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Serra Highlands Senior Living
- Assisted Living Facilities
- Daly City, CA
About this business
About Us Serra Highlands Senior Living Serra Highlands Senior Living offers premier retirement living to seniors in Daly City, California. Our community offers Independent Living and Assisted Living services and is equipped to help residents with a diverse array of daily care needs.
Location details
501 King Dr, Daly City, CA, 94015, United States
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I think the facility is understaffed to the point that not enough proper care can be given to the patients or to the upkeep of the rooms and facilities.
Business response:
We read all reviews and appreciate your concern; however, you need not worry. As a licensed Assisted Living community, we meet our licensing requirements for staffing.
Overall my experience with them has been pretty good. They could do little better on keeping his room clean, especially the bathroom. I will say the staff is very friendly. The care is adequate. [name removed] doesn't talk much and doesn't complain about the food. They have activities for the residents, but unfortunately [name removed] doesn't participate. The cost is comparable with other places in the area that I looked into.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
The staff are great. They're very friendly, professional and helpful. The private room as well as the bathroom is a good size (smart TV included but streaming services not included). The facility is clean and offer activities throughout the day, which is great in keeping the clients busy. The facility also has a visiting room w/ TV, an outdoor patio, and a beauty salon. The clients can roam around the facility with minimal restrictions allowing them to socialize among each other. It's great place for yor love ones.
Business response:
Thank you L for your positive recommendation of Serra Highlands Senior Living! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
Mom is doing very well at her facility. The staff is easy to communicate with and to approach. No bad attitudes to deal with. The front end people are extremely helpful.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Serra Highlands Senior Living.
This really is a good "place for mom". It is clean, bright, and cheery. It is an excellent community. Room size is just right for my mom. Many great amenities offered. Staff are very friendly and helpful.
Business response:
Steven, thank you for sharing these kind words with us about our community. It means the world to our team at Serra Highlands Senior Living!
I really have no complaints. It really served our sister. As far as cost...the costs seem outrageous for seniors That's my opinion on all of the care facilities. The dining facility and choices are wonderful, super activities director [name removed]. The Staff are always kind and helpful. Always a positive atmosphere.
Business response:
Jodi-lyn, thank you for sharing these kind words with us about our community. It means the world to our team at Serra Highlands Senior Living!
I give a rating of 5 for all except quality of care which I give a 4. My reason is that on occasion they are short staffed and they do not attend to my mom in a timely manner. Otherwise my mom enjoys living there. We would recommend this community to other families looking into the community
Business response:
Thank you Anonymous for your positive recommendation of Serra Highlands Senior Living! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
I picked this community, because I had another relative there during COVID-19, and he was well taken care of. I would recommend to others.
Business response:
Hi BV, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Serra Highlands Senior Living.
Business response:
Thank you for your review! We're glad to hear that you have enjoyed your experience at Serra Highlands Senior Living.
Frequently asked questions about Serra Highlands Senior Living
How is Serra Highlands Senior Living rated?
Serra Highlands Senior Living has a 4.4 star rating with 105 reviews.
When is Serra Highlands Senior Living open?
Serra Highlands Senior Living is open now. It is open 24/7.