Serra Highlands Senior Living

Anonymous 

on AplaceForMom

3 months ago

I think the facility is understaffed to the point that not enough proper care can be given to the patients or to the upkeep of the rooms and facilities. 

Anonymous 

on AplaceForMom

7 months ago

Overall my experience with them has been pretty good. They could do little better on keeping his room clean, especially the bathroom. I will say the staff is very friendly. The care is adequate. [name removed] doesn't talk much and doesn't complain about the food. They have activities for the residents, but unfortunately [name removed] doesn't participate. The cost is comparable with other places in the area that I looked into. 

L G 

on AplaceForMom

7 months ago

The staff are great. They're very friendly, professional and helpful. The private room as well as the bathroom is a good size (smart TV included but streaming services not included). The facility is clean and offer activities throughout the day, which is great in keeping the clients busy. The facility also has a visiting room w/ TV, an outdoor patio, and a beauty salon. The clients can roam around the facility with minimal restrictions allowing them to socialize among each other. It's great place for yor love ones. 

Anonymous 

on AplaceForMom

8 months ago

Mom is doing very well at her facility. The staff is easy to communicate with and to approach. No bad attitudes to deal with. The front end people are extremely helpful. 

Steven M 

on AplaceForMom

9 months ago

This really is a good "place for mom". It is clean, bright, and cheery. It is an excellent community. Room size is just right for my mom. Many great amenities offered. Staff are very friendly and helpful. 

Jodi-Lyn B 

on AplaceForMom

11 months ago

I really have no complaints. It really served our sister. As far as cost...the costs seem outrageous for seniors That's my opinion on all of the care facilities. The dining facility and choices are wonderful, super activities director [name removed]. The Staff are always kind and helpful. Always a positive atmosphere. 

Anonymous 

on AplaceForMom

11 months ago

I give a rating of 5 for all except quality of care which I give a 4. My reason is that on occasion they are short staffed and they do not attend to my mom in a timely manner. Otherwise my mom enjoys living there. We would recommend this community to other families looking into the community 

BV 

on AplaceForMom

a year ago

I picked this community, because I had another relative there during COVID-19, and he was well taken care of. I would recommend to others.