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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Lied about the service. Brought in 2023 Sienna about "popping" speakers. When they couldn't duplicate the popping (even though I told them it was most obvious with classical piano), they gave me the car back saying they did in fact replace the 2 speakers I was concerned about (they didn't). I sat with the tech and played more music and the popping was still there. This is my second "dishonest" service at this dealership. A previous service included a dozen "good idea" maintenance items. Upon getting the car back I checked to... read more
Business response:
Thank you for your feedback, and we apologize for the frustration you've experienced. It's important to us that our customers feel confident in the services we provide, and it's clear we missed the mark in your case. We take concerns like yours seriously and would like to investigate this matter further to ensure it's properly addressed. Please contact Joshua Montgomery at JMontgomery@vtaig.com. He will assist in resolving this issue and ensure you have a more positive experience moving forward. Thank you again for bringing ... read more
Incompetent mechanics. Told them the exact problem and they still told me it was something else and didn't fix anything but had no problem charging me for it.
Business response:
We're sorry to hear about your recent experience and apologize for any frustration with our service. It's essential to us that every repair is handled accurately and transparently, and it's disappointing to know that we may have missed the mark here. We understand the importance of getting to the root of the issue the first time. Please feel free to reach out to Joshua Montgomery at JMontgomery@vtaig.com so we can learn more about what happened and work toward a resolution. Thank you for bringing this to our attention, as yo... read more
I will never go there for anything.
Business response:
We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'd appreciate the chance to understand what went wrong and work toward a resolution. If you're open to sharing more, please feel free to reach out to Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com. Thank you for helping us improve.
Went in for a recall. Fixed the recall but scratched the area. Tried emailing back to have fixed and no response.
Business response:
We sincerely apologize for the inconvenience you've experienced regarding the scratch and the lack of response to your email. This is not the level of service we strive to provide, and we want to make this right for you. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com so we can address your concerns directly and ensure your issue is resolved. Thank you for bringing this to our attention, and we appreciate your patience.
Awful. I filed a complaint with corporate. Said that I would be contacted and I never was.
Business response:
We sincerely apologize for your experience and understand your frustration. It's unacceptable that you did not receive the follow-up you were promised after filing a complaint. Your concerns are important to us, and we want to ensure they are addressed properly. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com. He will be able to assist you further and ensure your concerns are handled promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Not honest people, showed a vehicle was giving a different one
Business response:
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding the vehicle situation. We take honesty and transparency very seriously, and we want to address this matter directly. Please contact our Fleet Manager, Sam Bunte, at Sbunte@vtaig.com so we can discuss your concerns and work towards a resolution. Thank you for bringing this to our attention.
Getting appointment was easy and made 2 weeks in advance. 100,000 service replacing fluids and spark plugs. $800.00+ service. Was given a time frame one 1 day to service-I dropped it off a day early service so it could be completed the next day. They called and said that car wouldn't be ready and needed another day as they were missing a part (a spark plug?!). I feel that was an excuse as I complained and pushed back. They miraculously found a plug and completed my service. Do I have all new plugs- not sure. When they knew 2... read more
Business response:
We sincerely apologize for the experience you had during your recent service visit. It's clear that we did not meet your expectations, and we understand your frustration regarding the delays and communication about the parts. We strive to have all necessary components ready for our customers, and it's disappointing to hear we fell short in this instance. We would appreciate the opportunity to address your concerns more directly. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com, so we can discuss your experience... read more
they took air out of my tires and it took THREE hours
Business response:
Thank you for your feedback, and we apologize for the inconvenience you experienced during your recent visit. It's concerning to hear about the delay and the issue with your tires. We strive to provide efficient service, and your experience does not reflect our usual standards. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com so he can assist you further and address your concerns. We appreciate your patience and hope to resolve this matter for you.
The work done on the car seems to have been done well. Unfortunately, I had a very bad experience with the service advisor, Charles Cofield. At the end of the visit, the mechanic came out to speak with me and the advisor and told me that my floor mats were dangerous to drive with due to them being unable to be secured into the floor. He told the service advisor that he should speak to the sales team for me since I had bought the car and mats from there in July. Charles simply said "no." When he noticed that I was shocked and... read more
Business response:
Thank you for taking the time to share your experience with us. We're glad to hear that the work on your car was completed to your satisfaction, but we are truly sorry to learn about the interaction you had with our service advisor. Ensuring that our customers feel safe and valued is a top priority, and we regret that this was not reflected in your visit. We take your concerns seriously, especially when it comes to matters of safety and customer service. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com so we ca... read more
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.