Solis Mammography, a department of Medical City Plano

Debbie B. 

on Yelp

4 years ago

Normally, I highly recommend Solis and have used them for years. The facilities in Plano on Parker are top notch and the staff is wonderful. I would give them full stars and recommend you go there. Sadly, I was on a tight schedule so took the nearest appointment time which was at Medical City. Well, I didn't realize that since it is attached to Medical City Hospital that I would be paying for their radiologist. My normal cost was more than tripled as I had additional hospital costs. So, skip this spot and go to any other o... read more

Jo Ann P. 

on Yelp

4 years ago

Mammogram February 9, no problems with scheduling, staff efficient and competent, good results. But, received a notice of collections this week, which necessitated much digging, research, logging into Medicare for EOB. Yes, outstanding balance was correct, never received statement (remember Snovid hit the week after, went a week without mail). So, how much more of an effort would it have taken to send a second statement, an email, a text or phone call before sending the bill to a collection agency? Poor customer service. ... read more

Mitra F. 

on Yelp

5 years ago

THIS IS BY FAR THE MOST NEGLIGENT CENTER I'VE EVER KNOWN. In 2017, my yearly mammogram was sent to Solis for interpretation. To start, the center could not find 20 years of past scans/films. Once the scans were located after many phone calls, I had the "all clear" from Doctor MINH NGUYEN. Fast forwarding to this August, my mammogram showed two growths. One that was DETECTED in 2017 which I WAS NOT TOLD ABOUT. Apparently, the good doctor believed I didn't need to know. The spot that was detected in 2017 had also grown by ... read more

Celia N. 

on Yelp

5 years ago

Would give 0 if it was an option. This facility herds you around like cattle with very poor customer service. Front desk staff are rude, confrontational, incompetent and argumentative. I've used Solis for over 15 years and this is the worst medical experience I have ever had from a customer service and billing standpoint. I will never give money to this organization again, which is sad. Looks like Rene Oberle needs to step up and do an overhaul at this location, unless she is content with a 1.5 star rating. I wouldn't be hap... read more

Lisa S. 

on Yelp

5 years ago

I waited 3 months for a response to my exam. After several phone calls asking about results the office person states they are waiting for my previous results from NY. They said they had the wrong FAX number for 2 month! I called my previous office up and they faxed same day. Then I recieved a letter to come back in for second screening. Once again, they provided no follow up to me or my doctor. 

Janie W. 

on Yelp

6 years ago

I heard such great things about Solis so I scheduled my appointment for this last Saturday. I actually left injured. The tech, while openly pondering which of my breast was larger, tugged a little too hard and actually ripped the skin under my breast where it meets the body. I told her, I think you just ripped something and she responded with "sorry", performed the scan and confirmed my left breast was in fact a bit larger than the right while telling me her right breast is larger. As soon as she finished the last scan she s... read more

Jean B. 

on Yelp

6 years ago

My appointment was for 2:30 and I arrived at 2:15. Sat in the waiting room until 2:45 when I asked when I would go back. They said they didn't know since I had not been registered yet. Ummm, what? This is not my first time here and they had my insurance information when I made the appointment. There are 4 people working the desk so they seem to be staffed. Now they are taking back patients that came in after me. I have been coming here for 10 years without issue. Not sure what's changed operationally to make them suddenly in... read more

Heather R. 

on Yelp

6 years ago

You schedule an appointment at 9am and at 9:45 still sitting in the waiting room. Why even bother to setup an appointment? You guys are overbooked. People have jobs and bills to pay. Never again. 

Tammie V. 

on Yelp

6 years ago

Waited over 1hr and 30 min. Asked the staff if the wait was going to be long, she said many technicians so not going to be much longer. I was the third person. When it was my near my turn, a technician came in calling a name that no one responded. I tried to confirm if it was my name. Told her I was needing to leave to pick up my son from school, she gave me a glaring look and told me to go then. How rude! No explanation or apologies for running late. No concerns for people. I made an appointment for 2:30, came 10 m... read more