Serra Highlands Senior Living

A Place For Mom Customer 

on AplaceForMom

11 years ago

I met with Emily who toured me thru the facility. This facility is dated, but okay. I mentioned a few things that could be done inexpensively that I think would make the rooms more attractive. Emily said how there is an effort to bring residents into the Atria 'family' and this facility seems to provide the most resident services for the lowest cost, such as actually escorting her to the doctor's office. The staff also monitors the residents many times during the day and have a nurse available in evenings whereas other facil... read more

Andrew 

on AplaceForMom

11 years ago

We like the price, the location and the care seems adequate. What we don't like about it is in the past few weeks some of the staff members are not longer working there. We don't know if they've been fired or quit but it's stiking how many of the people that we had relationships with are no longer there. The Executive Director, Medical Director and primary salesman left. My wife had a very good working relationship with the Medical Director and now that she is go we're concerned. I'm satisfied with Atria. I wouldn't discour... read more

Richard 

on AplaceForMom

11 years ago

The care services are great. I think they're pretty professional and really helpful. They're taking good care of my aunt. There are certain food that she doesn't like but you can choose to get the meal or get something else so that's good. Whatever you want to eat, you can get it. There are activites available but my aunt is kind of a loner. There are times when she will sit in and listen to someone play piano so that's good. I would recommend it. I think it's a good value for what you pay. 

A Place For Mom Customer 

on AplaceForMom

12 years ago

Liked the Director and found the population looked rather vibrant. The facility however was a [removed] very old, tired, looked messy, smelled disinfectant. Doors are hollow core, rooms are loud, small and just not acceptable. 

A Place For Mom Customer 

on AplaceForMom

12 years ago

Felt very welcomed - friendly atmosphere. Staff all greeted us. 

A Place For Mom Customer 

on AplaceForMom

12 years ago

bathroom entrance would be a problem, seems small. They were pushing for a monday move in???? the sales push put me off a bit, but they generously offered to buy out his current 30 day notice... 

A Place For Mom Customer 

on AplaceForMom

12 years ago

Mom did a trial here and thought the place was just ok. The people are nice, the rooms are small, and the food is mediocre. If they would take her with wounds, I we would be willing to move her back in. 

A Place For Mom Customer 

on AplaceForMom

12 years ago

excellent 

A Place For Mom Customer 

on AplaceForMom

12 years ago

This place seems really great. It can provide all the care we need, for a price we can afford. The staff is friendly, and then residents seem to have a lot of freedom. At our visit Teresa agreed to move into Atria on a month to month basis. She will be going there on March 12th with a few belongings. If after a month she agrees to stay, we will move more of her furnishings in.