Solis Mammography Plano at Willow Bend

Natalie H. 

on Yelp

3 years ago

It has taken me 5 years to write this review. The doctor at Willow Bend was so horrible to me during my mammogram. I kept asking questions of the staff so they brought in the doctor. The doctor came in mad at me for her having to talk to me. She told me to look at the screen and then said "see that, that is breast cancer. You will need chemo..." I was so shocked, but she did get me to quit asking questions. She wanted to schedule my biopsy and I told her should would never touch me again. NEVER should a doctor doing ... read more

S B. 

on Yelp

3 years ago

Getting a mammogram is one of the most nerve wracking events a woman goes through each year, and especially if she has a strong history of breast cancer in her immediate family. The staff are all polite and professional here. It's the wait time that kills me. They are ALWAYS behind as we all sit in a room with several other women in drapes that are immodest with the first wrong turn. The lockers were out of service somehow at my last visit too. There is nothing personal or welcoming about the experience here except for the m... read more

Tara B. 

on Yelp

4 years ago

This was my first mammogram- hearing good things about Solis-and getting a recommendation from my MD I just went with Solis. They called to schedule the appointment and took my insurance information and not one time did anyone tell me they are out of network with Aetna and I would be charged for what is supposed to be a free service. I know ultimately it is my responsibility to check insurance and I will make sure to do so next time! On top of the bill, the experience was humiliating. The staff were nice enough but not ov... read more

Wendie W. 

on Yelp

4 years ago

I had an awful visit at Solis mammography today. The person at the front desk, Darry Watson, was extremely rude and condescending. She spoke to me like I was a child and was cold and uncaring. After I said I wanted to file a complaint, she refused to give me her name. I then spoke to the office manager who was not helpful. It was a horrible experience. I am a doctor and I wouldn't want Darry treating my staff that easy. She found a way to make a scary experience worse. A sure fire way to make sure patients don't come back... read more

Shelley D. 

on Yelp

4 years ago

I went in for a diagnostic mammogram and a sonogram as this was requested from a new P.A. that I went to see due to having breast pain, sensitivity and aching. My Mother had breast cancer so it's important! The P.A reflected on my chart, there was a mass, breast pain, history etc. when I went into have the mammogram, the first she says is, what's going on here?? I'm like, you've got the chart. She proceeded to say, I need to know exactly because the radiologist will ask. She said,the doctors states there was a mass but you'... read more

Lisa S. 

on Yelp

5 years ago

No follow up from their radiologist or office after 3 months. If your doctor refers you here be sure to ask for an alternative or check with your insurance company and yelp to find a better establishment. 

Kazumi M. 

on Yelp

5 years ago

The worst experience. I experienced unfair treatment upon check in. I sent an email to let them know what happened along with a note from my doctor to ask them to perform mammogram. The only response I received from them was "your concern was forwarded to leadership and you will receive a call back". It's been a month. I haven't heard anything back from the leadership. Sending them "private message" didn't do anything. Below is the message that I sent. "There was an incident that I would like to bring to your attention. Th... read more

A.S. V. 

on Yelp

6 years ago

I had a 9:15 a.m. appointment this morning and arrived more than 15 minutes early, around 8:55 a.m. as instructed, to complete papework. At 9:20, I was given a tablet to fill out my information. When I asked how long it would take because we were now past the appointment time, I was told it might be another half hour after I completed the information on the tablet. When I remarked that they should tell patients in advance when they are running late, I was told they weren't running late. I pointed to my watch and said it ... read more

Brandi M. 

on Yelp

6 years ago

I'm abhorred I even have to write this. I wanted and came in for an ultrasound ordered by my HCP and felt shamed for declining the mammogram. I'm sorry some patients are educated about their health but this is MY CHOICE. After the kind tech was finished, she asked why I didn't want the mammogram yet I preferred to just ask for the ultrasound only at this time. She went and got the radiologist, a Dr. Miles, who immediately felt my 3cm lump and said, "oh, this is not normal! This lump is hard!" This is terrifying and horrible ... read more