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Solis Mammography Plano at Willow Bend
- Diagnostic Imaging
- Plano, TX
About this business
Location details
5920 West Parker Road, Ste 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 4:30 p.m. | |
| Tue | 6:00 a.m. to 4:30 p.m. | |
| Wed | 6:00 a.m. to 4:30 p.m. | |
| Thu | 6:00 a.m. to 4:30 p.m. | |
| Fri | 6:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No follow up from their radiologist or office after 3 months. If your doctor refers you here be sure to ask for an alternative or check with your insurance company and yelp to find a better establishment.
The worst experience. I experienced unfair treatment upon check in. I sent an email to let them know what happened along with a note from my doctor to ask them to perform mammogram. The only response I received from them was "your concern was forwarded to leadership and you will receive a call back". It's been a month. I haven't heard anything back from the leadership. Sending them "private message" didn't do anything. Below is the message that I sent. "There was an incident that I would like to bring to your attention. Th... read more
I had a 9:15 a.m. appointment this morning and arrived more than 15 minutes early, around 8:55 a.m. as instructed, to complete papework. At 9:20, I was given a tablet to fill out my information. When I asked how long it would take because we were now past the appointment time, I was told it might be another half hour after I completed the information on the tablet. When I remarked that they should tell patients in advance when they are running late, I was told they weren't running late. I pointed to my watch and said it ... read more
Business response:
Good afternoon, We are very sorry that your experience was not timely. We are wanting to reach you and are not able to decifer your name from this review (A.S.V.) . If you would please send us your contact information to feedback@solismammo.com, as we would like to reach out to you for further information. Thank you so much.
I'm abhorred I even have to write this. I wanted and came in for an ultrasound ordered by my HCP and felt shamed for declining the mammogram. I'm sorry some patients are educated about their health but this is MY CHOICE. After the kind tech was finished, she asked why I didn't want the mammogram yet I preferred to just ask for the ultrasound only at this time. She went and got the radiologist, a Dr. Miles, who immediately felt my 3cm lump and said, "oh, this is not normal! This lump is hard!" This is terrifying and horrible ... read more
If you think that you are getting a free women's mammogram using with your insurance- think again. Even though my insurance says it should be a free screening , not at the outrageous prices that Solis/Medical City charge. I received a bill for the mammogram ($751) and the reading ($251). My insurance felt those prices were more than customary, and so do I. $1002.00 for a yearly mammogram!!!! My insurance gave me a discount but this mammogram still will cost nearly $400. Watch out, what you are told about cost IS NOT w... read more
Business response:
Dear Leslie, Thank you for letting us know about your recent experience and concerns with the billing process. We welcome the opportunity to speak with you about your specific situation to see if we can help. If you're willing, please send us your contact information to feedback@solismammo.com and we will have one of our patient account experts call you directly. We wish you the best.
Scheduled for the wrong test. Took numerous calls to get through to a manager and over a week for the Radiologist to call to discuss the issue. Asked for my disc to be forwarded to Dr in Florida. After being told 2x it was sent and a request from the imaging center as well, it still wasnt received. Customer care were doing their best it seemed but if I did have a major issue their lack of proper response could have meant the difference between life and death. I would NOT recommend them.
Business response:
Dear Sheila, Thank you so much for sharing your feedback, and we are sorry for the inconvenience this has caused you. The Director of our office would like to reach out to you to learn more and apologize personally. If you are willing, please send us your contact information to feedback@solismammo.com and she will reach out to you as soon as possible. We look forward to hearing from you, and we wish you the best.
A few months ago I felt lumps in my left breast and my primary physician recommended me to solis for a breast sonogram. I got my estimate--around $150 after insurance. Totally fine with me, my grandmother passed because she waited too long to get her lumps checked out. I'm broke but can shell out a bit of money to make sure I'm healthy. I go in, get the ultrasound. I told the tech that I only had lumps in my left breast but she told me she wanted to check the right first to see what felt normal for me. She gave me the news... read more
Business response:
Dear Alyse, We are very sorry that you feel we you were taken advantage of. We truly did not mean to make you feel this way. Our technologists are trained to give the best care possible and try very hard to help our patients get answers in any way possible. But, we understand that you did not expect this bill, and we would like to help. We are looking into your account and will contact you to see how we can help. If you would like to be in touch with us in the meantime, please send us an email to feedback@solismammo.com and ... read more
I have gone to the Solis on 15th for years with no issue. At this location the ladies in the front were nice, BUT the office manager was very rude. Perhaps she needs to be reminded where her pay check comes from. Also, if you are running behind, a call needs to be made so the person can decide if they want to reschedule. Very rude to keep the customer waiting.
Business response:
Dear Catherine, We are sorry to hear that you did not have the best experience at your most recent appointment, and we appreciate you letting us know. All of our team members are trained to treat all patients with compassion and respect, and we apologize if that was not the case this time. We are also sorry that you had to wait longer than normal for your appointment. The Center Director will speak with her team about what happened to ensure it does not happen again. If you are willing, please send us your contact informati... read more
This is a review of the west plano office for the first mammogram I have ever had. Everything was smooth initially. The front desk staff was very courteous. The staff taking my medical history was super nice. My test was uncomfortable but that's just the way it is according to what I have heard from other women I know. My concern is that while waiting for my test results there were other three ladies waiting in the same waiting room. The doctor called me to give me my results and stops right outside of the waiting room on ... read more
Business response:
Dear Erica, We definitely understand your concern and are very sorry that you feel as though your privacy was not taken seriously. This is a very important matter to us, and we will make sure that the Director of the Plano location speaks with the staff regarding when and where to give patients test results. If you have not already spoken with the Center Director, she would be happy to speak with you to learn more and let you know how she will be improving the process. If you are willing, please send us your name and contac... read more
Frequently asked questions about Solis Mammography Plano at Willow Bend
How is Solis Mammography Plano at Willow Bend rated?
Solis Mammography Plano at Willow Bend has a 4.3 star rating with 789 reviews.
When is Solis Mammography Plano at Willow Bend open?
Solis Mammography Plano at Willow Bend is closed now. It will open tomorrow at 6:00 a.m.