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South Temecula Veterinary Hospital

4.3
  • Temecula, CA

About this business

Location details

32844 Wolf Store Road, Temecula, CA, 92592, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
Sun8:00 a.m. to 4:00 p.m.
4.31,027 reviews
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Robert B.'s profile image
Robert B. 
rating
a year ago

Worst Vet extremely overpriced, rude employees that immediately put you on hold for long periods of time when you call in and they just say is this an emergency if not please hold. They also wasted so much of my time after cancelling a tick medicine 3 consecutive times. I have spent over an hour just trying to get a simple refill on this medication. Run don't walk away fron this horrible business. Incredibly poor service! 

Business response:

Robert, Again, I’m truly sorry to hear about your dissatisfaction with our services. For your convenience, I have gone ahead and sent you your pet’s records and have deactivated your account. Hi Rober, as mentioned in your previous review, we sincerely apologize for the confusion regarding the Bravecto refills. The creation of a second account on your end caused significant issues with our online pharmacy, and we understand how frustrating that situation must have been. We fully recognize the inconvenience this caused and ... read more

James R.'s profile image
James R. 
rating
a year ago

You say you called me but I have all my calls for the last couple of weeks and you did not. I gave you my personal cell when I called to speak with the office manager who asked me to call by 12:30 p as she had an afternoon appointment.When I called you were already gone and I left my info for a return call which never happened. So not only did you almost kill my dog Kia, you also lied about trying to call me back. Never ever take you dog to these folks. They don't know what they are doing and will lie to cover their tracks. 

Business response:

James, at South Temecula Veterinary Hospital we aim to provide exceptional care for both pet and pet owners, and we are saddened that your experience was not consistent with this goal. Please know that we have made multiple attempts to reach you via phone and have left several voice messages in an effort to discuss the situation. We take your feedback seriously and will be sharing your comments internally. Your experience is important to us, and we would like to discuss your concerns in further detail, so please give us a ca... read more

Amy B.'s profile image
Amy B. 
rating
a year ago

Trying to over charge asking for extra tests. Upselling really ridiculous. This is the second vet in Temecula sinceI moved that wants to do this. 

Business response:

We're disappointed to hear about your experience at South Temecula Veterinary Hospital. We strive to provide transparent and fair pricing for our services. Please contact us at (951) 302-7595 to discuss your concerns further. We truly hope you found a vet that fits your financial needs. 

Toby S.'s profile image
Toby S. 
rating
a year ago

Amazingly rude and immature response to my request for consideration on a @$8,000 bill for the care of my wonderful dog. Took him in and was charged over $1,000 for first visit and meds. Meds did not work, so took him in for evaluation and was charged over $1,400 for meeting with doctor and decision on a growth removal surgery. Surgery was successful but he was sent home prematurely and almost bled out from improper closure of the wound. Took him back, required more surgery and more meds and was quoted $4,995 for the proces... read more

Business response:

Sorry for any inconvenience you experienced during your visit to South Temecula Veterinary Hospital. Chloe is one of our most experienced vet assistants with great communication skills. I am sorry to hear there was miscommunication. I assure you WE as a team try our best to provide excellent medical care while partnering with pet parents. After reviewing your charges and record your statement doesn't align with the fees I have on file. If you would like to review the charges with us please call us at (951)302-7595. Due to yo... read more

Tony H.'s profile image
Tony H. 
rating
a year ago

I brought my dog in that had breathing problems. They ran some tests, gave her some meds, sent her home, and charged me over $1,000.00 for the visit. She died that night. I can't recommend this place. 

Business response:

We are saddened to hear about the loss of your dog. I see two reviews were posted and I am unable to find your account in our records. Please contact us at (951) 302-7595 

Phuong T.'s profile image
Phuong T. 
rating
a year ago

They won't let you use care credit over the phone even though you're an established client and have used care credit in the past where they can easily reference the billing/card info... Makes no sense. It was actually their fault too since I could have made the deposit for the abdominal ultrasound in person yesterday but they were having issues and didn't take the deposit. 

Denise W.'s profile image
Denise W. 
rating
a year ago

Last Saturday I had to rush our flemish giant bunny to South Temecula Veterinary Hospital, because her belly was swollen and she was weak. When I got there I handed her over to one of the nurses. I was crying. They put me into a room and the nurse started asking me question about what happened. I told her that she had eaten some carpet. And she I didn't any poop sense the day before. I also let them know that we didn't have alot of money. I could make payment please help her. The doctor came in and he was concerned about Ott... read more

Virginia P.'s profile image
Virginia P. 
rating
a year ago

Unfortunately after 9 years and 6 dogs taken there, the management has changed and has a different attitude towards their clients 

Business response:

Hi Virginia! I can't believe it's only been 4 years, feels like you and the pups have always been a part of our family! Thank you for the kind review - please give all of the pups love from us! <3 

Sara F.'s profile image
Sara F. 
rating
2 years ago

all the nurses and staff are wonderful, but the doctor is so grumpy and rude. very passive aggressive if you don't accept all recommended treatments, and creates a very hostile environment. I am so disappointed and will not be back. 

Frequently asked questions about South Temecula Veterinary Hospital

How is South Temecula Veterinary Hospital rated?

South Temecula Veterinary Hospital has a 4.3 star rating with 1,027 reviews. 

When is South Temecula Veterinary Hospital open?

South Temecula Veterinary Hospital is open now. It will close at 8:00 p.m.