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Stratus

4.7

About this business

Location details

4545 Fuller Dr, Suite 100, Irving, TX, 75038, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.71,858 reviews
Joyce Cutliff's profile image
Joyce Cutliff 
4 years ago

I've waited nearly a month for results on my EEG. Apparently it's too much of a hassle to answer a doctor's request for them. 

Business response:

Hi Joyce, thank you for your feedback. We want to address the issue; however, we cannot identify you in our system. Please don't hesitate to contact our director of communications if you would like to discuss this further. Justin.Foley@stratusneuro.com Thank you. 

Joyce Cutliff's profile image
Joyce Cutliff 
4 years ago

I am currently undergoing a 48 hr EEG. My technician, Sean, was unprofessional, answering texts on his personal phone while I underwent my routine to setup the device. Further, I received a call from the company after his departure stating that he wasn't truthful with the procedure that would follow regarding my testing. So, if I had listened to Sean, I'd have been waiting for a technician to come to my home to check my equipment, when that wasn't so. I got a cold, callous "We're sorry for the inconvienience.", and no recour... read more

Business response:

Hi Jayce, thank you for your feedback. One of our senior managers will be reaching out to you. 

Jessica Caitlin's profile image
Jessica Caitlin 
4 years ago

I don’t usually write reviews but I wish I could have had a better experience. I had a scheduled 3 day EEG on March 27th. The first tech was extremely obnoxious and made a joke about my memory loss. Throughout those two days I got nothing but texts/phone calls from the monitoring department telling me the wires weren’t working. They sent him back to fix them, and I was informed I got a “bad batch of wires”. He connected everything again and left, and just as I figured the wires were once again giving me issues and I was cont... read more

Business response:

Hi Jessica, thank you for your feedback. One of our senior managers will follow up with you to gather more information. We apologize for the poor experience. 

Susan Standige Goudeau's profile image
Susan Standige Goudeau 
5 years ago

I was told to contact Alliance for an EEG by my Neurologist, Dr. Morgan, after a car accident. For all other procedures I had related to my accident, I was told my cost of the procedure, if there was an associated cost. I was told nothing. After the procedure, my insurance company was billed $32,520 from Alliance and $8,985 from Dr. Morgan. My insurance company paid almost $3,000 instead, but I also received an invoice for $2,656.50. After numerous contacts, I have been told they will try to work with me and charge ONLY $... read more

Ian McGinty's profile image
Ian McGinty 
7 years ago

I’ve been trying to contact you for 3 days about an abusive employee who sent death threats to people and you have not responded whatsoever. 

Fran Ruff's profile image
Fran Ruff 
7 years ago

Might be the worst company on Earth. I needed a 72 hour EEG, which Alliance assured me they would contact my insurance company prior to scheduling. They scheduled and did the test then smacked me with a bill for $3,700. I called my insurance company and found out not only did they not take my insurance, but they never called to be billed “in-network” which is protocol since the procedure was medically necessary. Now I am stuck with the bill, and I was told by their accounts receivable department that there was no need to wor... read more

Say-no More's profile image
Say-no More 
8 years ago

Alliance Neurodiagnostics is a scam! I was told it was a study, and will not cost me anything. Then received a bill for $1,142.86. 

Mike Hardesty's profile image
Mike Hardesty 
9 years ago

I had a routine EEG Aug 10 2015 Before my appointment I called the Irving office to ask if I would have any co-pay or deductibles for this procedure. I was told by their representative that my insurance covered the procedure 100%, no co-pay no deductable. When the technician came to the house I ask him the same question. He checked his paperwork and told me it showed no charge to me. April 11, 2016 I received a bill from Alliance Sleep Center for $1032.44. If I had known that I would be charged I would have never had the pro... read more

Frequently asked questions about Stratus

How is Stratus rated?

Stratus has a 4.7 star rating with 1,858 reviews. 

When is Stratus open?

Stratus is closed now. It will open tomorrow at 8:00 a.m.