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Solis Mammography Plano at Willow Bend
- Diagnostic Imaging
- Plano, TX
About this business
Location details
5920 West Parker Road, Ste 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 4:30 p.m. | |
| Tue | 6:00 a.m. to 4:30 p.m. | |
| Wed | 6:00 a.m. to 4:30 p.m. | |
| Thu | 6:00 a.m. to 4:30 p.m. | |
| Fri | 6:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have never had an issue with this location until this particular appointment, 7/8/24. I checked in as usual and filled out the "has anything changed since last year" questionnaire on their Ipad. On this questionnaire, there is a question that asks if you are experiencing any pain or discomfort in any or both breasts. I answered yes. I had (and still have as I write this) a burning sensation in my right breast. Anyway, I get called by a member of the front office staff to head to the 2nd step of the process which is; of cou... read more
Only schedule here if you have 2 1/2 to 3 hours to spare after your scheduled time. This place will take forever.
1. Way too many reminder. I am talking about multi emails, multi texts, plus a automated phone call that I couldn't communicate with a living being. 2. Long wait.Their system repeated requires the patient to arrive 15 minute. I did and the wait was 25 minutes. What a lousy system!!!! 3. Cold staff.
I was scheduled for a mammogram & bone density scan and was instructed to arrive 20 minutes early. I undressed from the waist up and sat and waited and waited, watching person after person come in and go in before me. I got called back for a bone density scan at 2:00. Only to be surprised to learn that if I had buttons or zippers on my pants, I'd have to unbutton & unzip my pants. After doing so, my pants were then requested to be pulled down to a point where I was very exposed & uncomfortable. After one scan, the atten... read more
I would not recommend this location if you're looking to make an appointment at Solis. Other locations are much better in my experience. The front desk at this location has poor customer service skills, and I had to wait close to an hour from when I checked in.
I hope the care provided is better than their billing. The Plano, TX Office demanded that I pay for my diagnostic mammogram in full, even though they have my insurance information. My insurance pays 100% with zero deductible. Then they billed my insurance... FOUR times, so far. They have been paid by my insurance, but they continue to send bills to my insurance, trying to get more money. And I can't get them to refund the $600+ that I was charged in error. Solis has been paid TWICE for a single service. This has been a ... read more
Been dealing with an issue since October last year. Dr wrote order for my yearly mammogram. I go get it, his name is on the invoice as referring doctor. They keep billing me saying, I wasn't referred. I'm like WHAT!! So I decided to get a mammogram myself and somehow my DR's name magically appears as referring doctor. So they find out, he did refer me, now they're asking for an authorization code that no one has any idea what they are talking about not even the doctor. So the doctors office calls them and they say oh, everyt... read more
Waited an hour past my appointment time. They told me they couldn't do a diagnostic exam without images AFTER I was undressed and ready to go (after the hour past my appointment) A heads up prior to my appointment- something like- " we don't have your actual physical hard copy slides" would have been so helpful! My first diagnostic mammogram ever. I HAD NO IDEA my Dr. hadn't sent what I needed. My Dr said they sent over all the info they had. Solis said I could only get the hard copy Original slides from the original radiolo... read more
Everything goes well till you get a cancer diagnostic and you need your records in a rush to be treated by an oncologist/surgeon. First you need to get a sale pitch of nurse service vis a phone call (apparently it is the protocol) even if you don't need it and then they don't have a way to expedite your records. All you hear is that a standard 3 days is required. The office personnel are simply rude and they won't help you in any way. They say they will call you when ready ! Again all is fine if you don't have cancer but ... read more
Frequently asked questions about Solis Mammography Plano at Willow Bend
How is Solis Mammography Plano at Willow Bend rated?
Solis Mammography Plano at Willow Bend has a 4.3 star rating with 756 reviews.
When is Solis Mammography Plano at Willow Bend open?
Solis Mammography Plano at Willow Bend is closed now. It will open on Monday at 6:00 a.m.