Solis Mammography, a department of Medical City Plano

Jade T. 

on Yelp

a year ago

My doctor sent them an order for my mammography and they texted me to let me know. I tried to make an appointment online but I had a question about my insurance before I book my appointment so I tried to call them for couple hours but nobody answered my calls. They did not even set up the voicemail so I had no choice but to called them again and again but nobody pickup the phone. I gave up and looked for different places 

K T. 

on Yelp

a year ago

I received an estimate. It seemed very high so I called to see if this was in-network price. Their estimated wait time was 14 minutes. It took 30 minutes. Then the rep said she would have to call the Southlake location I was scheduled at to find that information. After waiting another 10 minutes, the rep said Southlake location wasn't answering, and she will try again. I asked if there was a direct number so I could discuss this directly with them instead of hearsay. She said all the numbers listed online all go to one call ... read more

K D. 

on Yelp

a year ago

two girls sit outside eating lunch and have to be reminded that sign says "24 hours" before even being acknowleded was like working w a 12-year old having them input my insurance received a $720 bill three times now saying they "can't find the insured" spent HOURS trying to get in touch w them and they claim they contacted insurance and "patient cannot be identified" they have NOT contacted my insurance DO NOT GO HERE HOW DARE THEY TAKE ADVANTAGE OF WOMEN'S LIFE-SAVING HEALTH CARE this is INSURANCE FRAUD 

L B. 

on Yelp

a year ago

Medical staff/assistants have all been great. My complaint is with the admin./logistics side. Virtually impossible to actually speak with a human unless you have lots of time to kill on hold. Only one central phone # to call, and every department at every location requires a transfer or for them to call & ask that entity to call you back. And hard to tell what office you are being transferred to if there is more than one transfer. For specialized procedures they are only done in a very few locations, none of which are c... read more

Hina I. 

on Yelp

a year ago

**Solis Mammography: A Cautionary Tale of Fraudulent Practices** If you value your time, money, and peace of mind, think twice before trusting Solis Mammography for your healthcare needs. My experience with them has been nothing short of a nightmare involving deceptive billing practices, insurance denial, and endless frustration. *My Story* I scheduled a 100% insurance-covered screening mammogram at their Plano location: 3801 W 15th St #150A, Plano, TX 75075. The paperwork clearly indicated it was a screening mammogram. A... read more

Elizabeth R. 

on Yelp

a year ago

If your parking lot is so torn up with construction that a person cannot get to your office with out walking around buildings for a half mile you might mention that to your customers in one of the 5 reminder texts and calls you send about the appointment. More importantly, if I call before my appointment to specifically make sure you take my military insurance and was told yes, then when I arrive at the appointment is not the best time to say, "yeah our main office tells people the wrong thing about insurance all the time, I... read more

julie o. 

on Yelp

a year ago

I hate this place... twice I've been here for a mammogram that my doctor ordered. First time I came here, I got my insurance verified, checked in, all gown up just to tell me they cannot do my mammogram cuz they need my recent one reviewed. I told them to call my doctor cuz it doesn't make sense why no one told me to bring anything. The lead technician refused to call the doctors office because she said it will be too late... now this was just at 2pm. So now, I'm on my second attempt to come to this place after I found out ... read more

Anon U. 

on Yelp

a year ago

Stay away from Solis Mammography Plano. My doctor gave a work order for a screening (covered benefit) and then a diagnostic if needed. I went to Solis and they said you can only have one done only so I said I would like to know why I feel an ache. So they picked diagnostic. Found out my doctor set up for screening first and to proceed for diagnostic later if needed. Well that's $800 out of pocket and not covered under benefit. Scam of a lifetime right here folks if I have ever experienced. 

S R. 

on Yelp

a year ago

very simple Been to solis twice. and have gone to other places too. Would never go back to Solis again - Solis in Plano on parker