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South Temecula Veterinary Hospital
- Temecula, CA
About this business
Location details
32844 Wolf Store Road, Temecula, CA, 92592, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
WORST experience i have ever had!!!! the vet was friendly at first until i told her i didn't have the money to pay for unnecessary blood work and fluid to be administered to my puppy. made me feel like i didn't care about the safety and well being of my puppy. their quote for everything they wanted to do brought my total to $550!!!!! only thing positive i can say is they were able to see my puppy last minute on a sunday. i will NEVER be back. i felt embarrassed and pissed off. making me feel that way was completely uncalled ... read more
Business response:
Courtney, we can assure you no one thinks you do not care about the well-being of your puppy. We understand that veterinary care can be emotional, overwhelming, and expensive. Out of respect for your role as the pet parent, we present the highest standard of care treatment plan first, and then allow you to partner with us to decide which diagnostics and treatments are performed. When pets present with symptoms like your puppy did, we rely on diagnostics to determine the cause so we can treat appropriately. Young puppies are ... read more
Extremely unprofessional. I scheduled my cat for boarding on Friday, May 20th, and after fulfilling their vacc requirements on Monday, May 23rd I emailed them copies of all of her medical records (records sent Monday afternoon, responding to the email that they had sent me on the Friday after I set up her boarding). Thursday afternoon I received a call stating that they wouldn't be able to board my cat unless an examination was completed, less than 24hrs before I was supposed to go out of town. For some reason they thought i... read more
Arrogant and rude staff , i had spoke to someone to talk about rescheduling for my pet, and this person just boiled my nerves, just canceled its unaccepatable how ypu spoke to your customer like that.,
Business response:
Lynneville, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. When you called in, we were attempting to ensure your pet was seen in a timely manner due to the concerns you have about your pet's condition. Our intention was never to upset you but to get your pet seen as soon as possible. We hope your pet received the care that was needed and is doing well.
I was so disappointed with this place. My regular vet had no availability, and my 16 year old cat hadn't eaten in several days and appeared to be suffering. I know my cat well, and felt that it would be kinder to let her go, than to let her continue to suffer. It was a heartbreaking decision. i wanted to have someone come to my home and have her euthanized where she felt safe. She was terrified of going to the vet. however the $500+ cost was not within my reach. i managed to get an appointment here and was told there would... read more
Business response:
Shebabz, please accept our condolences on the loss of your beloved pet. During the initial visit, our staff asked if you were leaning toward euthanasia or if you wanted to see if anything could be done to improve her quality of life, and you indicated interest in improving her quality of life. As we discussed during our conversations, the additional diagnostics and treatments we recommended were optional, explained to you, and approved by you before they were performed. We understand how heartbreaking it is to do so much, sp... read more
Very expensive! Won't fax in meds for my dog, I have to go pick up prescription then get it filled at Costco or 1800PETMEDS. They want you to use their pharmacy which is much more expensive. Also, wants me to bring my dog in every 6 months for them to tell me basically what they told me 6 months prior so that they get ANOTHER office visit charge or they will NOT write the prescription!!!! SCAM! Beware when bringing your pet in, and be prepared to bring your wallet and many more office "check up's"! I don't even see my... read more
Business response:
Rosalie, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We respect your right to purchase medications wherever you prefer, which is why we provide written prescriptions to our clients. Pets with chronic medical conditions are required to have an examination every 6 months so we can ensure their condition is stable and does not require additional intervention or changes in medication. In your pet’s case, we approved a one-month supply of medi... read more
Well after three poor experiences here we've finally decided to take our dog to a different vet that cares. I feel like I'm dealing with salesmen that just want to tack on every medicine, supplement and prescription food, flee and tick treatment, etc as possible. They've run late with me on several occasions and then this last appointment they tell me the doctor is running 10 minutes behind which I tell them I'm running 15 minutes behind so that's ok and then they say since I'm over ten minutes late they are cancelling my ap... read more
Business response:
Hannah, we are sorry to hear we did not meet your expectations. We believe in partnering with pet owners to provide the highest standard of care possible, so we do discuss medication, supplements, prescription diets, flea and tick preventions, and any other products and services we can offer you to ensure your pet has the longest and happiest life possible. We always respect the pet owner's role in the discussion and allow them to tailor the plan to meet their needs and budget. Each visit is not just the time the doctor spen... read more
This place is not what it used to be. I've been taking my dogs there for almost 10 years but lately their customer service has gone downhill. Their curb service is a joke. You take the time to make an appointment then when you get there, you have to call in for them to come and get the dog. The phone is always busy, taking forever to get thru, and when you finally do, they place you on a long hold. Last time, after I finally got thru, they placed me on hold for 15 min then hung up on me. By then I've been waiting for 30min s... read more
At first I was very pleased. But quite a bit of money later, there was a change in the doctor handling my princess's long term treatment and it went downhill. All I'm saying, is for the price, I expected consistency in treatment and care. Honestly, with the change of doctor and the quality of care turning downhill, I didn't have a lot of patience when they seemed to blow off my dog's bad reaction to an ear infection treatment. I ended up paying double for them to rinse out the medication the next day. Again, frustrating.... read more
Business response:
Sarah, we are sorry to hear you had a mixed experience with us and understand the frustration associated with transfer of care between providers, which can be especially difficult with complicated cases like your pet's. Your experience with our techs is the experience we want all our patients to have. We love what we do and want to make the experience of vet care as stress-free as possible for all our patients. Thank you for taking the time to share your experience, and we hope you and your pet are doing well.
Very disappointed This place didn't Allow walk ins for my sick dog , so your supposed to book ahead of time in anticipation of your dog getting sick , Girl at the front desk was not friendly when she stated the place is at full capacity ..
Frequently asked questions about South Temecula Veterinary Hospital
How is South Temecula Veterinary Hospital rated?
South Temecula Veterinary Hospital has a 4.4 star rating with 1,092 reviews.
When is South Temecula Veterinary Hospital open?
South Temecula Veterinary Hospital is open now. It will close at 8:00 p.m.