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Storage Outlet
- Self Storage
- Chula Vista, CA
About this business
Location details
1160 3rd Ave, Chula Vista, CA, 91911, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
Just a heads up for new customers !!!! They are raising their prices and have not repaired the lift for 2nd floor customers. Per management (Karla) "we put in a order for repair " When asked when was the order was submitted, management responded "A while ago" Increased prices without improvements ......... I would definitely select another storage just based on prices and customer service.
Unit was broken into and items stolen. Management offered no support or refund - as it is only the third day of the month and a refund was requested. Seems like this is not the first time this has happened and others have experienced this. DO NOT RENT from this establishment. No security, poor lighting, no customer service. The management hung up on us and will not return calls.
guy is really helpful. lady that works there not so much. when I called because my price went up she said an email was sent I said I never received it, she said it probably went to spam so I asked why wasn't I reminded when I called she's the one that took my payment she didn't even for courtesy mentioned it? and their elevator has not been working for months and they expect you to drag your stuff to another building to use thait elevator but they have the odassity to raise the price!!!
The lift on my unit didn't work and hasn't worked for weeks. When I contacted management they gave me a number to corporate offices on Saturday. Guess who doesn't work on Saturday. I had a hipreplacement 2weeks ago. Paul said that the best he could do is to offer me the use of the dumpster.Not a clue.
This place broke into my place more than once! Both times they took a computer & laptop. But what was worse is that they stole my identity by robbing my personal documents from 2 boxes I had in there. My passport, birth certificates, tax returns, my daughters social security; my daughters baby pictures. I had never felt so violated in my entire life! I reported it right away but it was a Sunday & the office was closed. I filed a report right away & the police came the next day to investigate, they even talked to the office ... read more
Very disappointed. I called the manager prior to driving to sign the contract if the unit I was interested qualified for the 50% discount. Over the phone they confirmed yes. They asked me to register online and come down to the office. When I showed up to their office and were signing contracts, I again asked if my unit qualified for the discount and again they said yes. I got my bill and was for the full amount without the 50% discount. They said I must have not registered correctly online, and they will not honor the... read more
Business response:
Hello, we are so sorry to hear about your experience and would like to discuss this matter with you immediately. Please call us at 888-926-8145 and our district manager will assist you.
This place has still not addressed the water damage to my belongings in my storage unit going back to March. Items were destroyed and mold has gotten on many things that are simply list now . Going into June and there is still nothing but silence in addressing this. Please see my previous post .
Business response:
2/1: Hi Schorsch, thank you for your feedback on our storage units and manager Paul. We appreciate your kind words about our service. Thanks again for the review! UPDATE 3/17: Hello Schorsch, we are so sorry to hear about your items suffering from water damage. Please call us at 888-926-8145 so our team can review your account and determine how to best resolve this matter.
Pros: This place is cheap Cons: the interior is wood which means moisture and mold is an issue with ocassional puddles on the floor. I had mold growing on several of my items. I had 2 different units there and was there for about 3.5-4yrs. Online bill pay doesn't work half of the time Once they had them put a lock on my stuff for weeks, nobody knew why or who put it on... Yet corporate refused to give me money back for the 2-3wks I was locked out of my own storage due to their fault! They conveniently lost all of my email... read more
Business response:
Hi Jonathan, thank you for your feedback. I'd like to connect you with a manager who can better address and solve this issue for you as soon as possible. Thank you.
The company has had my email on file for years. I was under the assumption that my payments were being debited automatically. Apparently the company wont notify you via email until all of your fees have added up to astronomical levels and your unit has already been auctioned off. Thieves and conmen. Do not rent a unit
Business response:
Thank you for your feedback. We're sorry we didn't meet your expectations. For future reference, payments can be made online or in-person at our facility. We'd be more than happy to walk you through the process if you plan on renting with us in the future.
Frequently asked questions about Storage Outlet
How is Storage Outlet rated?
Storage Outlet has a 4.5 star rating with 595 reviews.
When is Storage Outlet open?
Storage Outlet is open now. It will close at 6:00 p.m.