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Strive Compounding Pharmacy
- Pharmacy
- Gilbert, AZ
About this business
Location details
1275 E Baseline Rd, #104, Gilbert, AZ, 85233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UNABLE to Contact Strive via phone (doesn't answer or return calls) AND On-line contact (website unresponsive) regarding my Rx. POORLY Managed. Compounding Pharmacies are good but this one is Bad.
Business response:
Hi Ari, Please accept our sincere apologies for the incredibly frustrating experience you've had trying to reach us. Being unable to connect with our team by phone or through our website is absolutely not the standard of care we aim for. We also apologize for the unreturned calls. While we are currently experiencing high volume, you deserve prompt and reliable communication regarding your prescription. We understand why you are disappointed, and we want to do better. Please contact us directly at 480-626-4366 or careteam@... read more
Extremely disappointing. This pharmacy seems to be in absolutely no hurry to fill prescriptions, especially when they need anything from your provider. They'll tell you they've contacted your provider when they haven't, then simply let the prescription sit indefinitely. Days or even weeks can go by with no follow-up, no urgency, and no effort to resolve a refill or clarification. Apparently, it's left to the patient to figure out that nothing is happening and chase everyone down themselves. And I waited on hold for almost a... read more
Business response:
Hi Car B, Please accept our sincere apologies for the deeply frustrating experience you've had with us. Going without your medication and feeling like you are constantly running in circles to get a refill is absolutely not the standard of care we aim for. We also apologize for the long phone hold times and the lack of proactive follow-up regarding your provider. While our team is currently experiencing unusually high volume, you deserve prompt, reliable communication, and a sense of urgency from us—especially when dealing ... read more
These people flat out lied to me about my prescription being sent. I spent an hour on the phone with UPS to find out where it was only to find out it had not been picked up. I then called back because it's a refrigerated medication and was told there was nothing they could do for me until they opened back up And it's a holiday weekend so I won't get this medication for five days if I'm lucky. Stay away! I let my provider know so she can find a different pharmacy.
Business response:
Hi Carter, We sincerely apologize for the frustration and miscommunication regarding your delivery. We understand how critical it is to receive your prescriptions on time, especially when they require specific handling like refrigeration. We take shipping delays and our patients' care very seriously. Please contact us directly at 480-626-4366 or careteam@strivepharmacy.com so we can investigate exactly what happened with this shipment and prioritize a resolution for you. Thank you, Strive Pharmacy Customer Care
I've finally reached the point where I'm done doing business with Strive Pharmacy. Every single time I need a refill, there's a new problem. First, I repeatedly tell them that I want to pick up my prescription in person. Despite calling to confirm this, I still receive emails and text messages saying my prescription will be mailed to me for an additional fee. If I have already requested pickup, why is the system continually processing it for mail delivery? Then, when I arrive to pick it up, they always require my driver's... read more
Business response:
Hi Jenn, Thank you for taking the time to share your detailed feedback. We know how critical it is to have a reliable, straightforward process for your medications, and I am truly sorry for the frustration you've experienced. It is clear that we fell short of the consistent service you expect and deserve as this is not the standard of care we aim to provide. We want to make things right and thoroughly review your account to see exactly where these breakdowns occurred so we can fix them. Please reach out to us directly at 4... read more
I've decided to take my business elsewhere as this latest episode was 'the last straw' that broke the camel's back. I mean, I have always had a difficult time getting the prescriptions through Strive in a timely manner. But this time, I was waiting for my prescriptions in the mail, and after not receiving it, I was told they were sent to an address that I used to live at more than 2 years ago. They informed me they recently changed their policy and were no longer shipping to PO addresses. I live in a remote part where ma... read more
Business response:
Hi Gary, We sincerely apologize for the frustration and inconvenience caused by this shipping transition. It sounds like our policy change regarding PO Boxes created an unexpected hurdle for you, and we truly regret that this wasn't communicated more clearly to ensure your medication reached the correct destination. We would like to investigate exactly what happened with your address records and look into a resolution regarding the charges you mentioned. Currently, we’re having some trouble locating your specific file with... read more
Be aware that if you use Strive Pharmacy, their customer service and communication are the worst in the industry. I say this after three refills on one prescription. Each time there were delays of over 5 days, leaving me without my prescription for those 5+ days. The final straw was on my last refill, when I received a notification from Strive that they were preparing the prescription. They emailed me the invoice link, which I paid the same day on 3 March, and then I received an email stating they were working on it. On 12 M... read more
Business response:
Hi Traci, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and the communication issues you experienced. Providing timely updates and excellent service is very important to us, and we deeply regret that we fell short in this instance. We take your concerns seriously and want to resolve this matter for you as quickly as possible. Please contact us directly at 480-626-4366 or careteam@strivepharmacy.com so our management team can review your account and make this right. Thank ... read more
Ok, so been a patient who received Sildenafil 50MG for 3-4 years due to blood pressure meds. Certified NP recommended Tadalfil 20MG compound from Strive. Night and day difference. the 20MG Tadalfil compound vs 50MG Sildenafil. 20MG did nothing... no erection at all vs the 50MG Sildenafil! the Sildenafil is so much cheaper and effective vs the 20MG Tadalfil!!!!!!
Business response:
Hi Dan, Thank you for taking the time to share your feedback. We understand how frustrating it can be when a change in a treatment plan doesn't provide the results you were hoping for. Because everyone’s body reacts differently, finding the right approach is often a highly individualized process, and our primary goal is always to find the most effective and affordable solution for your specific needs. We would appreciate the opportunity to discuss your experience directly, please reach out to us at 480-626-4366 or send us ... read more
I've been taking 2% Cholesterol/Lovastatin topical cream for Porokeratosis for about 3 years. In October the 240 gram refill arrived in a different shaped container. Thought nothing of it but soon realized after a month of applying that it stopped working. Notified Skin Medicinals who promptly sent another gratis container. Same issue: didn't work. Further investigation of my receipts revealed Skin Medicinals had changed their formulary supplier from Foothills to Strive. I've gone through 3 months of misery because of Stri... read more
Business response:
Hi Mark, Thank you for sharing your feedback. We are sincerely sorry to hear about the difficulties you have experienced over the past few months, especially after three years of successful treatment. We take all reports regarding medication efficacy and our pharmacy partners very seriously. We want to ensure you receive the highest quality of care and would like the opportunity to investigate this matter further with you directly. Please contact our support team at 480-626-4366 or careteam@strivepharmacy.com at your earli... read more
Customer service is horrible here. They needed more info about the request from my doctor. Rather than contacting the doctor, they sent me a text saying that I need to have my doctor contact them. That delayed everything by a week and they are aready very slow to work with. Bottom line is that after 3 weeks I still don't have my medication.
Business response:
Hi Robert. Thank you for taking the time to share your experience with us. We are truly sorry for the frustration, stress, and inconvenience this situation has caused, especially knowing how important it is to receive your medication in a timely manner. We understand how discouraging it is to experience delays and unclear communication, and we sincerely apologize that this process did not meet your expectations. We also recognize how upsetting it must have been to be asked to have your provider contact us directly, as this ... read more
Frequently asked questions about Strive Compounding Pharmacy
How is Strive Compounding Pharmacy rated?
Strive Compounding Pharmacy has a 4.5 star rating with 1,884 reviews.
When is Strive Compounding Pharmacy open?
Strive Compounding Pharmacy is closed now. It will open at 8:00 a.m.