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Strive Compounding Pharmacy
- Pharmacy
- Gilbert, AZ
About this business
Location details
1275 E Baseline Rd, #104, Gilbert, AZ, 85233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I started with this company it was good. Lately the service has gotten sloppy. I travel so the timing of the "overnight" delivery is extremely important. When I call to place an order I tell them the importance of the delivery date and they tell me, "No problem", yet twice now it's been a problem. The last time I called, at their prompting, nearly everyday to get updates which at one point forced me to change the delivery address to accommodate them. However this didn't work either. I still did not get my shipment on t... read more
Business response:
Dear Christopher, Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experiences and truly understand how frustrating and inconvenient these delivery issues have been—especially given the importance of receiving your medication on time and in proper condition. We sincerely apologize for any miscommunication and delays you’ve encountered. Your concerns regarding shipping timelines, handling of temperature-sensitive medications, and delivery coordination are being taken seriously. We... read more
Be aware that filling a Rx is 10-12 business days after paying them so you need to plan ahead on what day you pay their invoice. I didn't realize this, so my planning/budgeting caused me to miss my weekly dose, and based on the 10-12 day turn around time, I may be late on the next dose. Now I need to talk with my health care provider to see what happens/what I need to do because of the missed dose(s). Just another cost that I'm going to be out of pocket for. I also found the email notifying me that the payment was made ... read more
Business response:
Hi Julie, I apologize for the experience you've had and appreciate you reaching out to let us know. Unfortunately, our system that sends out those messages doesn't allow responses, which is why we always aim to provide another number that can be used to call or text us back with. Additionally, our Customer Care team has been a bit behind with the number of phone calls that have been coming in and are working to get back on track ASAP so they're able to answer all calls again. Unfortunately, we've been unable to track down... read more
Everything is done through text message. When you call, no one answers the phone. The latest text--we need additional information. Text back to a different number. I have no idea what additional information they need. I've been trying to get the cost of this Rx since last week. I'm about to tell them to stuff it.
Business response:
Hi Julie, I apologize for the experience you've had and appreciate you reaching out to let us know. Unfortunately, our system that sends out those messages doesn't allow responses, which is why we always aim to provide another number that can be used to call or text us back with. Additionally, our Customer Care team has been a bit behind with the number of phone calls that have been coming in and are working to get back on track ASAP so they're able to answer all calls again. Unfortunately, we've been unable to track down... read more
This pharmacy does not realize that compounding medication is still medicines that patients NEED in a timely manner. The normal turnaround time of 2-3 days has become longer and longer, and is now 7-10 days!! No patient can accept this delay in getting hormone replacement. Side effects become more pronounced! Just when I run out I will go thru a partial withdrawal and have to go thru startup again after each long delay in getting the prescription! I will start looking elsewhere for my compounding pharmacy that can deliver in... read more
Business response:
Hello Duff, We completely understand your frustration and appreciate you reaching out to us about it. We've unfortunately recently run into an influx of orders that our team is working diligently to take care of. Our goal is always to reduce our lead times, but you're absolutely correct that they've been pushed out recently due to that influx of orders. We never want to put our patients in situations where they risk missing a dose and are sorry we've not met your expectations or needs with this prescription. We weren't abl... read more
My doctor changed the compound pharmacy to Strive. The medication- Tirzepatide seems Weak and I have not lost any weight in 6 months . Not sure if it's strong enough but does not seem To work. I am changing to an online pharmacy.
Be CAREFUL especially if you pay out of pocket! i recieved this vial (2ml) compounded semiglutide fir $250 noticed immediately it was off and WAAAY less than the previous ones. i was told to WAIT UNtil the end of dose to see if i was short n offered a partial refund or discount- when i did as told they REFUSED to honor either refund or discount gave excuse after excuse even AFTER my doctor herself called. HORRIBLE CUSTOMER SERVICE n will NOT MAKE there error right or attempt to fix issue. I fought with them for MONTHS have p... read more
Worst first experience ever! Over a week to get a refill that Frys does in 3 hours. Never again. Garbage customer communication and rude when asked why so long. F
My physician called in a RX 10 business days ago and I still do not have my medication!! Delivery says it should be here tomorrow so that means 11 business days assuming it actually arrives. I only went here because of my Dr's recommendation. Never again. Totally unacceptable.
If you are a provider, send your business elsewhere. I will start by stating that I am a physician and deal with pharmacies frequently. Strive's customer service has tanked within the last year. Previous orders were processed and sent out within 24 hours. It has started taking longer and longer, with my most recent script being called in this Monday, only for Strive to finally get around to it Friday, then never return my phone call when I inquired if I could do a same day pickup. I am leaving for vacation in 24 hours and h... read more
Frequently asked questions about Strive Compounding Pharmacy
How is Strive Compounding Pharmacy rated?
Strive Compounding Pharmacy has a 4.5 star rating with 1,548 reviews.
When is Strive Compounding Pharmacy open?
Strive Compounding Pharmacy is closed now. It will open on Monday at 8:00 a.m.