Storage Outlet

Amanda B. 

on Yelp

13 years ago

Great place. Though you can only access your unit from 0700-1900. But the manager, Letty, let me see the unit and asked me about the size of the items I was putting in storage. Only real minus is that you can only use round locks in their facility. So you can purchase one there for $13.00 or try to find one else where. They offer insurance for $9.00 a month if you don't have insurance. But if you provide proof of insurance you are good to go. All in all not a bad storage facility. 

Payvand V. 

on Yelp

13 years ago

Amazing customer service! Letti, at the front desk, so helpful and sweet. Can't beat the prices and although its a little out of the way, they provide every object for moving needed. Definitely would recommend! 

Vince S. 

on Yelp

5 months ago

Update: since my Yelp post I received a voice mail from the office staff at storage outlet Chula Vista informing me that the service elevator had been repaired in my leading up to the second floor of my storage unit in Area E. I visited my unit today to retrieve Easter decorations and as usual the elevator is not working. Everyone on the second floor with inoperable elevators deserve a reduced rate. This has been a long standing problem with no real resolution. In addition, no call or letter from the area manager. I g... read more

William N. 

on Yelp

11 months ago

Do not use this business. Staff is aggressive and dismissive. Service elevators have been broken for years. For the price, I would rather have lit the money on fire. At least it would have kept me warm. Ironically this business did catch fire recently. Probably trying to put itself out of its misery. 

Elizabeth T. 

on Yelp

2 years ago

Just a heads up for new customers !!!! They are raising their prices and have not repaired the lift for 2nd floor customers. Per management (Karla) "we put in a order for repair " When asked when was the order was submitted, management responded "A while ago" Increased prices without improvements ......... I would definitely select another storage just based on prices and customer service. 

Amanda H. 

on Yelp

2 years ago

Unit was broken into and items stolen. Management offered no support or refund - as it is only the third day of the month and a refund was requested. Seems like this is not the first time this has happened and others have experienced this. DO NOT RENT from this establishment. No security, poor lighting, no customer service. The management hung up on us and will not return calls. 

Monica C. 

on Yelp

3 years ago

guy is really helpful. lady that works there not so much. when I called because my price went up she said an email was sent I said I never received it, she said it probably went to spam so I asked why wasn't I reminded when I called she's the one that took my payment she didn't even for courtesy mentioned it? and their elevator has not been working for months and they expect you to drag your stuff to another building to use thait elevator but they have the odassity to raise the price!!! 

Pat M. 

on Yelp

3 years ago

The lift on my unit didn't work and hasn't worked for weeks. When I contacted management they gave me a number to corporate offices on Saturday. Guess who doesn't work on Saturday. I had a hipreplacement 2weeks ago. Paul said that the best he could do is to offer me the use of the dumpster.Not a clue. 

Annabelle S. 

on Yelp

4 years ago

This place broke into my place more than once! Both times they took a computer & laptop. But what was worse is that they stole my identity by robbing my personal documents from 2 boxes I had in there. My passport, birth certificates, tax returns, my daughters social security; my daughters baby pictures. I had never felt so violated in my entire life! I reported it right away but it was a Sunday & the office was closed. I filed a report right away & the police came the next day to investigate, they even talked to the office ... read more