Serra Highlands Senior Living

Anonymous 

on AplaceForMom

8 years ago

Things have been wonderful for my mother since her move into Atria. She is doing well and I am happy with the choice to move her here. The community is great and looks amazing, it is always clean and neat. The staff is wonderful and very attentive and kind to my mother. The food is great and taste very good. She has made some new friends with the other residents. They really made the move in process easy for us and I would absolutely recommend this community. 

Anonymous 

on AplaceForMom

8 years ago

Mom loves it there at Atria Dally City and I do too. The staff are always nice and friendly and keep the place very clean. Mom really likes the food and is participating in many of the activities they have for the residents. I am hoping all things work out so that Mom can stay where she is. 

Anonymous 

on AplaceForMom

8 years ago

I think the food service is very good. The residents there have a lot of flexibility in terms of what they eat and when they can eat. I would say the activities are very good, they could just do a little better in terms of motivating the residents to participate. 

Anonymous 

on AplaceForMom

8 years ago

They took my client who had surgery and was in recovery and they were able to take care of him with his rehabilitation. They did a good job with meals and being attentive and everything. The only thing he complained about was the cleanliness, because some of the other residents were incontinent, so I don't know how they dealt with that. 

Anonymous 

on AplaceForMom

8 years ago

I think they can improve on the care experience for my mother, which is why I said three for the Value. My mother needs quite a bit of care, so the rent is a very reasonable price, but the charge for the care is astronomical. I'm basing that on the fact that we had private care before she was moved to Atria and she got much better care from the women we hired than when she got there. She wasn't even there for very long. 

Anonymous 

on AplaceForMom

8 years ago

Comfortable and friendly. Food was fine but varied. 

Anonymous 

on AplaceForMom

8 years ago

The people at Atria Daly City have been very caring of my sister. The staff are all very nice and very concerned for her well being. They really do their best to make the residents feel welcome. They are meeting all of our needs. 

Anonymous 

on AplaceForMom

9 years ago

Our experience with Atria was pretty good overall, except that they did not seem to have the personnel needed to deliver the level of service they said that they were going to provide. They were very good people, but we did not receive the level of care that we thought we would. They are a good place for someone who is independent, but not sure for someone who needs one on one care. I just think they need more staff for one on one care. 

Loved One 

on AplaceForMom

9 years ago

We toured here when we were looking. I really liked it, and had they offered the level of care we were looking for, we probably would have chosen it. It was kind of like a cruise ship, and was just a little too big for my loved one. I did like all of the activities and social stimulation that they offered.