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Solis Mammography Plano at Willow Bend
- Diagnostic Imaging
- Plano, TX
About this business
Location details
5920 West Parker Road, Ste 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 4:30 p.m. | |
| Tue | 6:00 a.m. to 4:30 p.m. | |
| Wed | 6:00 a.m. to 4:30 p.m. | |
| Thu | 6:00 a.m. to 4:30 p.m. | |
| Fri | 6:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you think that you are getting a free women's mammogram using with your insurance- think again. Even though my insurance says it should be a free screening , not at the outrageous prices that Solis/Medical City charge. I received a bill for the mammogram ($751) and the reading ($251). My insurance felt those prices were more than customary, and so do I. $1002.00 for a yearly mammogram!!!! My insurance gave me a discount but this mammogram still will cost nearly $400. Watch out, what you are told about cost IS NOT w... read more
Business response:
Dear Leslie, Thank you for letting us know about your recent experience and concerns with the billing process. We welcome the opportunity to speak with you about your specific situation to see if we can help. If you're willing, please send us your contact information to feedback@solismammo.com and we will have one of our patient account experts call you directly. We wish you the best.
Scheduled for the wrong test. Took numerous calls to get through to a manager and over a week for the Radiologist to call to discuss the issue. Asked for my disc to be forwarded to Dr in Florida. After being told 2x it was sent and a request from the imaging center as well, it still wasnt received. Customer care were doing their best it seemed but if I did have a major issue their lack of proper response could have meant the difference between life and death. I would NOT recommend them.
Business response:
Dear Sheila, Thank you so much for sharing your feedback, and we are sorry for the inconvenience this has caused you. The Director of our office would like to reach out to you to learn more and apologize personally. If you are willing, please send us your contact information to feedback@solismammo.com and she will reach out to you as soon as possible. We look forward to hearing from you, and we wish you the best.
A few months ago I felt lumps in my left breast and my primary physician recommended me to solis for a breast sonogram. I got my estimate--around $150 after insurance. Totally fine with me, my grandmother passed because she waited too long to get her lumps checked out. I'm broke but can shell out a bit of money to make sure I'm healthy. I go in, get the ultrasound. I told the tech that I only had lumps in my left breast but she told me she wanted to check the right first to see what felt normal for me. She gave me the news... read more
Business response:
Dear Alyse, We are very sorry that you feel we you were taken advantage of. We truly did not mean to make you feel this way. Our technologists are trained to give the best care possible and try very hard to help our patients get answers in any way possible. But, we understand that you did not expect this bill, and we would like to help. We are looking into your account and will contact you to see how we can help. If you would like to be in touch with us in the meantime, please send us an email to feedback@solismammo.com and ... read more
I have gone to the Solis on 15th for years with no issue. At this location the ladies in the front were nice, BUT the office manager was very rude. Perhaps she needs to be reminded where her pay check comes from. Also, if you are running behind, a call needs to be made so the person can decide if they want to reschedule. Very rude to keep the customer waiting.
Business response:
Dear Catherine, We are sorry to hear that you did not have the best experience at your most recent appointment, and we appreciate you letting us know. All of our team members are trained to treat all patients with compassion and respect, and we apologize if that was not the case this time. We are also sorry that you had to wait longer than normal for your appointment. The Center Director will speak with her team about what happened to ensure it does not happen again. If you are willing, please send us your contact informati... read more
This is a review of the west plano office for the first mammogram I have ever had. Everything was smooth initially. The front desk staff was very courteous. The staff taking my medical history was super nice. My test was uncomfortable but that's just the way it is according to what I have heard from other women I know. My concern is that while waiting for my test results there were other three ladies waiting in the same waiting room. The doctor called me to give me my results and stops right outside of the waiting room on ... read more
Business response:
Dear Erica, We definitely understand your concern and are very sorry that you feel as though your privacy was not taken seriously. This is a very important matter to us, and we will make sure that the Director of the Plano location speaks with the staff regarding when and where to give patients test results. If you have not already spoken with the Center Director, she would be happy to speak with you to learn more and let you know how she will be improving the process. If you are willing, please send us your name and contac... read more
This review is for Solis, 5920 Parker Rd, Plano. I will preface this review with the fact that I am former mammograhper. With many 7 years of experience in mammography. I am registered ARRT, currently working in a different area of the field. Yesterday, I arrived at the SOLIS office at 1:30 for a 1:45 appointment. Paperwork was very easy, standard HIPAA, and a brief medical history. Within a few minutes I was escorted to a second waiting area, given a gown to change into. In the secondary waiting area is a dressing ... read more
Business response:
We are very sorry that you had to wait so long at your appointment, and we wanted to let you know that we have taken your feedback and addressed this issue with the center staff to ensure that this does not happen in the future. The Director of the Plano center will be reaching out to you to apologize personally. We appreciate you taking the time to give your feedback and plan to improve our processes going forward.
I have gone to Solis for many years and always found it to be an easy non threatening experience. Now that Medical City has taken over not so much. I went for diagnostic follow ups, they took 1 picture of 1 breast, decided all was fine and I needed the follow up because the view before that was not a good picture and probably "skin was folded over". I never saw a doctor, never spoke with a doctor and it costs me $500.00, 300 in hospital fees and $200 for a doctor I never saw or even got a written result from. Do not go to S... read more
This place is very unorganized. My appt was at 2:15. Still waiting in the room with a bunch of other ladies. Such a waste of time! Wi
I was having unusual pain in my breast so I made an appointment and was told that I needed a sonogram so I made my appointment. My appointment was at the West Park location in Plano, Texas. On the day of my appointment I asked the clerk at the front desk how much my portion would be and she said she didn't know but that they would bill my health insurance carrier. I advised her that I didn't not want to be stuck with a huge bill and all she could tell me was that it wouldn't be much money. I get called to the back and t... read more
Frequently asked questions about Solis Mammography Plano at Willow Bend
How is Solis Mammography Plano at Willow Bend rated?
Solis Mammography Plano at Willow Bend has a 4.3 star rating with 756 reviews.
When is Solis Mammography Plano at Willow Bend open?
Solis Mammography Plano at Willow Bend is closed now. It will open on Monday at 6:00 a.m.