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Solis Mammography, a department of Medical City Plano
- Diagnostic Imaging
- Plano, TX
About this business
Location details
3801 W 15th St, Suite 150A, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not use this location (on 15th St in Plano). You will have to pay $ extra. One payment is for the service and technology, then you will get a separate bill for the dr. (facility) which is aligned with Medical City Plano. On the day of my appointment, I paid $520, then a few weeks later, I got a bill for $800. I called the billing department and explained that I was not notified about the extra cost. They told me there was nothing they could do about it. Make sure you ask how much the TOTAL cost will be.
All they care about is money! My deductible met. They threatened to reschedule. I insisted they call my 2 surgeons and let them know they are canceling my surgery/ inpatient stay over$50 I don't owe. They changed their mind and completed the procedure. All about the $$$$ - they don't care about patients health.
All they care about is money! My deductible met. They threatened to reschedule. I insisted they call my 2 surgeons and let them know they are canceling my surgery/ inpatient stay over$50 I don't owe. They changed their mind and completed the procedure. All about the $$$$ - they don't care about patients health.
Tried to make an appt in Oct for Nov, told no openings until January. I chose MLK day because I am a teacher and that's a day off. 90 minutes before the appt, they call and try to change it to the next day. I explain that won't work. They fit me in to an after school appt and I get there and THEN they tell me they don't take my insurance anymore. Now I am months overdue on my mammo. They should have figured all this out in Oct. I realize everyone's understaffed due to covid (I work at a school, I know all about staffin... read more
Normally, I highly recommend Solis and have used them for years. The facilities in Plano on Parker are top notch and the staff is wonderful. I would give them full stars and recommend you go there. Sadly, I was on a tight schedule so took the nearest appointment time which was at Medical City. Well, I didn't realize that since it is attached to Medical City Hospital that I would be paying for their radiologist. My normal cost was more than tripled as I had additional hospital costs. So, skip this spot and go to any other o... read more
Mammogram February 9, no problems with scheduling, staff efficient and competent, good results. But, received a notice of collections this week, which necessitated much digging, research, logging into Medicare for EOB. Yes, outstanding balance was correct, never received statement (remember Snovid hit the week after, went a week without mail). So, how much more of an effort would it have taken to send a second statement, an email, a text or phone call before sending the bill to a collection agency? Poor customer service. ... read more
THIS IS BY FAR THE MOST NEGLIGENT CENTER I'VE EVER KNOWN. In 2017, my yearly mammogram was sent to Solis for interpretation. To start, the center could not find 20 years of past scans/films. Once the scans were located after many phone calls, I had the "all clear" from Doctor MINH NGUYEN. Fast forwarding to this August, my mammogram showed two growths. One that was DETECTED in 2017 which I WAS NOT TOLD ABOUT. Apparently, the good doctor believed I didn't need to know. The spot that was detected in 2017 had also grown by ... read more
Business response:
Thank you for sharing your feedback. Our single focus on breast health has made us the provider of choice for generations of women. Our signature Peace of Mind Mammogram is a promise of comfort, convenience, accuracy and compassion in the very personal act of getting a mammogram. We are very sorry that your experience at the Central Plano location did not meet your expectations. If you feel comfortable doing so, please contact us by emailing your name and contact information to Quality@solismammo.com so that we can communi... read more
Would give 0 if it was an option. This facility herds you around like cattle with very poor customer service. Front desk staff are rude, confrontational, incompetent and argumentative. I've used Solis for over 15 years and this is the worst medical experience I have ever had from a customer service and billing standpoint. I will never give money to this organization again, which is sad. Looks like Rene Oberle needs to step up and do an overhaul at this location, unless she is content with a 1.5 star rating. I wouldn't be hap... read more
Business response:
Hello Celia - we would like to have our center leadership follow up on your experience. Could you please send us an email with your full name and contact information to feedback@solismammo.com? Thank you.
I waited 3 months for a response to my exam. After several phone calls asking about results the office person states they are waiting for my previous results from NY. They said they had the wrong FAX number for 2 month! I called my previous office up and they faxed same day. Then I recieved a letter to come back in for second screening. Once again, they provided no follow up to me or my doctor.
Frequently asked questions about Solis Mammography, a department of Medical City Plano
How is Solis Mammography, a department of Medical City Plano rated?
Solis Mammography, a department of Medical City Plano has a 4 star rating with 635 reviews.
When is Solis Mammography, a department of Medical City Plano open?
Solis Mammography, a department of Medical City Plano is open now. It will close at 4:30 p.m.