Serra Highlands Senior Living

EG 

on AplaceForMom

9 years ago

We used Atria Daly City for respite care for only ten days. The experience was great! They were very accommodating. Prices were reasonable. They have nurse aides to assist with personal care. They administer medications as needed. My mom loved the food. Just a great place overall. This place will accept people right away, no waiting period like others. 

Anonymous 

on AplaceForMom

9 years ago

per my daughter: Leslie toured the Atria Daly City. She said the building was a bit older but very well taken care of. She is viewing the places and community and people she says looking with my eyes. Shes checking the residents in a way to see if there was anyone residing there I may enjoy spending time. She said there was specifically a group of three women, possibly in their early seventies, animated, laughing and talking. They were nicely dressed and had their makeup applied. She did remark that this facility being in th... read more

Family Member 

on AplaceForMom

10 years ago

They are very clean, and they have been friendly that I have observed. They also do a very good job with activities. They are a little slow to respond to an alert button from time to time. They are pretty good about responding to my requests. They do an assessment before they are admitted and then again in 30 days, and I would like that to be more of an ongoing discussion, rather than waiting a couple of weeks, as it seems things can change quickly. 

Sister-in-Law 

on AplaceForMom

10 years ago

My brother-in-law has lived at Atria Daly City for just a bit over a week, so he is still in transition. It has been difficult for him in several ways, some of which have nothing to do with the facility. In once incidence however, it seems a staff member was not very friendly, requesting that he leave a space that was designated for a game, because he was visiting with a guest in that space. He also has been told he cannot sit in certain places in the dining room by residents, as they appear very territorial. It seems a fr... read more

Sister-in-Law 

on AplaceForMom

10 years ago

This place wouldn't have been right for my sister-in-law. I think that aesthetically it wasn't right. I had the feeling people were much more in the hallways and interacting a lot and she kind of likes to be left alone so I didn't think that was the right environment for her. 

A Place For Mom Customer 

on AplaceForMom

10 years ago

I met with Emily who toured me thru the facility. This facility is dated, but okay. I mentioned a few things that could be done inexpensively that I think would make the rooms more attractive. Emily said how there is an effort to bring residents into the Atria 'family' and this facility seems to provide the most resident services for the lowest cost, such as actually escorting her to the doctor's office. The staff also monitors the residents many times during the day and have a nurse available in evenings whereas other facil... read more

Andrew 

on AplaceForMom

10 years ago

We like the price, the location and the care seems adequate. What we don't like about it is in the past few weeks some of the staff members are not longer working there. We don't know if they've been fired or quit but it's stiking how many of the people that we had relationships with are no longer there. The Executive Director, Medical Director and primary salesman left. My wife had a very good working relationship with the Medical Director and now that she is go we're concerned. I'm satisfied with Atria. I wouldn't discour... read more

Richard 

on AplaceForMom

10 years ago

The care services are great. I think they're pretty professional and really helpful. They're taking good care of my aunt. There are certain food that she doesn't like but you can choose to get the meal or get something else so that's good. Whatever you want to eat, you can get it. There are activites available but my aunt is kind of a loner. There are times when she will sit in and listen to someone play piano so that's good. I would recommend it. I think it's a good value for what you pay. 

A Place For Mom Customer 

on AplaceForMom

11 years ago

Liked the Director and found the population looked rather vibrant. The facility however was a [removed] very old, tired, looked messy, smelled disinfectant. Doors are hollow core, rooms are loud, small and just not acceptable.