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South Temecula Veterinary Hospital
- Temecula, CA
About this business
Location details
32844 Wolf Store Road, Temecula, CA, 92592, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I never write reviews, but I had to write one after my visit on the 6th of July. I brought in my bunny because she was not eating and had been acting strange. She would sit in one spot for long periods of time unmoving, and despite usually being frightened easily by others, she would stay unmoving when people came around. Her behavior combined with her lack of litter box usage, lethargic breathing, and refusing to eat made me bring her in. I heard good things from this place and could take walk-ins. I brought her in and the ... read more
Business response:
Thank you for taking the time to share your experience. We are truly heartbroken for the loss of your sweet bunny, and we extend our sincerest condolences. Losing a beloved pet is incredibly painful, and we are so sorry for the grief you are experiencing. When you arrived on July 9, we made every effort to have your rabbit evaluated as quickly as possible and accepted her as a same-day urgent appointment because we understood the seriousness of the symptoms you described after she had been ill for two days. During her initi... read more
3 Strikes your out! SCAM SCAM SCAM I first brought my pup to this vet November of last year. We just moved to the area and my pup was experiencing a bad ear infection. They charged me more than $1,200 to clean and run tests. During the cleaning the vet was informing me of medication that would help with my pup's seasonal allergies which was around $500 a month. I am not exaggerating at all. They pushed it until I told them that my wife was gonna give birth any day now & I didn't want to commit it so soon. Two weeks late... read more
Business response:
We're sorry to hear that this was your perception of your experience, as it certainly was not our intention. At this time, we have been unable to locate your account based on the information available in your review, so unfortunately we cannot investigate the specifics of your visit or the recommendations that were made. What we can say is that an ear cleaning and medications alone would not typically total the amount you referenced, which suggests there may have been additional diagnostics, treatments, or recommendations i... read more
The only reason I'm giving an extra star is because Dr. Abrahams was great. He was very knowledgeable and sympathetic when it came to my sick bearded dragon. However, the front desk is awful. Trying to get them to do anything is like pulling teeth. Charging the wrong card on file after I SPECIFICALLY told them not to and the girl was adamant that it wouldn't happen. I asked multiple times for copies of my bearded dragons ultrasound images and it seemed like it was an inconvenience because they'd have to send a medical releas... read more
Worst Vet extremely overpriced, rude employees that immediately put you on hold for long periods of time when you call in and they just say is this an emergency if not please hold. They also wasted so much of my time after cancelling a tick medicine 3 consecutive times. I have spent over an hour just trying to get a simple refill on this medication. Run don't walk away fron this horrible business. Incredibly poor service!
Business response:
Robert, Again, I’m truly sorry to hear about your dissatisfaction with our services. For your convenience, I have gone ahead and sent you your pet’s records and have deactivated your account. Hi Rober, as mentioned in your previous review, we sincerely apologize for the confusion regarding the Bravecto refills. The creation of a second account on your end caused significant issues with our online pharmacy, and we understand how frustrating that situation must have been. We fully recognize the inconvenience this caused and ... read more
You say you called me but I have all my calls for the last couple of weeks and you did not. I gave you my personal cell when I called to speak with the office manager who asked me to call by 12:30 p as she had an afternoon appointment.When I called you were already gone and I left my info for a return call which never happened. So not only did you almost kill my dog Kia, you also lied about trying to call me back. Never ever take you dog to these folks. They don't know what they are doing and will lie to cover their tracks.
Business response:
James, at South Temecula Veterinary Hospital we aim to provide exceptional care for both pet and pet owners, and we are saddened that your experience was not consistent with this goal. Please know that we have made multiple attempts to reach you via phone and have left several voice messages in an effort to discuss the situation. We take your feedback seriously and will be sharing your comments internally. Your experience is important to us, and we would like to discuss your concerns in further detail, so please give us a ca... read more
Trying to over charge asking for extra tests. Upselling really ridiculous. This is the second vet in Temecula sinceI moved that wants to do this.
Business response:
We're disappointed to hear about your experience at South Temecula Veterinary Hospital. We strive to provide transparent and fair pricing for our services. Please contact us at (951) 302-7595 to discuss your concerns further. We truly hope you found a vet that fits your financial needs.
Amazingly rude and immature response to my request for consideration on a @$8,000 bill for the care of my wonderful dog. Took him in and was charged over $1,000 for first visit and meds. Meds did not work, so took him in for evaluation and was charged over $1,400 for meeting with doctor and decision on a growth removal surgery. Surgery was successful but he was sent home prematurely and almost bled out from improper closure of the wound. Took him back, required more surgery and more meds and was quoted $4,995 for the proces... read more
Business response:
Sorry for any inconvenience you experienced during your visit to South Temecula Veterinary Hospital. Chloe is one of our most experienced vet assistants with great communication skills. I am sorry to hear there was miscommunication. I assure you WE as a team try our best to provide excellent medical care while partnering with pet parents. After reviewing your charges and record your statement doesn't align with the fees I have on file. If you would like to review the charges with us please call us at (951)302-7595. Due to yo... read more
I brought my dog in that had breathing problems. They ran some tests, gave her some meds, sent her home, and charged me over $1,000.00 for the visit. She died that night. I can't recommend this place.
Business response:
We are saddened to hear about the loss of your dog. I see two reviews were posted and I am unable to find your account in our records. Please contact us at (951) 302-7595
They won't let you use care credit over the phone even though you're an established client and have used care credit in the past where they can easily reference the billing/card info... Makes no sense. It was actually their fault too since I could have made the deposit for the abdominal ultrasound in person yesterday but they were having issues and didn't take the deposit.
Frequently asked questions about South Temecula Veterinary Hospital
How is South Temecula Veterinary Hospital rated?
South Temecula Veterinary Hospital has a 4.3 star rating with 1,110 reviews.
When is South Temecula Veterinary Hospital open?
South Temecula Veterinary Hospital is open now. It will close at 8:00 p.m.