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Solis Mammography, a department of Medical City Plano
- Diagnostic Imaging
- Plano, TX
About this business
Location details
3801 W 15th St, Suite 150A, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
THIS IS BY FAR THE MOST NEGLIGENT CENTER I'VE EVER KNOWN. In 2017, my yearly mammogram was sent to Solis for interpretation. To start, the center could not find 20 years of past scans/films. Once the scans were located after many phone calls, I had the "all clear" from Doctor MINH NGUYEN. Fast forwarding to this August, my mammogram showed two growths. One that was DETECTED in 2017 which I WAS NOT TOLD ABOUT. Apparently, the good doctor believed I didn't need to know. The spot that was detected in 2017 had also grown by ... read more
Business response:
Thank you for sharing your feedback. Our single focus on breast health has made us the provider of choice for generations of women. Our signature Peace of Mind Mammogram is a promise of comfort, convenience, accuracy and compassion in the very personal act of getting a mammogram. We are very sorry that your experience at the Central Plano location did not meet your expectations. If you feel comfortable doing so, please contact us by emailing your name and contact information to Quality@solismammo.com so that we can communi... read more
Would give 0 if it was an option. This facility herds you around like cattle with very poor customer service. Front desk staff are rude, confrontational, incompetent and argumentative. I've used Solis for over 15 years and this is the worst medical experience I have ever had from a customer service and billing standpoint. I will never give money to this organization again, which is sad. Looks like Rene Oberle needs to step up and do an overhaul at this location, unless she is content with a 1.5 star rating. I wouldn't be hap... read more
Business response:
Hello Celia - we would like to have our center leadership follow up on your experience. Could you please send us an email with your full name and contact information to feedback@solismammo.com? Thank you.
I waited 3 months for a response to my exam. After several phone calls asking about results the office person states they are waiting for my previous results from NY. They said they had the wrong FAX number for 2 month! I called my previous office up and they faxed same day. Then I recieved a letter to come back in for second screening. Once again, they provided no follow up to me or my doctor.
I heard such great things about Solis so I scheduled my appointment for this last Saturday. I actually left injured. The tech, while openly pondering which of my breast was larger, tugged a little too hard and actually ripped the skin under my breast where it meets the body. I told her, I think you just ripped something and she responded with "sorry", performed the scan and confirmed my left breast was in fact a bit larger than the right while telling me her right breast is larger. As soon as she finished the last scan she s... read more
My appointment was for 2:30 and I arrived at 2:15. Sat in the waiting room until 2:45 when I asked when I would go back. They said they didn't know since I had not been registered yet. Ummm, what? This is not my first time here and they had my insurance information when I made the appointment. There are 4 people working the desk so they seem to be staffed. Now they are taking back patients that came in after me. I have been coming here for 10 years without issue. Not sure what's changed operationally to make them suddenly in... read more
You schedule an appointment at 9am and at 9:45 still sitting in the waiting room. Why even bother to setup an appointment? You guys are overbooked. People have jobs and bills to pay. Never again.
Business response:
Heather, we apologize for the wait time you experienced. We always work to keep patients moving and back to your day and sometimes we experience unexpected delays. We do hope you let us care for you again.
Waited over 1hr and 30 min. Asked the staff if the wait was going to be long, she said many technicians so not going to be much longer. I was the third person. When it was my near my turn, a technician came in calling a name that no one responded. I tried to confirm if it was my name. Told her I was needing to leave to pick up my son from school, she gave me a glaring look and told me to go then. How rude! No explanation or apologies for running late. No concerns for people. I made an appointment for 2:30, came 10 m... read more
Business response:
We do apologize for the longer wait time you experienced at our location. We always try to keep everyone on track and on their way. In addition, we very much do care for people and understand that time is valuable. We will be using this opportunity to re-train our staff to improve upon patient service.
This place has gone downhill like crazy! They were running an hour behind and didn't bother to let any of the patients know...like none of had anything better to do than sit around and wait for them to get it together. And I paid for this?? I should have looked at the a Yelp reviews before I scheduled an appointment. Ugh.
Business response:
We are sorry you feel that way. We do our best to keep everyone on schedule and on time as we understand the importance of keeping your day on track.
Awful. Over an hour wait time. Male doctor for my 15 year old as no female doctors in that day. Didn't offer the cd or paperwork to me in an already stressful situation. I call to obtain the cd and paperwork and asked why they didn't offer that to me? The lady said "well, did you ask for it?" Then, was told I didn't sign a hipaa form. Not....ooops it looks like we didn't give you one to sign. Guess I should have asked for that form in my sea of forms. My fault again. (Sarcasm). She said I couldn't obtain the cd bec... read more
Business response:
Dear Sharon, Our goal is to provide an exceptional experience to our patients and their families at every stage of their journey - from scheduling to the appointment. It sounds like your experience was less than exceptional, and we are sorry for that. If you are willing, we would like to speak with you further about your concerns so we can learn from what happened and ensure this does not happen again. If you can email us at feedback@solismammo.com with your contact information, our Center Director will give you a call. Tha... read more
Frequently asked questions about Solis Mammography, a department of Medical City Plano
How is Solis Mammography, a department of Medical City Plano rated?
Solis Mammography, a department of Medical City Plano has a 4 star rating with 550 reviews.
When is Solis Mammography, a department of Medical City Plano open?
Solis Mammography, a department of Medical City Plano is open now. It will close at 4:30 p.m.