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South Temecula Veterinary Hospital
- Temecula, CA
About this business
Location details
32844 Wolf Store Road, Temecula, CA, 92592, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Arrogant and rude staff , i had spoke to someone to talk about rescheduling for my pet, and this person just boiled my nerves, just canceled its unaccepatable how ypu spoke to your customer like that.,
Business response:
Lynneville, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. When you called in, we were attempting to ensure your pet was seen in a timely manner due to the concerns you have about your pet's condition. Our intention was never to upset you but to get your pet seen as soon as possible. We hope your pet received the care that was needed and is doing well.
I was so disappointed with this place. My regular vet had no availability, and my 16 year old cat hadn't eaten in several days and appeared to be suffering. I know my cat well, and felt that it would be kinder to let her go, than to let her continue to suffer. It was a heartbreaking decision. i wanted to have someone come to my home and have her euthanized where she felt safe. She was terrified of going to the vet. however the $500+ cost was not within my reach. i managed to get an appointment here and was told there would... read more
Business response:
Shebabz, please accept our condolences on the loss of your beloved pet. During the initial visit, our staff asked if you were leaning toward euthanasia or if you wanted to see if anything could be done to improve her quality of life, and you indicated interest in improving her quality of life. As we discussed during our conversations, the additional diagnostics and treatments we recommended were optional, explained to you, and approved by you before they were performed. We understand how heartbreaking it is to do so much, sp... read more
Very expensive! Won't fax in meds for my dog, I have to go pick up prescription then get it filled at Costco or 1800PETMEDS. They want you to use their pharmacy which is much more expensive. Also, wants me to bring my dog in every 6 months for them to tell me basically what they told me 6 months prior so that they get ANOTHER office visit charge or they will NOT write the prescription!!!! SCAM! Beware when bringing your pet in, and be prepared to bring your wallet and many more office "check up's"! I don't even see my... read more
Business response:
Rosalie, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We respect your right to purchase medications wherever you prefer, which is why we provide written prescriptions to our clients. Pets with chronic medical conditions are required to have an examination every 6 months so we can ensure their condition is stable and does not require additional intervention or changes in medication. In your pet’s case, we approved a one-month supply of medi... read more
Well after three poor experiences here we've finally decided to take our dog to a different vet that cares. I feel like I'm dealing with salesmen that just want to tack on every medicine, supplement and prescription food, flee and tick treatment, etc as possible. They've run late with me on several occasions and then this last appointment they tell me the doctor is running 10 minutes behind which I tell them I'm running 15 minutes behind so that's ok and then they say since I'm over ten minutes late they are cancelling my ap... read more
Business response:
Hannah, we are sorry to hear we did not meet your expectations. We believe in partnering with pet owners to provide the highest standard of care possible, so we do discuss medication, supplements, prescription diets, flea and tick preventions, and any other products and services we can offer you to ensure your pet has the longest and happiest life possible. We always respect the pet owner's role in the discussion and allow them to tailor the plan to meet their needs and budget. Each visit is not just the time the doctor spen... read more
This place is not what it used to be. I've been taking my dogs there for almost 10 years but lately their customer service has gone downhill. Their curb service is a joke. You take the time to make an appointment then when you get there, you have to call in for them to come and get the dog. The phone is always busy, taking forever to get thru, and when you finally do, they place you on a long hold. Last time, after I finally got thru, they placed me on hold for 15 min then hung up on me. By then I've been waiting for 30min s... read more
At first I was very pleased. But quite a bit of money later, there was a change in the doctor handling my princess's long term treatment and it went downhill. All I'm saying, is for the price, I expected consistency in treatment and care. Honestly, with the change of doctor and the quality of care turning downhill, I didn't have a lot of patience when they seemed to blow off my dog's bad reaction to an ear infection treatment. I ended up paying double for them to rinse out the medication the next day. Again, frustrating.... read more
Business response:
Sarah, we are sorry to hear you had a mixed experience with us and understand the frustration associated with transfer of care between providers, which can be especially difficult with complicated cases like your pet's. Your experience with our techs is the experience we want all our patients to have. We love what we do and want to make the experience of vet care as stress-free as possible for all our patients. Thank you for taking the time to share your experience, and we hope you and your pet are doing well.
Very disappointed This place didn't Allow walk ins for my sick dog , so your supposed to book ahead of time in anticipation of your dog getting sick , Girl at the front desk was not friendly when she stated the place is at full capacity ..
This is the only vet I have used in the 17 years that I have lived here. They used to be great. I felt my animals were well taken care of and the staff was helpful. Lately all has changed. I took my dog in fir his dental cleaning. I had the paws plan so dental cleaning is covered. Somehow I still ended up close to $800 out of pocket... abs they did nothing! They called to say he needed like 18 teeth pulled. Because of cost, I told them to pull the worst teeth for now. In the end they pulled zero saying I didn't authorize eno... read more
Business response:
Hi Kristin, thank you for taking the time to reach out. You bring up a lot of concerns here, so I will attempt to address them all. Our PAW Plans are designed to cover routine care, which unfortunately did not include the pre-surgical cardiac screening or dental extractions your pet needed. This also does not include any additional treatments your pet may need as a result of the dental examination and x-ray findings. Beyond the routine dental procedure time, all additional treatments performed are assessed additional anesthe... read more
Worst customer service ever. If I could give zero stars I would. Front desk employees seem so miserable to be working there. Waited over an hour to get seen because "Dr had to go home and feed her baby". If someone would have told me before going to the appointment I would have gladly rescheduled with out an issue. Also, the vet that saw my dog seemed so unexperienced, the tech assistant was finishing her sentences while she was giving the exam. AVOID this place they have no idea what they're doing .Will be taking my dog els... read more
Frequently asked questions about South Temecula Veterinary Hospital
How is South Temecula Veterinary Hospital rated?
South Temecula Veterinary Hospital has a 4.3 star rating with 984 reviews.
When is South Temecula Veterinary Hospital open?
South Temecula Veterinary Hospital is closed now. It will open at 7:30 a.m.