This profile has been claimed by the business owner or representative.
Specialized Property Management - Dallas
- Property Management
- Dallas, TX
About this business
Location details
5720 Lyndon B Johnson Fwy Suite 400, Dallas, TX, 75240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has taken a huge step back. They are so hard to get a hold of, and unresponsive. They keep transferring me to 3 different people for just a re-up on our lease. After I had already sent all the info needed to the first 2 people they needed me to send it all again. I guess it makes sense that there is no communication between the renter and them, then there is no communication between themselves within their own company. Then they had the audacity to charge us late fees on rent when we've been over communicative w... read more
Business response:
Hello ****, Thank you for speaking with our Quality Assurance Manager, Nena, and agreeing to remove or revise this BBB review based on her resolution efforts. We apologize for any frustrations you may have experienced while renting a home we manage, but we are glad to hear your concern was addressed to your satisfaction. We assure you that we are committed to providing a positive tenancy for every property we manage and wish you only the best in the future. Thank you, Specialized Property Management
I have worked in the property management business for 35 years, and I have NEVER seen a more disregarding, unconcern, un carrying disrespectful management business as Specialized Property Management. As a new tenant, I'm already making plans to move when my lease is up, because of your lack of professionalism! You have no regard for your tenants safety as well as the condition of the property you rent out. This home is infested with roaches and I told you all that the day I moved in. You sent someone to look at the problem a... read more
I'm so disgusted with the service ! It's hard to reach anyone . They changed billing companies and now our electric is $880 . That's outrageous and they expect that to be paid with rent by the first of the month . I'm beyond disappointed and frustrated . We cannot afford to give away our hard earned money . This house is not even big enough to use that much electric and it's only 2 ppl in the house. It's not professional to tell us there's nothing can do about it ! LOOK at our bills and get with the VP of Champion electric a... read more
Business response:
Hello, and thank you for your communication, I sincerely apologize for the frustrations you have experienced regarding the utility rates and would like to take this opportunity to clear up any misunderstandings. In late March, SimpleBills notified Specialized that they had decided to transition out of single-family home accounts. Unfortunately, as you can imagine, this unforeseen event left SPM with less than ample time to negotiate rates. Still, Specialized contracted three (3) separate utility brokers to help seek out the... read more
Horrible, dishonesty, no one answer you, slow company , I did contract with them after they we super slow to move on. Every time deferent person talk to me, the lady was told me she not worki In morning she can help me after 5 , horrible? Or when I called it wasn't valid phone number
Business response:
****, I sincerely apologize that you've felt the communication with our office has been insufficient, and we want to help make it right. Per our records, our Quality Assurance Manager has reached out to you via email to discuss your concerns in detail in hopes of providing you with a resolution. Per our records, we received phone communication from you on August 19th, August 30th, September 1st, September 7th, September 19th, and September 20th, and all of these calls were connected to a team member. I regret any frustratio... read more
stay away from this place. first i was told i had to use simple bills for utilities, but now they took over utilities and are charging me $1200, and thats just for electricity. In one month my electric bill went from $175 to $1176 and they gave me some generic excuse about the economy and AC usage without even looking into the bill. WELL I DID. so what happened was i was being charged $.07 cents a kilowatt through simple bills for champion energy, and when Specialized Predatory Scam Management took over it went from $.7 cent... read more
Business response:
Hello, and thank you for your communication, I sincerely apologize for the frustrations you have experienced regarding the utility rates and would like to take this opportunity to clear up any misunderstandings. In late March, SimpleBills notified Specialized that they had decided to transition out of single-family home accounts. Unfortunately, as you can imagine, this unforeseen event left SPM with less than ample time to negotiate rates. Still, Specialized contracted three (3) separate utility brokers to help seek out the... read more
This "company" is a SCAM!!!! They never answer the phone and when they do, they're incredibly unprofessional. They're just out to take your money and provide NOTHING in return. I won't be renting through this company, nor would I EVER recommend anyone else does if you don't want your money to just disappear into thin air.
Business response:
Hello ***, I apologize for any inconvenience, confusion, or stress the application process has caused you, and I am very sorry if we made you feel you are being scammed; that is not our intention. Upon review, unfortunately, we have no record of you reaching out to our office via phone. Per our records, I found that our applications department responded to all email communication received by you timely. We regret that upon receiving your application, the owner already approved an applicant. Please understand that all applic... read more
This company did a great job for the first year. This would've been 2021-2022 ( March - March ) 1 yr lease. We sold our home so quickly we had to find a rental while searching for our new home. Found online and this went smooth. Signed 1yr. Renewal time came and I decided to sign new lease. Since March 2022 this has been complete chaos!! Numerous repairs needed and not done! Charged unbelievable fees to pay your rent!! Never been late, never! The fees etc....they send Are NUTS! Hidden fees!!! Then whenever those fees aren't ... read more
Business response:
*****, Thank you for your communication. I sincerely apologize for the frustrations you have experienced with our office, and we would like to take this opportunity to respond to your complaint. Please understand that, as your property manager, we work to provide you with a safe and pleasant home to rent, but we do not own the property itself. Per our records, the repair request we received during your occupancy, the owner requested to handle the repair and dispatch a vendor of their choice. As their property manager, we ar... read more
The only way to get a call or email response from SPM is to put a negative review, pathetic. IF YOU ARE A TENANT DO NOT LIVE WHERE Specialized Property Management SPM MANAGES. Most recently, they closed out our power and gas accounts with no notice and I can not reach anyone from SPM. Our building was under Jack B*** when moved in. Absolutely no issues, lightening fast communication. Once SPM took over all that went away. From taking days to fix extreme plumbing issues to answering important questions about my home SPM is t... read more
Business response:
********** I sincerely apologize that you've felt the communication with our office has been insufficient. I assure you that we are committed to responding quickly to our resident's needs and continually work to be accessible and provide sufficient communication. Our team apologizes for any frustrations you have experienced with utilities and the transition from Simple Bills to SPM utilities. Unfortunately, Simple Bills hasn't professionally conducted themselves, and not only is this change due to the property owner's reque... read more
Horrible company they don't care at all about the tennents, my plumbing has not worked correctly since I've moved in and I've been here 6 months and when they finally get around to fixing it they try to put me and my wife an child in a roach infested, foul odor , ran down hotel, and told me that's my only choice take it or leave it !!! Who talks to their tennents like that? They are so disrespectful and and have no morals !!!! Stay as far away as you can from Specialized Property Management , Just my opinion, take it how you... read more
Business response:
Hello ******* Thank you for your communication, and we sincerely apologize for any maintenance frustrations you have felt while renting a property we manage. Please know that we care tremendously for each of our tenants and substantially value you. In researching this issue, I found our maintenance department is working diligently and continually with the property owner and vendor to repair the leading cause of the drain backup and providing you with a halt in rental payments to provide you relief from this unforeseen issue... read more
Frequently asked questions about Specialized Property Management - Dallas
How is Specialized Property Management - Dallas rated?
Specialized Property Management - Dallas has a 4.1 star rating with 1,029 reviews.
When is Specialized Property Management - Dallas open?
Specialized Property Management - Dallas is closed now. It will open at 9:00 a.m.