This profile has been claimed by the business owner or representative.
Specialized Property Management - Dallas
- Property Management
- Dallas, TX
About this business
Location details
5720 Lyndon B Johnson Fwy Suite 400, Dallas, TX, 75240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is fraudulent. They take money from landlords and fix nothing. They're so bad the landlord's maintenance guy requested we contact him before we put a meld in. When you place a meld to come fix thinfs they will not respond. I'd advise ppl to not rent from this company. Also I got an inside tip they do their own reviews this is why they have 5 stars.
Business response:
Hello *******, Thank you for your feedback. We sincerely apologize for any inconvenience or frustration you have experienced. We want to make sure all parties understand the facts. First, we regret that you feel our company is fraudulent; that is not our intention. We assure you that our company strictly follows all state and federal regulations and laws. Please understand that in no way does Specialized collect money from our clients deceitfully. We have reviewed our records and found the following: · Currently, there are... read more
Horrible property management company. They are lazy and never on top of anything. When you reach out to call them they do not get back with you in 48 hours more like a week. You have to stalk them. Literally go down to their office for someone to talk too seriously and the office they have listed in GA is not real. It's a virtual office. They aren't even located in Ga. They do not care about you or your family. They only care about the rent being paid. Do not work with this company. This A- rating with these people is a lie.... read more
Business response:
Hello ********, Thank you for your communication, and we sincerely apologize that the communication with our office was insufficient. Thank you for speaking with our Quality Assurance Manager this morning to ensure your concerns are addressed. We are committed to responding quickly to our residents' needs and sincerely regret that you were not able to get the level of responsiveness we work hard to provide. We have taken some actions internally to ensure that your future service better reflects the high standards we work har... read more
I bought a home in Fort Worth at the end of 2020 with the hope of retiring there in a few years. In the meantime, I wanted to rent it out but, as I live in California, I needed a local company to manage the property for me. Sad to say, I were lured in by SPM's website and their slick salesman who promised me a topnotch screening process and A+ management services. Let me begin by stating that I realistically acknowledge that there are no guarantees in this business with respect to the tenants a property management company pl... read more
Business response:
Hello ****, I sincerely apologize for the frustrations you have experienced with our office and would like to take this opportunity to respond to your complaint. Here at Specialized, we are committed to providing our clients with excellent customer service to ensure client satisfaction. We care tremendously for each one of our owners and tenants. Your experience in no way reflects the high standards of service we work to uphold. All applicants go through the same application process for every property we manage. Qualificatio... read more
This is the worst people to rent from. They had me evicted and I have possibly lost my section 8 voucher because they feel to communicate in a professional manner.
Business response:
Hello ******, Thank you for your communication. We regret to hear of any frustrations this matter has caused you and we would like to take a moment to respond to your complaint. Per our records, you, the tenant failed to make payments as per your signed lease and housing agreement. In reviewing the account ledger, you, the tenant has not made a payment since February 2021. After several communication attempts, the eviction was submitted for filling on March 31, 2021; per the Attorney's request, the H.A.B.D Section Eight Depa... read more
Horribly unprofessional, unethical management. Hard to communicate and dispute. They like to do things behind curtain. They dont know what they and why they are doing. For example while you are disputing about something, they already make their mind. They just act as if you can do something about any issue, claim whatsoever, they do it to occupy. I dont think they read or evaluate your concern. They rent you houses that smell horrible bad. They just use chemicals and some odor to cover it but eventually charge as if you are ... read more
Business response:
**********, I sincerely apologize for the frustrations you have experienced with our office and would like to take this opportunity to respond to your complaint. Here at Specialized, we are committed to providing excellent customer service and responding quickly to our resident's needs. Your experience in no way reflects the high standards of service we work to uphold. We take our customer's concerns very seriously and ensure you, any dispute or concern we receive goes through an extensive review process along with communica... read more
Stay away from this unethical and unprofessional company. They are the worst property management company in the business and only care about their commissions, not about the home owner who trust them to manage their property. This company did not perform any due diligence on the tenant, did not even see the person, did not do basic employment check or ID verification. Still rented my luxury home to a criminal costing me $$$$ in lost rent and property damages. When repeatedly asked to provide documents to prove what due dilig... read more
Business response:
******* I sincerely apologize for the frustrations you have experienced with our office and would like to take this opportunity to respond to your complaint. Here at Specialized, we are committed to providing our clients with excellent customer service to ensure client satisfaction. We care tremendously for each one of our owners and tenants. Your experience in no way reflects the high standards of service we work to uphold. All applicants go through the same application process for every property we manage. Qualifications t... read more
They withhold tenants security deposit incorrectly. They do respond to you, but never solve your requests. Don't use this company as your property management.
Business response:
***** We have received your BBB review and are sorry you are unhappy with your experience with our company. We want to take this opportunity to respond to your complaint. We are committed to handling deposits fairly and in compliance with applicable laws and regulations. Per our records, your tenant vacated the property on June 30, 2021; per law, Specialized Property Management has 30 days to process the deposit and send the disposition letter to the tenant via certified mail. The disposition letter was finalized and mailed... read more
We are living in a house that has such a bad cockroach infestation that we find dozens of them a day, out air conditioner doesn't work most of the time, we pay for a security system that we can't even change the code to, the plumber hired to work on this home smoked cigarettes IN THE HOUSE, trash and debris was left all over the yard when we moved in, as well as an inch thick of dirt and dust on the floors. ON MOVE IN DAY. Would never ever recommend this company to anyone, ever. They are okay with renting an UNSAFE home to a... read more
Business response:
********, I sincerely apologize for any maintenance frustrations you have felt while renting a property we manage. Please understand that as the management company, we work to provide you with a safe and pleasant home to rent, and I am committed to making it right in any way possible. I tried you by phone but have been unable to reach you. In researching your account, I found that we haven't received communication or work order from you regarding the listed complaints. After receiving your BBB communication, our maintenance ... read more
This company is horrible!! My AC has been out for hours. I've put in a maintanance request with no response. I've called the emergency number and they can't do anything other than create a work order (which I already did). On the 2nd phone call to them they gave me the number to the "on site, 24 hours a day" phone number. Which is just the normal contact number that NO ONE answers!!!! I will never rent from them again nor recommend them to anyone!!!
Business response:
*****, I sincerely apologize for any maintenance frustrations you have felt while renting a property we manage. I tried contacting you by phone but was unable to reach you. We work to respond quickly to your requests, identify the issue, source affordable service providers, seek the owner's approval, then coordinate the maintenance with you and the service company. In researching this issue, I found this particular maintenance request was completed promptly and within the guidelines of your lease agreement. Per our records, ... read more
Frequently asked questions about Specialized Property Management - Dallas
How is Specialized Property Management - Dallas rated?
Specialized Property Management - Dallas has a 4.1 star rating with 1,029 reviews.
When is Specialized Property Management - Dallas open?
Specialized Property Management - Dallas is closed now. It will open at 9:00 a.m.