiculous at this point the only thing that I can do is keep this company in my prayers
Business response:
Lucinda, we take these racial comments seriously as that is not part of our values. We can assure you we assist all walks of life and want to speak with you to address your concerns. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
had the worst experience in this dealership. I went to the dealer on Thursday 21st to get an oil change for my car, when I got the car when they finished the service the advisor told me that they are not washing the car anymore but I can use their car wash machine and gave me a code. I used the car wash machine and immediately when it finished I notice that my windshield wipers were not working at all, before placing the car inside the car wash machine they were working perfectly fine, so it means the machine is not working ... read more
Service department very unhelpful and rude. All about the money. Find another dealer. Will be taking my 2021 camery to Orlando.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact CJ Kinch at 407-302-8889 to further discuss the situation.
Purchased a 2021 demo with a few scratches on the front. Seminole Toyota would not fix, but told me they you give me touch-up paint. Surprised they would not repair. Well, paint has never been mailed to me even after several requests. (I live out of town) This simple thing says a lot about Seminole Toyota. Another thing…. They showed we a piece of paper with the actual sticker price. When I demanded to see the actual sticker it was several thousand dollars less than their handwritten paper. My mistake for not walking out.
Business response:
Ken, thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Buying a car is a major thing like getting married or buying a house. Out of all the places I have leased or purchased a car from Toyota is the worst when it comes to customer service. Bait & switch of sales people. Told Joseph I would let him know Monday. Didn't listen and made a Sunday appointment. Not told of that Apple major component to car. No test drive allowed upon arrival. Dirty car tag put on clean brand new car by Emmanuel. Plus Emmanuel called me Mamma. Signed me up for SiriusXM without my permission two days bef... read more
Business response:
We are sorry to learn about your experience with us. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
Disjointed communication. Lack of professionalism. Lack of knowledge of inventory and car functions. Poor negotiation. Would not go back even if there was a deal.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Sales manager, Craig Latz would not respond, or ask someone else to respond for him, to my email or voice mail message
Business response:
Mike, thank you for your feedback. We never want a customer to feel ignored. Our records show that Mr. Latz has been in contact with you via email, text and phone call. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
I am a Toyota guy. Worked for them in the plant and later at a dealership. I’ve always loved Toyotas - until now. My bad expeirence started 10 000 miles ago. Seminole Toyota put new tires on my Tacoma ( 197000 miles ) - They didnt have the tires I ordered - because they said they ordered the wrong tires - I was heading out on a trip and reluctantly fitted those other tires (Strike 1). This is my 3 rd car from this dealership. 5000 miles later they redid a lot of the suspension because of wear and tear. When they called me to... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact CJ Kinch at 407-302-8889.
Horrible experience with sales staff. Basically told us we don’t care we are going to sell this car anyway. Even though we had coordinated with salesman to purchase vehicle sight unseen.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,267 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.