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Specialized Property Management - Dallas
- Property Management
- Dallas, TX
About this business
Location details
5720 Lyndon B Johnson Fwy Suite 400, Dallas, TX, 75240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company made our first year renting our property in ******* a nightmare. They first sent us a "turnover cost" bill of $4,467.50 for painting and minor repairs (this rate is insanely high!). SPM frequently demonstrated poor communication (no response to repeated emails from me or my spouse, and when we tried to call the concierge team was not helpful with getting us in touch with the right person). It would take someone from SPM on average a week to respond to emails when it was an issue regarding discrepancies in pay. S... read more
Business response:
Aseel,We would like to provide you with detailed information regarding the maintenance, make-ready process, and **** issues concerning your property to clarify the matter. We sincerely apologize for any frustration you may have experienced with our office. I assure you that this is not our intent, and we work diligently every day to provide top-notch service to all of our clients.Make-Ready Completion and Costs: We completed a thorough make-ready of the unit at the end of December 2022, which was finalized on January 7, 2023... read more
As many have mentioned they are very unprofessional. I completed a work order from edc property management in 12/23. It's currently 1/27/24. I have been trying to get paid for the completed work order. For a week straight I called and left messages no one returns my phone call. I'm currently at a lost for words
Business response:
Hello ****** Pro, After reviewing our records, it appears that there may be a misunderstanding. We do not have any vendor information on file matching the name and contact details you provided. Furthermore, it is important to clarify that we are not associated with EDC Property Managementthe company you've mentioned in your review. Given this information, I kindly request that you remove the review as it does not pertain to our company, Specialized Property Management. Your cooperation in maintaining accurate public informat... read more
BEWARE!!! We have worked with this company for 5 years and it has gotten progressively WORSE.Unfortunately, you don't realize it till too late. THE MOST UNETHICAL company I have ever worked with! If you get involved you will become part of their dishonesty and deception. Again, you won't know till too late. Communication does not exist. I cannot understand how so many can be in agreement with such poor business practices that is very much WRONG. NEEDS TO BE A 0 STAR.
Business response:
Hello ********, Thank you for taking the time to share your feedback through the Better Business Bureau regarding your experience with our company. We seize this opportunity to provide a comprehensive explanation and to clarify the circumstances in question.According to our records, the ***** family entered into a lease agreement for your property beginning on November 23, 2021, and concluding on January 22, 2022. The ***** family subsequently sought permission to vacate the property ahead of schedule, on the condition that ... read more
If I could give negative stars, I would!!! This is absolutely ridiculous that we were withheld electric bills for MONTHS and then were billed all at once in bulk. Because the electric company didnt bill them correctly ok why is that my problem? We scraped by and got that paid with a payment plan and then they allowed us to get our own electric. Then, we didnt receive a water bill for months, and even emailed asking why we have not received water bills and we didnt want history to repeat itself then was billed at once for tho... read more
****DO NOT GIVE THEM YOUR MONEY EVEN FOR THE APPLICATION FEE******I applied for a home through them and could not talk to a decent human being who actually cared to help and assist through the application process. I emailed, called, texted and waited over a week to hear from someone from the applications team which I strongly believe dont actually exist. I sent them 5-6 emails asking for one link to complete the application process for the verifast report which is the second part of the application and verifies your employme... read more
Business response:
We regret to hear about your dissatisfaction with the application process and the level of service you feel you've received. Providing helpful, responsive support is a priority for us, and we apologize if your experience did not meet those standards. In reviewing our records, it appears that the application process was not completed on your end. Our applications team sent out communications on December 8th, December 11th, and December 13th, 2023, informing you of the incomplete status, but unfortunately, we did not receive a... read more
*****************************/Leasing Coordinator We received our Itemization of Security Deposit in the amount of $1,722.00 on Monday October 3rd 2023 which entails the following deductions:1. $680.00 "touch-up paint on interior walls"2. $143.00 "flooring-carpet cleaning"3. $450.00 "full paint on all kitchen, bathroom"Item 1 and 3 The *** Move Out Notice form gives "Examples of Wear and Tears vs Damages" and also notes that "ordinary wear and tear is the natural and gradual deterioration of the property over time, which res... read more
*****************************/Leasing Coordinator We received our Itemization of Security Deposit in the amount of $1,722.00 on Monday October 3rd 2023 which entails the following deductions:1. $680.00 "touch-up paint on interior walls"2. $143.00 "flooring-carpet cleaning"3. $450.00 "full paint on all kitchen, bathroom"Item 1 and 3 The *** Move Out Notice form gives "Examples of Wear and Tears vs Damages" and also notes that "ordinary wear and tear is the natural and gradual deterioration of the property over time, which res... read more
Business response:
*****,Thank you for reaching out to Specialized Property Management. We have received and acknowledged your security deposit dispute dated 10/06/2023. Please be informed that the dispute process does not have a set timeline. However, our team is committed to diligently reviewing your case and presenting it to the property owner in a timely manner. We then allow time for the property owner to review and advise us on how they wish to proceed. It is crucial to note that as we are not a party to the lease agreement, any reimburs... read more
This review is for specialized property management in *******, **. I scheduled a self tour at a certain time two days ago. When I reach the property I did as instructed and texted the lockbox number in order to receive a code that would unlock it and get me into the house. I never received a response except after the fact in an email. Very disheartening to make this trip, never receive a response, and totally waste my time. I will no longer look at any houses maintained by this company.
Business response:
I'm truly sorry to hear about the inconvenience you experienced during your recent self-tour of our property. At Specialized Property Management, we take your concerns very seriously and aim to ensure a smooth and efficient process for our prospective tenants.Our records indicate that the access code was indeed sent through our tenant ****** system at the time of your scheduled tour. However, I understand that you didn't receive this code.While we strive to provide immediate responses, there can be occasional technical glitc... read more
Nobody ever answers the phones or returns phone calls from the Orlando office. Properties aren't inspected regularly to make sure the structures safe and livable by state statues. Floors and ceilings were in deplorable conditions but couldn't tell at first since all the bandaids they put up to hide it all. Needless to say the house wasn't even safe Health wise. Rat f**** and urine never even cleaned professionally prior to our move in. As according to them there's no way a rat was still present. Yet we saw it made multiple c... read more
Business response:
Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience and discomfort you've experienced. At Specialized Property Management, we strive to provide all our residents with safe, comfortable homes and we regret that your experience has not met this standard.We want to assure you that we take your complaints very seriously. However, as a property management company, we don't own the properties we manage and must adhere to the property owners' decisions regarding maintenance and repai... read more
Frequently asked questions about Specialized Property Management - Dallas
How is Specialized Property Management - Dallas rated?
Specialized Property Management - Dallas has a 4.1 star rating with 1,029 reviews.
When is Specialized Property Management - Dallas open?
Specialized Property Management - Dallas is closed now. It will open at 9:00 a.m.