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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I had a scheduled appointment at 10:30 and service representative told me I would just have to wait as he was busy. Manager helped me after waiting for a half hour. It took 2 1/2 hours for my wheels to be rotated. I live 20 miles from Seminole Toyota. I think next time I'll have my tires rotated by a local company.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the extended wait time you experienced during your visit. Our goal is always to provide efficient and timely service to every customer, and we are sorry to hear we did not meet those expectations during your visit. We truly value your business, and we would appreciate the opportunity to address this further. Please contact Joshua Montgomery, our Service Manager, at JMontgomery@vtaig.com so we can work to resolve this matter and ensure a better experience in the ... read more
This service was excellent - oil change, tire rotation and multipoint inspection completed in an hour. (However, I am wondering why I was told a year ago that I needed to have front brakes replaced with estimate provided, and now at this appointment they said the brakes looked good! I may look further into this with a state agency depending on Toyota's response to my other dealer survey submittal - don't want to see others get scammed).
Business response:
Thank you for your feedback and for highlighting your positive experience with our service team. We're glad to hear the oil change, tire rotation, and multipoint inspection were completed efficiently. Regarding the discrepancy with the front brake replacement, we sincerely apologize for any confusion. We take such concerns seriously and want to ensure you have full confidence in our service. Please reach out to us directly so we can review this further and clarify any discrepancies. Your satisfaction is important to us, and ... read more
Complaint Regarding Incomplete Car Inspections at Seminole Toyota Dear Carfax Customer Service, I am writing to file a formal complaint regarding the practices at Seminole Toyota. This dealership has repeatedly claimed that they conduct a complete car inspection, but based on my personal experiences, I believe this is not the case. I have visited Seminole Toyota numerous times for routine services, including oil changes, and in each instance, they failed to perform the inspections as advertised. I have brought this issue to ... read more
Business response:
Thank you for sharing your detailed concerns about your experiences. We sincerely apologize for the frustration and disappointment you have encountered regarding the advertised inspections and the issues you've described with follow-through. We take feedback like yours very seriously, as it helps us identify areas where we need to improve. Your trust is important to us, and we want to address this matter promptly and thoroughly. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com so we can gather more details and ... read more
Insanely expensive for basic services! Not worth returning for these services
Business response:
Thank you for your feedback. We're sorry to hear that you found the cost of services to be higher than expected. We strive to provide quality service and value, but we understand your concern. If you'd like to discuss this further, please don't hesitate to reach out to Joshua Montgomery at JMontgomery@vtaig.com. Your input is important to us, and we'd appreciate the opportunity to improve your experience.
As soon as I pulled out of the parking lot, my check engine light came on. I called the dealer, and they said that the Service Department was closed and that someone would call me. No one did, I stopped by next day and the issue was resolved.
Business response:
Thank you for sharing your experience. We're sorry to hear about the inconvenience with the check engine light but are glad the issue was ultimately resolved. Providing prompt follow-up is important to us, and we regret that we initially fell short. If there's anything else we can assist with, please don't hesitate to let us know. We value your feedback and your time!
Poor service. To change ac filter..they took all my stuff from glove compartment dropped on the floor ne er put it back. No price was discussed for $300 work
Business response:
It is important to us that we provide a respectful and thorough service, and it seems we fell short in your case. We understand how frustrating it must have been to have your belongings mishandled and to have the pricing not be clearly communicated. We would love the opportunity to address this and ensure that this doesn't happen again. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com for further assistance.
Had appointment to have service done. Over an hour into appointment was told they don't have the parts to finish. Had to leave car overnight and miss a day of work without pay. UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
We sincerely apologize for the inconvenience you experienced and understand your frustration. This is certainly not the level of service we strive to provide. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com, and he will work with you to resolve this issue and make it right. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.
I will not be servicing my car there in the future, I will be doing it in Deland, the service is way better and they are honest.
Business response:
We're truly sorry to hear about your dissatisfaction with your service experience. We strive to provide excellent and honest service to all of our customers, and we regret that we did not meet your expectations. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com, as he would like the opportunity to discuss your experience further and address your concerns. We value your feedback and would appreciate the chance to make things right.
I used a coupon that THEY sent me, but the service didn't include the multipoint check nor the car wash
Business response:
Thank you for sharing your feedback. We apologize for the confusion regarding the coupon you received. It's important to us that our customers receive the full service they expect, and we're sorry to hear that the multi-point check and car wash were not included as anticipated. To address this issue, please contact Joshua Montgomery at JMontgomery@vtaig.com, and we'll work to resolve it for you. We appreciate your patience and the opportunity to make things right.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.