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Specialized Property Management - Dallas
- Property Management
- Dallas, TX
About this business
Location details
5720 Lyndon B Johnson Fwy Suite 400, Dallas, TX, 75240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I moved into a property after it had been sitting vacant for almost a year. After being here almost 3 years - they decided to send me to evictions after paying rent consistently for almost 3 years.. After raising rent over 200 a year with no explanations. After giving this homeowner and company no issues. I have also requested from ****** a ****** with all amounts paid from move in until current. She refused to send it. Terrible customer service. No empathy. ********************. This homeowner will be upset because this hom... read more
Business response:
Hello ********,Thank you for providing your feedback. Wed like to take this opportunity to address your concerns and clarify the situation.First, the time the unit was vacant before you moved in on 10/03/2022 is not relevant to your account, as we did not manage the property for the owner until August of 2022. The reason you were sent to eviction was due to non-payment of rent and other lease-associated fees, as outlined in your legally binding lease agreement. As per the lease, rent is due monthly.Please understand that ext... read more
I am a renter. I have been in my property for more than 3 years however, it has been definitely a challenge working with this company. My house has flooded 2 times in 1 year ruining some of my furnishings and Specialized went silent when I started asking who was going to pay for the damage. A year later no reimbursement. I have a licensed service dog and I literally had to threaten legal actions for them to stop harassing me about my dog. I pay monthly for filters that I wasn't receiving until I started complaining. They rec... read more
Business response:
Hello *******,Thank you for your feedback. We would like to take this opportunity to clarify the situation. According to our records, the unfortunate and unexpected flood at the property was managed by the owner and their vendor. As the property management company, we are obligated to follow the owner's decisions, as we do not own the property. Additionally, the owner approved a $500 rent concession for you, even though tenants are encouraged to obtain renters insurance to protect their personal belongings.Regarding the conc... read more
I had a great rental experience up until moving out and ending my lease. A month after moving out, *** sent me a letter withholding $662 from my security deposit for "carpet cleaning and trash odors". I sent a letter back within the required 15 days rejecting these claims, but SPM is denying receiving my response and forwarded me to the property owner who also is not responding. I will never recommend this company to anyone looking to rent or lease since they are trying to scam me out of my deposit. I will need to pursue leg... read more
Business response:
Ms. ********** would like to address your BBB complaint and clarify the charges deducted from your security deposit. Below is a breakdown:Garage: Replace light bulbs $12.00 Carpet cleaning: 3 bedrooms, stairs, hall $300.00 Final cleaning: Due to trash odor, including the garage $350.00 Our agent observed that the trash odor had spread throughout the house, necessitating a deep clean despite its clean appearance. Please feel free to contact our maintenance coordinator, ******, at ************************************* He will ... read more
This company should be sued for gross negligence and incompetence. I would give them less than 1 star if this site allowed for it. I allowed this company to manage my house in ********** ***** and they ended up costing me nearly $10,000 between lost rent and repairs. They chose a tenant and did not require a security deposit, and then did not notify me of this, nor did they do income verification. They put a tenant in my brand new house that paid 1/2 rent on the first month and then stopped paying for 3 months. I had to go t... read more
Terrible people to work with. When I asked for inspections they did the most expensive possible way. Instead of getting a 4 point inspection, they found 3 different vendor. Instead of spending $150-$175 I ended up spending $750. When I initially started with Specialized, they send me a quote for over $1000 for a number of small repairs, and missed real stuff that needed to be fixed. I believe this company is in the business to charge the owners as much as they possibly can instead of providing property management.
Business response:
Hi *****,Thank you for your feedback. We would like to address your concerns and clarify the situation.According to our records, you did not request a 4-point inspection. If such a request had been made, our maintenance team would have informed you that we do not have vendors available for that service. In your email dated 08/13/2024, you requested a high-risk inspection, which covers the water heater, AC, and dryer vent. A 4-point inspection, however, includes electrical, HVAC, roof, and plumbing. Since your property is an ... read more
Horrible company. They're not managing anything and have different departments that do not communicate with one another. As a result, when you interact with someone, they know nothing about what's going on with the property. That's not "management" to me.All they know is that they charge you for repairs every other week or so: no filtering, no knowledge, no advice, nothing.They sent contractors to remove an old thermostat and then charged my tenant for stealing it! When the tenant complained, they charged me, the landlord, f... read more
Business response:
*****, Thank you for bringing your concerns to our attention. We understand your frustration and would like to address the issues you've raised.Our company operates with a departmentized structure, supported by advanced software that allows all staff members to access activity on your account. This system ensures that any team member can provide updates, feedback, or direct you to the appropriate department responsible for addressing specific needs at your property.Regarding repairs, we do not charge owners for repairs on a ... read more
Regrettably, SPM ******* managed my rental house near *************, *******. They definitely have some questionable practices and there is incompetence w employees and their chosen contractors. Without reliving this nightmare Ill just say the biggest red flags are 1. They say they have an agreement with contractors to keep contractor identities secret bc the prices are so good. Prices were not good. 2. The dont always keep written records of work orders, quotes, receipts, and invoices in writing. How is that ok when many ca... read more
Business response:
******, Thank you for sharing your concerns regarding the management of your rental property near *************, *******. We take feedback seriously and strive to address any issues that *** arise with our services.Contractor Agreements:Our agreements with contractors are designed to secure competitive pricing and maintain high service quality. We regret if this was not reflected in your experience. Transparency and fair pricing are important to us, and we will review our practices to ensure they meet our standards and your ... read more
I believe that this company scams. They are saying that I owe them more than $6000 in rent. They charge a daily late fee and the fee changes every day. They will also lock you out of your ledger so you dont have access to pay it if you can. They also tried to get me to pay their gas bill on my first month rent. Had to threaten to *** in order to get it resolved. They will lie and tell the court that the fee is $50. However, there will be no set amount on your lease for the late fee. I believe so that they can charge as they ... read more
Business response:
Hello ******,Thank you for your feedback. We would like to take this opportunity to clarify your account as per our records, the court records, and your legally binding lease agreement. Below is a detailed explanation based on our records and policies regarding the recent eviction proceedings. We want to assure you that our business practices are conducted in full compliance with all local and state laws. At Specialized Property Management, we maintain a high standard of integrity and are not involved in any fraudulent activ... read more
This company is a joke!!! I have been going back and forth with this company to get in this property. I requested the home to be painted as EVERY wall was disgusting. I was told that the property was painted and cleaned after my viewing and she even sent over photos where you can clearly see they have not been painted. I went back and have over ******************************* the same nasty way. They emailed in the beginning telling me to offer more rent, take off the required walls being painted and to move in sooner if I w... read more
Business response:
******, Thank you for your patience throughout this process. I wanted to address the concerns you raised during your application experience.You were approved on May 14th with the provision that the walls would be painted, as you requested. When you asked if all the walls would be painted, we reached out to our maintenance team to confirm. We informed you on May 15th that we were still awaiting confirmation, advising it might be best to wait for the owner's approval since you mentioned this was a crucial detail for you.Later ... read more
Frequently asked questions about Specialized Property Management - Dallas
How is Specialized Property Management - Dallas rated?
Specialized Property Management - Dallas has a 4.1 star rating with 1,029 reviews.
When is Specialized Property Management - Dallas open?
Specialized Property Management - Dallas is closed now. It will open at 9:00 a.m.