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South Temecula Veterinary Hospital
- Temecula, CA
About this business
Location details
32844 Wolf Store Road, Temecula, CA, 92592, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Really liked this place in the past, but sadly they went to hell with their ability to diagnose and provide competent care. Let me explain, took our dog there and without running a blood panel, prescribed 3 medications including Rymadil. Took our dog back after a week, where they "then decided" to run a blood panel (which they should have done a week earlier). There were some elevated markers, but again since we had no baseline to compare to - we don't know if these were the results of a week long being on the 3 medication t... read more
Business response:
Hi Marty, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Although we close at 6pm, we always stay late to see through our patient's care. The test that was not finished when you called back determines how quickly your pet's blood clots, which is significantly increased after a rattlesnake bite. We can assure you that when the doctor examined him there was not swelling present under his chin, but as... read more
TLDR; Go anywhere else. woof... (pun intended). What a nightmare the experience with this staff was. Shame on me for not checking reviews before taking our family dog in. A quick scan of the reviews would have saved me from the incompetence, unprofessionalism, and arrogance which seems to be a theme. In less than 48 hours I was charged for 2 exams. I originally brought our dog in Monday morning after a restless night of whimpering and whining. I was charged $150 for an exam and anti-nausea meds and sent home with cans of f... read more
Business response:
Miguel, we appreciate you taking the time to speak with us and for allowing us to address your concerns. During the initial exam, your pet was assessed for pain and abdominal pain was appreciated. No abnormalities were noted with her tail. When you called the next day about her tail, we heard your concerns and adjusted the schedule to squeeze you in the next day to assess her. We understand veterinary care can be costly, which is why we reduced the second exam to a discounted recheck when you shared your concerns about cost.... read more
The first time we went there everyone was sooooooooo nice so we decided to take another dog there. We tried to get a appointment on the phone to get the Xray for my dog. We were on hold for 30 mins just to be told "You can google it" Thank you for that helpful advice.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns. The experience you described does not match the standards we hold ourselves to. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
I am writing this review after my first experience with this vet office. First, I understand we have the COVID pandemic and they have protocols in place but they are awful at communicating if there is going to be a long wait time. They had an emergency when I dropped of my dog but I was told about it after I had already been waiting for a long time. It was also hard to get a hold of the front desk to get the status on my dog. Second, when the doctor called me a couple of days later (I didn't get her name) but she started off... read more
Business response:
Stephanie, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure the experience you described does not happen again.
SCAM ARTIST! Took my cat here to get a lump on her ear looked at the first appointment they quoted one price for biopsy then I came back a week later and the price changed. It's very disconcerting to have a pet in need & think that you are going to get help and then be treated like a liar because they didn't notate a price point from one week to the next. They had zero remorse for the bullshit they pulled. Rude inconsiderate staff. I drove over 30 minutes to get there just to not have enough money to find out if my animal is... read more
We've been trusting the care of our fur family for over a decade. We had been happy with the service until recently. The feeling that they care for our dog has been lacking. And over the weekend the Vet didn't mention the side effects of a heartworm prevention medication until after our dog was returned to us. Not giving us the proper information to make an informed decision. 30 minutes after the shot we were rushing to the emergency pet clinic with our dog struggling to breathe, vomiting, hives, swelling, and itchy skin. Th... read more
I would like to start off by saying my family, my friends and I lost an amazing best friend on Vetrans Day 2019. Hef, my sons dog which became my dog was laid to rest at home with his entire family by his side. This was such an amazing dog that we were able to have in our lives for 15 years. His life was cut short because of the DIRECT actions of this Vet!!! My family and I decided to take our daughter that was turning 21 to Las Vegas to celebrate with family and friends. We were going to be gone from 31 Oct to 2 Nov. Since... read more
I am sad to say that I am not happy with the treatment that I have received here. Today, the receptionist treated me as if I were an inconvenience. My dog was in pain from several tooth extractions that were done here and he needed pain medicine. After his surgery, I was told to let them know if he needed more pain relief. He was trembling from pain. He is 15 years old. I finally got tired of the receptionist's attitude and took him to urgent care. I refuse to let my dog suffer for no reason. I no longer trust my dog's care... read more
Ever since we moved to Temecula and I wrote my first review, this place has gone downhill. Whether it's a revolving door of newly minted veterinarians. Or the girl at the front desk, calling you after you left that they forgot one of my babies vaccinations. Like I have nothing to do during the day to schlep my baby back again due to their bad service. The last appointment was canceled at the last minute. There are other good vets in the area. I would stay away from this one.
Frequently asked questions about South Temecula Veterinary Hospital
How is South Temecula Veterinary Hospital rated?
South Temecula Veterinary Hospital has a 4.3 star rating with 984 reviews.
When is South Temecula Veterinary Hospital open?
South Temecula Veterinary Hospital is closed now. It will open at 7:30 a.m.