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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Did not go for maintenance, random maintenance popping up on my vehicle profile
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact CJ Kinch at 407-302-8889 to further discuss the situation.
The car has a very profound odor that will not go away. Smells like a wet dog and intensifies in the heat. Everyone tells me that my car stinks. I regret buying this car.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Had low pressure in my front right tire, they found a nail in the back right. Left every tire at less than 30psi and I had the low tire pressure light on for 3 of the 4 tires 13 hours after service. After filling them myself, there's clearly no leaks so they just didn't fill my tires with air. Ask for new caps on my tires since those fell off and they didn't replace those either. Makes me wonder if they even rotated the tires, did the oil change or actually completed anything else in the regular check up. Super disappointed ... read more
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact CJ Kinch at 407-302-8889 to further discuss the situation.
My service advisor Armani was horrible. He never checked in with me even though I was waiting in the customer lounge. I ended up being there an hour longer than I needed to be.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact CJ Kinch at 407-302-8889 to further discuss the situation.
The only reason I am even giving the a 1 star is because Brian the sales guy was super nice. Would never do business with this place again or would not recommend to anyone. Not welcoming, poor customer service from management to finance. Over all not a satisfying experience.
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please reach out to Sam Bunte at 407-302-8800 to discuss your situation further.
Told me I needed brakes after last trip 5k miles before pads were at 8mm now they are at 3mm. Also as I was leaving they said oil filter holder was cracked and needed to be changed. I asked why they didn't tell me during so I could approve the fix, no answer. They did go change it promptly, but situation should of never occurred.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact CJ Kinch at 407-302-8889 to further discuss the situation.
Rotated tires but didn't set tire pressure instrument on dash
Business response:
Thank you for your positive feedback!
Had a periodic maintenance, car wouldnt start the very next day, turns out to be a battery issue. I have had experiences with a bad battery, so decided to tow to the shop. Didnt even offer me a discount on the new battery or anything, but just gave me excuses about how their SOP is just visual inspection on the battery, until a very specific mileage. I am no mechanic, but I do know and have done a lot of basic checks on vehicles; and car battery diagnostics takes like 30 seconds.
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact CJ Kinch at 407-302-8889 to further discuss the situation.
Don't bother making an appointment online, the walkins receive service faster than appointments. The level of customer service at this dealership has declined.
Business response:
We unfortunately are unable to see the record of your service. If you would kindly call C.J. Kinch at 407-302-8889 to further discuss, we would certainly the opportunity to discuss.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.