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Serra Highlands Senior Living
- Assisted Living Facilities
- Daly City, CA
About this business
Location details
501 King Dr, Daly City, CA, 94015, United States
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excellent
Business response:
Thank you for your review!
This place seems really great. It can provide all the care we need, for a price we can afford. The staff is friendly, and then residents seem to have a lot of freedom. At our visit Teresa agreed to move into Atria on a month to month basis. She will be going there on March 12th with a few belongings. If after a month she agrees to stay, we will move more of her furnishings in.
Business response:
Thank you for your review!
Retirement community. Good for when increased amount of care is needed.
Business response:
Thank you for your review!
A great place,she would love it and they would love her, but too expensive for us.
Business response:
Thank you for your review!
We toured this community and was not very impressed. They did not have private bathrooms, and the community did not meet our expectations. The price was lower than others in the area.
Business response:
We are disappointed to hear that you are not satisfied with your visit. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
My mother was looking for a new place because the place she was living was raising the rent significantly. We visited the home and fell in love with the place and the price which was significantly cheaper than the place she was currently in. Before she could move in, Atria required that she have a TB blood work done that cost almost $300 and she passed. Right before we were about to move, in, we were told that the price they provided us was incorrect and it was going to be a lot more than the place she was staying at. So we ... read more
I did not feel very comfortable or get very many good vibes from my tour of this community. This place was way to small for all the residents they had currently living there and felt very cramped. There was also nothing that really stood out as far as amenities and features go. It was an older building with a hotel feel to it. It was just not the right fit for my mother.
Business response:
Thank you for visiting our community, where we offer restaurant style-dining, daily fitness and over 200 events each month. We welcome you back any time and also invite you to visit one of our nearby, sister communities which have different layouts that may be a better fit for your mother.
mediocre, were not prepared for the visit, facility is under construction
Business response:
Thanks for visiting our community. We constantly strive to enhance the service we provide which sometimes includes updating our building. We invite you to visit us upon completion and share more with us at [removed].
They had an experienced and professional director that was keeping everything running smoothly, however, ever since she left things have fallen apart. My loved one had some untreated lesions, things were being stolen, and the staff were not doing that well, and they were cleaning house firing everyone. They were too expensive and had a high level of employee turnover. Residents were leaving left and right. My loved one was sick because of their actions. He was paying for them to give him a bath - but how can you give someone... read more
Business response:
Thank you for your feedback. We're very sorry to hear about your family’s experience at our community, and we appreciate you bringing this matter to our attention. We want to ensure that all of our residents are provided with the highest level of respect and quality of care. Atria is proud of the high standard it sets for its senior living communities, and strives to continually improve the experience of all residents and families. We would welcome the opportunity to discuss your experience with us in more detail in order to... read more
Frequently asked questions about Serra Highlands Senior Living
How is Serra Highlands Senior Living rated?
Serra Highlands Senior Living has a 4.3 star rating with 117 reviews.
When is Serra Highlands Senior Living open?
Serra Highlands Senior Living is open now. It is open 24/7.