This profile has been claimed by the business owner or representative.
Solis Mammography, a department of Medical City Plano
- Diagnostic Imaging
- Plano, TX
About this business
Location details
3801 W 15th St, Suite 150A, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place has gone downhill like crazy! They were running an hour behind and didn't bother to let any of the patients know...like none of had anything better to do than sit around and wait for them to get it together. And I paid for this?? I should have looked at the a Yelp reviews before I scheduled an appointment. Ugh.
Business response:
We are sorry you feel that way. We do our best to keep everyone on schedule and on time as we understand the importance of keeping your day on track.
Awful. Over an hour wait time. Male doctor for my 15 year old as no female doctors in that day. Didn't offer the cd or paperwork to me in an already stressful situation. I call to obtain the cd and paperwork and asked why they didn't offer that to me? The lady said "well, did you ask for it?" Then, was told I didn't sign a hipaa form. Not....ooops it looks like we didn't give you one to sign. Guess I should have asked for that form in my sea of forms. My fault again. (Sarcasm). She said I couldn't obtain the cd bec... read more
Business response:
Dear Sharon, Our goal is to provide an exceptional experience to our patients and their families at every stage of their journey - from scheduling to the appointment. It sounds like your experience was less than exceptional, and we are sorry for that. If you are willing, we would like to speak with you further about your concerns so we can learn from what happened and ensure this does not happen again. If you can email us at feedback@solismammo.com with your contact information, our Center Director will give you a call. Tha... read more
I made an appointment with solace on 15th Street in Plano and I called today to ask them to please run my insurance and make sure that I did not have to pay anyting since I had reached my deductible and out-of-pocket. I had an issue at an MRI the other day where they were saying I owe $246 but when I called the insurance I said I owed nothing. So I wanted to make sure before I went that they knew I did not owe anything. The girls kept trying to give me some numbers to give my insurance so they can tell me how much I would ha... read more
Business response:
At Solis, our goal is to provide an exceptional experience to our patients at every stage of their journey - from scheduling through to billing. Thank you for letting us know about your recent experience and concerns with the billing process. We are working to have this issue resolved in the near future. We welcome the opportunity to speak with you about your specific situation to see if we can address your concerns. If you're willing, please send us your contact information to feedback@solismammo.com and we will have one of... read more
I did ultrasound and mammogram and they cost around $2000!!! Beyond insurance, I need to pay $310 to Columbia medical center and $270 to solis! This is a trap.
Business response:
Dear Chen, We value your feedback and would like to help. If you would like to speak with someone in our billing department to discuss your bill, please send us your contact information to feedback@solismammo.com. We look forward to hearing from you, and we wish you the best.
Had a mammogram here several months back and they clearly seemed overbooked. Kind of like airlines do with flights, but worse. Ladies in the waiting room were talking about their appointment time, and they noticed they were all scheduled for the same exact time, all for a regular mammogram. There were hardly enough chairs. The nurses working there are all very friendly but it was obvious there is not enough of them. They even came and checked on everyone waiting multiple times, asking if anyone needed water or anything a... read more
Business response:
Thank you for your feedback. On that particular day, one of the mammography units was down, which unfortunately caused longer wait times. We greatly apologize for your inconvenience, and we hope you will continue to visit Solis in the future. All the best.
WOW! Is zero stars an option? My Ob-Gyn sent my initial order on 1/30, my appointment was 2/27. They called 2 days before to give me instructions (must have a VERY full bladder) and to tell me to bring my order. I informed her it was already sent over and she said "ok, I'm sure it's here, I'll pull it and attach it to your chart". I get there today with a VERYYYY full bladder, check in and am told they don't have the order and to call my doctor and have them re-fax it. I wait another 10 minutes and am called up and told th... read more
Business response:
Dear Ashley, thank you so much for letting us know about your experience. We would love the opportunity to speak with you about it in more detail. We hope you will consider sending us a private message with your contact information so we can reach out to you by phone. Thank you very much.
This place is a scammer artist, take my advise as well as others, do not go here. First they asking for insurance, then they told us, they will charge us for less if we self paid. Of course we failed on their trap. After we fully self pay. They secretly claim on our insurance as well (that why they ask for insurance information at first) for over $2000. How did we find out? Of course, insurance mail us a statement. So we give them a call, they said this was human mistake, and said i only own them $700+ more in cash. WHAT A J... read more
I had made an appointment with Solis for a Dexa scan. When I made the appoint I had offered the order number from the doctors referral but was told that it was not wanted or needed. Fast forward to the appointment date as I check in and to my surprise the first thing asked of me is the order number? I explained what I was told on the phone by one of their staff. The only commit was "she didn't put anything in" and I needed to call my doctor and have the order faxed over. Yes, I needed to so I did and after the second time I ... read more
Second very poor experience here. In both 2015 and this year I have had issues with completion of my mammogram. Today I arrived for my appointment only to be told that I would have to reschedule. I intentionally scheduled for a day I was off of work - terrible customer service.
Frequently asked questions about Solis Mammography, a department of Medical City Plano
How is Solis Mammography, a department of Medical City Plano rated?
Solis Mammography, a department of Medical City Plano has a 4 star rating with 578 reviews.
When is Solis Mammography, a department of Medical City Plano open?
Solis Mammography, a department of Medical City Plano is closed now. It will open on Monday at 7:00 a.m.