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Stratus
- Healthcare
- Irving, TX
About this business
Location details
4545 Fuller Dr, Suite 100, Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended
Recommended
Recommended
Untrained employees. Had to have the crown of electrodes put on twice. Poor tech had to make 5 trips to my house. IT person reported I was online when I wasn’t even attached to anything and I was offline when I wasn’t. Very unprofessional. Hope I never have to go through it again.
Business response:
Our regional tech manager has already spoken to you and resolved this.
Completely unprofessional. The tech who came to my house was wonderful. It's the follow up "care" or lack there of, after that. I had a 48 hr ambulatory EEG and never got a call for when I was going to have a tech to come to my house to disconnect me and pick up their laptop etc. The electrodes were put on Wednesday and to be removed today i.e. which is Friday. I called them this morning to ask them when someone was coming to the house and they did not have me on the schedule at all and said they can try and see what they ca... read more
Completely unprofessional. The tech who came to my house was wonderful. It's the follow up "care" or lack there of, after that. I had a 48 hr ambulatory EEG and never got a call for when I was going to have a tech to come to my house to disconnect me and pick up their laptop etc. The electrodes were put on Wednesday and to be removed today i.e. which is Friday. I called them this morning to ask them when someone was coming to the house and they did not have me on the schedule at all and said they can try and see what they ca... read more
They are impossible to get a hold of. The scheduler never gets back to you (even when she says she will) and after we finally scheduled the EEG and we took time off of work, cancelled therapies, set up nursing, etc. they called a day and half before to cancel. They send you a million notes confirming the appointment but I guess that doesn’t mean much to them.
Business response:
Stratus was waiting on custom permissions from the physician in order to schedule the test. Our manager has reached out to you and explained the situation.
I had a 72 hour test ordered. I had to carefully plan things with work to make this happen. They did not show up on time to do the hook up. They were supposed to be here at 9. They were not. Then it was agreed upon by me, the tech, and the supervisor she would come at 4:30. She decided not to do that. She then got to my house finally around 7 PM. The hook up takes a while. It threw off my whole day and I missed hours of working (I had arranged to work from home) because I kept expecting them to show. I reiterated I could not... read more
Business response:
Our tech manager has reached out to you and resolved this.
Terrible service. Report took too long to receive. Paid money up front and our insurance then paid in full. We only get voicemail and can get no one to call us back to refund our money.
Business response:
Hello - we cannot locate you in our system. Please email contact@stratusneuro.com with more specific information so our finance manager can investigate and speak with you.
Frequently asked questions about Stratus
How is Stratus rated?
Stratus has a 4.7 star rating with 1,836 reviews.
When is Stratus open?
Stratus is closed now. It will open at 8:00 a.m.