Silver Legacy Resort & Casino

Business response:

Thank you immensely Alfred! We're thrilled you found our staff professional and had such a positive experience. Your feedback about our team's professionalism means a great deal to us, as we take pride in maintaining high standards in everything we do. It's wonderful to hear that you had no complaints or dislikes during your visit with us. We truly appreciate you taking the time to share your positive thoughts, and we're delighted that we were able to provide you with such a good experience. 

Business response:

Please accept our apologies for the room odor issue, Deborah. We understand how disappointing it must have been to encounter the marijuana smell in your room during your stay. This is certainly not the experience we want any of our guests to have, and we take these concerns seriously. We also acknowledge that you spent a considerable amount during your visit and were looking for comps. Your feedback about both the room condition and your experience with us is valuable, and we appreciate you taking the time to bring these mat... read more

Business response:

We are delighted to hear you found our restaurants wonderful! It's fantastic that you appreciated the variety of dining options we have available, as we take great pride in offering lots of restaurants for our guests to choose from. We're sorry about the bathroom exhaust issue and the damp smell you experienced - we understand this affects the comfort of your visit and will address this promptly to ensure our facilities meet the high standards our guests expect and deserve. 

Business response:

Thanks Dolly! So glad you enjoyed our amenities and found our central location convenient for your stay. We're thrilled to hear that you had an excellent experience with the amenities we offer and that our central location made it easy for you to get to us. Your feedback about the convenience of our location and the quality of our amenities means a lot to us, and we truly appreciate you taking the time to share your positive experience. 

Business response:

Thanks Shirley! We're absolutely delighted you enjoyed our food, airport shuttle, and amenities during your stay at Silver Legacy. It's wonderful to hear that you had fun with the gambling and enjoyed those walks along the river. We're so pleased that you found our room clean and very comfortable, and that the wifi and power connections met your needs perfectly. Your feedback about our friendly and helpful service people, including housekeeping staff, truly means a lot to us. We appreciate you mentioning how accommodating ou... read more

Business response:

We are delighted to hear you had a wonderful stay! Thank you for highlighting our quick check-in process and comfortable accommodations. It's fantastic to know that everything met your expectations during your visit. We take great pride in ensuring our guests experience smooth and efficient check-in procedures, and we're pleased this contributed to your positive stay. Your feedback about the comfortable bed and pillows is especially appreciated, as guest comfort is one of our top priorities. We're thrilled that all aspects o... read more