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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good Resort fees are almost the cost of the room!!! We didn't use anything, yet paid over $40!!! Ripoff is what it is. Staff was very nice and helpful.
Business response:
Thank you for bringing this matter to our attention. We value your feedback and appreciate you taking the time to share your experience with us. We understand your concerns regarding the resort fees and recognize that this was a significant part of your overall experience. It's encouraging to hear that our staff was very nice and helpful during your visit, as we strive to provide excellent customer service. Your feedback helps us understand how our guests perceive different aspects of their stay, and we take all comments ser... read more
Exceptional
Exceptional
Can't wait to return!! Loved everything! Room was a very good size, very clean and comfortable. Loved the location and all the bars and restaurants.
Business response:
We are overjoyed to hear that you loved everything about your stay at Silver Legacy Resort & Casino! Your review is appreciated.
Pleasant
Everything’s great aside from the room service. They should provide guest request. No room service. We request twice. First, Room sleepers. They say they can’t provide. Second, room service asking for hot water and same. Unable to provide. Clean, friendly staff, and restaurants inside the hotel
Business response:
We truly value your input and appreciate you taking the time to share your detailed experience with us. We sincerely apologize for any inconvenience you experienced with the room service during your stay. We understand how frustrating it must have been when you were unable to receive the room sleepers you requested, and we're sorry that we couldn't accommodate your request for hot water through room service as well. Your feedback regarding these service limitations is important to us, and we take note of your concerns about ... read more
Pleasant as Usual The bed seemed to be 'broken down' on one side so you had to sleep in the middle or other side by the wall which was not ideal. The room did not have option to have the fan run constantly so it was a bit too warm all the time. The room was clean, inviting with a great view of the pool area.
Business response:
Your feedback is invaluable to us and we truly appreciate you taking the time to share your detailed experience with us. We are pleased to hear that you found your stay pleasant as usual and that you enjoyed the clean, inviting room with the great view of the pool area. However, we sincerely apologize for the inconvenience you experienced with the bed being broken down on one side, which forced you to sleep in the middle or against the wall - we understand this was far from ideal for your comfort. We also apologize for the i... read more
Wonderful
Clean and safe N/A Location
Business response:
We genuinely value your feedback and are truly grateful that you took the time to share your experience with us. It's wonderful to hear that you found our casino environment to be clean and safe, as these are fundamental aspects that we prioritize for all our guests. Your positive comments about these important elements of your visit mean a great deal to our entire team. Thank you for choosing to spend your time with us and for letting us know about your experience.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 42,166 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.