Solis Mammography, a department of Medical City Plano

Toni A. 

on Yelp

2 years ago

I have been coming to this location for a mammogram for about 20 years. They recently have Medical City of Plano doing their billing and everything is messed up. The problem is that Solis doesn't care and the young lady I just spoke to named Andrea was the icing on the cake. She proceeded to let me know that my window for filing a complaint had expired and thanked me when I said I wouldn't be returning. Wow! 

Grace C. 

on Yelp

2 years ago

My technician was Diane or Diana. Worst experience I have ever had at any health care facility. She pushed, shoved, manhandled me in the worst way possible. Many times I cried out " I'm in pain, I'm in pain" she ignored me completely and was extremely rude to me. At the end, I was sure I would be left with bruises on my breasts, I told her that I never had that much pain in the previous mammograms, she angrily and forcefully said "well I don't know what you want from me, but I barely compressed". I was left in shock and disb... read more

Katherine F. 

on Yelp

2 years ago

The people were nice. The technician was a little odd. I had a nice chat with the person at the front desk who took down all my insurance info. My insurance covers mammograms fully -- no payment is required, so I was surprised when I got a bill for 450 dollars two months after my mammogram. The bill said I didn't use insurance to pay, so I submitted my insurance info again. Five weeks later I received another bill -- about 150 dollars lower than the first one, but still not 0 dollars. And so I've spent another half hour on t... read more

Holly C. 

on Yelp

2 years ago

I asked upfront for them to call and pre-authorize my insurance to let me know how much my mammogram screening would be. I was told my insurance covered the entire thing. 2 weeks later I got a bill for $334.12. I would not have chosen to get my screening done there if I had been told correctly. Very disappointed in this place and will not be going back. 

Renee P. 

on Yelp

2 years ago

Beware! I called Solis to make an appointment for a needle biopsy and was told "needle biopsies are performed at the central location in Plano". Givi g me me no choice . I normally go to the Frisco location for bone density and mammograms. I was given my expected charges at sign in and biopsy was performed . Then when I received my bill , not only did I received the expected bill from Solis , I received a 2K additional bill from Medical City because they are considered "In house". This was never mentioned and I feel it is a ... read more

Annie P. 

on Yelp

3 years ago

If I could give a 0, I most certainly would. Although I was covered by "insurance" this was proven. Their verification dept was in error, they sent out the bill with incorrect place of service. After 7 calls when I received bills, (that should have never gone to the patient who had insurance) being assured I did not owe and would not receive another bill. Months later as usual received bill with THREAT they would send to COLLECTIONS! This is Unacceptable. Please do not go to this company for you mammogram or any other rea... read more

Nicole M. 

on Yelp

3 years ago

Solis does NOT care about your time nor if they keep you as a patient. Arrived 10 mins prior to appt. At my appt time, they brought me back to change and there were 5 other ladies waiting in locker room as well...........40 minutes later, I am still waiting, and am the ONLY one left in the dressing room, waiting.... Then they open the door and call someone's name that was still out in the lobby filling out their paperwork!! I told her then that I was leaving, do not bill my insurance and cancel my appt for next year. They di... read more

Shari V. 

on Yelp

3 years ago

Beware. They will ask for money upfront where really your insurance will be paying for that visit. I paid $506.80 for a redo of a mammogram that was a callback for me. They requested $506.80 when I left the building turns out my insurance fully paid to them and it took months for them to finally say oh yeah it's been credited back to your MasterCard, where really it did not. They keep your money and they will collect from insurance also. Horrible business practice. 

Ali O. 

on Yelp

3 years ago

If I could leave a negative five stars I would. What is the point of making an appointment time if you aren't even seen for an hour and a half after your arrival. They acted like it was normal and not apologetic at all. Some of us have jobs we had to leave to come do this because of the limited ability of booking, yet it's over booked anyway. Chose another location, hopefully you have a better and more professional experience.