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Serra Highlands Senior Living
- Assisted Living Facilities
- Daly City, CA
About this business
About Us Serra Highlands Senior Living Serra Highlands Senior Living offers premier retirement living to seniors in Daly City, California. Our community offers Independent Living and Assisted Living services and is equipped to help residents with a diverse array of daily care needs.
Location details
501 King Dr, Daly City, CA, 94015, United States
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This place wouldn't have been right for my sister-in-law. I think that aesthetically it wasn't right. I had the feeling people were much more in the hallways and interacting a lot and she kind of likes to be left alone so I didn't think that was the right environment for her.
Business response:
Thank you for your review. I’m sorry that our location was not a good fit for your sister-in-law when you last visited. We do have many engaging events and activities that our residents can attend, but we also respect our residents’ desire for privacy and personal time to themselves. Please feel free to visit us again any time. If we can ever answer any questions, please contact us at [removed] and include the Atria community name in your subject line.
I met with Emily who toured me thru the facility. This facility is dated, but okay. I mentioned a few things that could be done inexpensively that I think would make the rooms more attractive. Emily said how there is an effort to bring residents into the Atria 'family' and this facility seems to provide the most resident services for the lowest cost, such as actually escorting her to the doctor's office. The staff also monitors the residents many times during the day and have a nurse available in evenings whereas other facil... read more
Business response:
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We like the price, the location and the care seems adequate. What we don't like about it is in the past few weeks some of the staff members are not longer working there. We don't know if they've been fired or quit but it's stiking how many of the people that we had relationships with are no longer there. The Executive Director, Medical Director and primary salesman left. My wife had a very good working relationship with the Medical Director and now that she is go we're concerned. I'm satisfied with Atria. I wouldn't discour... read more
Business response:
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The care services are great. I think they're pretty professional and really helpful. They're taking good care of my aunt. There are certain food that she doesn't like but you can choose to get the meal or get something else so that's good. Whatever you want to eat, you can get it. There are activites available but my aunt is kind of a loner. There are times when she will sit in and listen to someone play piano so that's good. I would recommend it. I think it's a good value for what you pay.
Business response:
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Liked the Director and found the population looked rather vibrant. The facility however was a [removed] very old, tired, looked messy, smelled disinfectant. Doors are hollow core, rooms are loud, small and just not acceptable.
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Felt very welcomed - friendly atmosphere. Staff all greeted us.
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bathroom entrance would be a problem, seems small. They were pushing for a monday move in???? the sales push put me off a bit, but they generously offered to buy out his current 30 day notice...
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Mom did a trial here and thought the place was just ok. The people are nice, the rooms are small, and the food is mediocre. If they would take her with wounds, I we would be willing to move her back in.
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excellent
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Frequently asked questions about Serra Highlands Senior Living
How is Serra Highlands Senior Living rated?
Serra Highlands Senior Living has a 4.4 star rating with 105 reviews.
When is Serra Highlands Senior Living open?
Serra Highlands Senior Living is open now. It is open 24/7.