Serra Highlands Senior Living

Anonymous 

on AplaceForMom

9 years ago

I think they can improve on the care experience for my mother, which is why I said three for the Value. My mother needs quite a bit of care, so the rent is a very reasonable price, but the charge for the care is astronomical. I'm basing that on the fact that we had private care before she was moved to Atria and she got much better care from the women we hired than when she got there. She wasn't even there for very long. 

Anonymous 

on AplaceForMom

9 years ago

Comfortable and friendly. Food was fine but varied. 

Anonymous 

on AplaceForMom

9 years ago

The people at Atria Daly City have been very caring of my sister. The staff are all very nice and very concerned for her well being. They really do their best to make the residents feel welcome. They are meeting all of our needs. 

Anonymous 

on AplaceForMom

9 years ago

Our experience with Atria was pretty good overall, except that they did not seem to have the personnel needed to deliver the level of service they said that they were going to provide. They were very good people, but we did not receive the level of care that we thought we would. They are a good place for someone who is independent, but not sure for someone who needs one on one care. I just think they need more staff for one on one care. 

Loved One 

on AplaceForMom

10 years ago

We toured here when we were looking. I really liked it, and had they offered the level of care we were looking for, we probably would have chosen it. It was kind of like a cruise ship, and was just a little too big for my loved one. I did like all of the activities and social stimulation that they offered. 

EG 

on AplaceForMom

10 years ago

We used Atria Daly City for respite care for only ten days. The experience was great! They were very accommodating. Prices were reasonable. They have nurse aides to assist with personal care. They administer medications as needed. My mom loved the food. Just a great place overall. This place will accept people right away, no waiting period like others. 

Anonymous 

on AplaceForMom

10 years ago

per my daughter: Leslie toured the Atria Daly City. She said the building was a bit older but very well taken care of. She is viewing the places and community and people she says looking with my eyes. Shes checking the residents in a way to see if there was anyone residing there I may enjoy spending time. She said there was specifically a group of three women, possibly in their early seventies, animated, laughing and talking. They were nicely dressed and had their makeup applied. She did remark that this facility being in th... read more

Family Member 

on AplaceForMom

11 years ago

They are very clean, and they have been friendly that I have observed. They also do a very good job with activities. They are a little slow to respond to an alert button from time to time. They are pretty good about responding to my requests. They do an assessment before they are admitted and then again in 30 days, and I would like that to be more of an ongoing discussion, rather than waiting a couple of weeks, as it seems things can change quickly. 

Sister-in-Law 

on AplaceForMom

11 years ago

My brother-in-law has lived at Atria Daly City for just a bit over a week, so he is still in transition. It has been difficult for him in several ways, some of which have nothing to do with the facility. In once incidence however, it seems a staff member was not very friendly, requesting that he leave a space that was designated for a game, because he was visiting with a guest in that space. He also has been told he cannot sit in certain places in the dining room by residents, as they appear very territorial. It seems a fr... read more