This profile has been claimed by the business owner or representative.
Stratus
- Healthcare
- Irving, TX
About this business
Location details
600 Las Colinas Blvd E., Suite 2000, Irving, TX, 75039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service. Report took too long to receive. Paid money up front and our insurance then paid in full. We only get voicemail and can get no one to call us back to refund our money.
Business response:
Hello - we cannot locate you in our system. Please email contact@stratusneuro.com with more specific information so our finance manager can investigate and speak with you.
Technicians were great and kind. I was told I’d have EEG report within 2 weeks we are now going on 5 weeks I have a strong feeling they lost the test as my neurologist can’t get an update from them
Business response:
Please email or call us to discuss personal details as we cannot disclose on social media.
I’m writing this gritting my teeth at the audacity of this company in deceiving those with medical issues. How low can you be to lie to the mother of a sick child about the cost of this testing. They count on your stupidity. I was lied to and quoted $1,900.00 for my daughter’s 48 hour EEG. When I asked how that price was possible, I was told that the diagnostic center was in network. Come to find out later, this place is out of network for most major insurance companies and I would be responsible for the total bill. When I a... read more
Tech was great billing is deceptive. They send out all eegs to be read and the patient gets the bill because the company they use is out of network with major insurances. Be ready for a huge bill!
Business response:
Hi Miki, thank you for your feedback. One of our senior managers will contact you ASAP.
Awful company! Not about patient care or employees. They have changed names multiple time. Major lay-offs and settlements for fraud. Would not recommend this company at all for employment or medical services. They also do not treat military the way they should be treated, even though they claim differently. Documentation is awful! And noone seems to no what they are doing. Incredibly disappointing company. Do your research first on this company, please!!!
Centering videos on patient ONLY. Family felt invaded.
Business response:
Hi Sandye, thank you for your feedback. If you would like to discuss this further, please don't hesitate to get in touch with justin.foley@stratusneuro.com
Had the worst experience with Stratus Neuro today. Although the tech was kind and trying her best, she was not trained on the equipment she came with and what was supposed to be a 20 minute test plus set up took 3.5 hours from start to finish. It didn’t leave me feeling confident the test was even completed correctly. I’ve never had an EEG that didn’t involve deep breathing or use of strobes so not really sure what this test will accurately tell. Not only that but I didn’t like seeing my orders and personal consents being p... read more
Business response:
Hi Jill, thank you for your feedback. One of our senior managers will contact you.
I've waited nearly a month for results on my EEG. Apparently it's too much of a hassle to answer a doctor's request for them.
Business response:
Hi Joyce, thank you for your feedback. We want to address the issue; however, we cannot identify you in our system. Please don't hesitate to contact our director of communications if you would like to discuss this further. Justin.Foley@stratusneuro.com Thank you.
I am currently undergoing a 48 hr EEG. My technician, Sean, was unprofessional, answering texts on his personal phone while I underwent my routine to setup the device. Further, I received a call from the company after his departure stating that he wasn't truthful with the procedure that would follow regarding my testing. So, if I had listened to Sean, I'd have been waiting for a technician to come to my home to check my equipment, when that wasn't so. I got a cold, callous "We're sorry for the inconvienience.", and no recour... read more
Business response:
Hi Jayce, thank you for your feedback. One of our senior managers will be reaching out to you.
Frequently asked questions about Stratus
How is Stratus rated?
Stratus has a 4.7 star rating with 2,003 reviews.
When is Stratus open?
Stratus is closed now. It will open tomorrow at 8:00 a.m.