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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Nightmare experience! I bought 2 cars In February. I bought one with cash and still don't have a title. One was shipped and had damage. Seminole doesn't feel it's their issue. Whatever happened to "the customer is always right ". Last but not least, communication with Seminole was very very lacking. I will never do business with them again.
Business response:
Thank you for your review of Seminole Toyota. We sincerely apologize for the experience you've had purchasing two vehicles from us in February. We understand your frustration, and we are committed to rectifying this situation. To ensure a swift resolution and regain your trust, we would appreciate the opportunity to discuss this further. Please contact Sam Bunte, our Fleet Manager, directly at Sbunte@vtaig.com. We are committed to earning back your business. Thank you for your understanding. Sincerely, The Seminole Toyota Te... read more
Was charged for fuel injector and fuel induction service. Not listed here and no evidence the work was actually done. Also oil dripping all over my driveway after the oil change and was told they spilled oil and that they cleaned it. Still dripping oil 2 weeks later
Business response:
Dear 2019 Toyota Tacoma Owner, Thank you for taking the time to leave a review about your recent service experience at Seminole Toyota. We sincerely apologize for the concerns you've raised regarding the fuel injector and fuel induction service, the oil change, and the resulting oil leak. To ensure a thorough investigation and discuss your concerns in more detail, we recommend contacting Joshua Montgomery directly. He can be reached by email at JMontgomery@vtaig.com. We value your business and want to regain your trust. Sinc... read more
Very bad, I was in the service center for 3.5 hours just to replace a faulty tire pressure sensor they had put on with the new tires less than a month back. The service advisor kept saying the tech is having a hard time, after 3 hours, they found out that they were not resetting the old code before putting the new one. Advisor never updated me, I had to go ask why it is getting late every time. Nasty black handprints all over the driver area and liners, they couldn't get it off, unacceptable.
Tried sell me new car. If I can't get an oil change without getting bothered by sales I need to go elsewhere. My car has 4000 miles on it.
Business response:
Hi there, thank you for sharing your feedback. We apologize for any inconvenience you experienced. Our team will address this issue to ensure a better experience for you in the future. We appreciate your business and hope to serve you better next time.
Very disappointed, attendant never greeted me in the bay didn't see Mr. Lopez until my car was ready I approached him and was never given results for brake inspection I requested, waited 3 hours for oil change
Business response:
We're sorry to hear about your experience. We aim to provide top-notch service and will address this with our team. Your feedback is valuable to us as we work to improve our customer service. Please contact Josh Montgomery at jmontgomery@vtaig.com to further discuss the situation.
I am not happy with my experience. The car has been sold to me with many issues, and I had to bring back the car 2 times for them to fix the issues for me.
Business response:
Hi there, thank you for sharing your feedback. We apologize for the inconvenience you experienced with your recent purchase. We take your concerns seriously and will work to resolve this issue. Please contact Josh Montgomery at jmontgomery@vtaig.com to further discuss the situation.
The oil change experience was extremely unsatisfactory. Upon inspection, it was evident that there was oil dripping from the oil filter. Despite their attempt to clean it up, upon returning home, I discovered that the issue persisted. Regrettably, I had to rectify the situation myself. Surprisingly, there was no follow-up communication from their end even after informing them of the matter.
Business response:
Thank you for sharing your recent experience with us. We are truly sorry about your experience it was less than what we strive for. It is clear that we did addressed this issue the same day and we apologized for the mishap. If you have any questions, please reach out to Joshua Montgomery at 407-302-8800 if you have any other questions or concerns.
They did not flush the system after my fuel injection service. After I left, I hit the accelerator and the car wouldn't go. I could have been in a wreck. A bunch of white smoke came out of my exhaust. This was extremely dangerous and unprofessional. This is not the kind of service I would expect from the DEALERSHIP.
Business response:
Antonio, thank you for sharing your feedback with us. We apologize for any confusion regarding the fluid levels in your vehicle. We will make sure to address this issue with our team to ensure better communication moving forward. Your input is valuable to us as we strive to improve our services.
Fluids were not filled so I asked the mechanic and he says its ok and did not filled it, so when they say on their reports fluids checked does not mean they will fill it up and they should.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.