Solis Mammography Plano at Willow Bend

J M. 

on Yelp

4 months ago

Problem with billing! Solis turned my balance over to collections after mailing me ONE invoice. I'm now on my 4th call to them to get resolved. I'm asking for collections to be removed and for Solis to resend copy of original invoice so I can get Solis paid. Beware if you have any billing issues with them - even if not your fault or responsibility(!) they are VERY difficult to resolve. 

Lisa W. 

on Yelp

9 months ago

If you are only wanting an ultrasound (instead of a mammogram), then THIS IS NOT THE PLACE. I was told they would do both, but If I elected to not get a mammogram, then they would not be able to see me even though my referring physician submitted a work order for an ultrasound. 

J. H. 

on Yelp

11 months ago

They don't answer the phone. No matter what option you select, no one ever answers. My PA scheduled a bone density test. The doctor said I don't need it. They called Solis and cancelled the appointment. I called and cancelled the appointment. THEY KEEP CALLING ME EVERY SINGLE WEEK!!!!! I HAVE SENT EMAILS. I HAVE CALLED, BUT THEY DON'T ANSWER THE PHONE!!! STOP STALKING ME SOLASS!!! 

Sharon I. 

on Yelp

a year ago

I used this facility for my yearly mammogram, and yikes. The registration clerk cannot seem to spell even after providing them with your driver's license. My name is misspelled, and my address is incorrect after asking the receptionist to fix the incorrect entries. In addition, I provided them with my insurance card and uploaded the information during check-in, but it still was not attached to my account. So, guess who received a bill for $700 plus dollars? So, guess who has been on hold for billing over 40 minutes waiting o... read more

Erica C. 

on Yelp

a year ago

Imaging staff is rude. The female radiologist is unprofessional and lacks bedside manner! 

Bridg W. 

on Yelp

a year ago

What ever you do , DO NOT go to this facility. DO to a facility that is not on hospital grounds lie the one on Parker in West Plano. I know lot about medicare billing and these people really screwed up my billing. I did not know that I will get a bill from Medical city Pano even though no where in their paper wok says this to be the case. I never got a statement from them and one day medical city Plano calls me and says I have a 600 dollars bill for bone density scan (Really?). They said that they had billed medicare but t... read more

ReMarie A. 

on Yelp

2 years ago

I have never had an issue with this location until this particular appointment, 7/8/24. I checked in as usual and filled out the "has anything changed since last year" questionnaire on their Ipad. On this questionnaire, there is a question that asks if you are experiencing any pain or discomfort in any or both breasts. I answered yes. I had (and still have as I write this) a burning sensation in my right breast. Anyway, I get called by a member of the front office staff to head to the 2nd step of the process which is; of cou... read more

Alexandra G. 

on Yelp

2 years ago

Only schedule here if you have 2 1/2 to 3 hours to spare after your scheduled time. This place will take forever. 

Christina L. 

on Yelp

2 years ago

1. Way too many reminder. I am talking about multi emails, multi texts, plus a automated phone call that I couldn't communicate with a living being. 2. Long wait.Their system repeated requires the patient to arrive 15 minute. I did and the wait was 25 minutes. What a lousy system!!!! 3. Cold staff.