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Sun West Mortgage Company, Inc. NMLS ID 3277
- Mortgage Lenders
- Cerritos, CA
About this business
Location details
18303 Gridley Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You can address me as **************, or *****. And I am not pleased with your company, and will change that as soon as I can.. Your people screwed up the taxes for 2021, You did not withhold enough. Your person NEVER called to get the right taxes...No you want me to pay for your f*** up... I will be checking with an attorney about that. Or you can admit fault, put my loan and payments back to what it was and we can move forward.. I know there is an insurance they or you carry for just such a f*** up.. Please fix it, or I wi... read more
Business response:
In accordance with Sun West Mortgage Company, Inc. ("Sun West") philosophy of customer first, Sun West always strives to provide the best possible service to all its customers. We regret any inconvenience the customer may have experienced.Sun West actively and deeply engaged with this customer and addressed all the concerns. We believe that this matter has been successfully resolved to the customers satisfaction. Our staff including our senior management will always be accessible to the customer for any additional questions ... read more
I talked to *** today & fixed the problem I had. Good job ***! I tried setting something up a month ago & it didn't get taken care of online. Thank God for people like *** to get things resolved.
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
I went to the title company on 6/6/2022 to close on my house. I started signing paperwork and when Im got close to the end my mortgage amount was not the same. My lawyer advised me to stop signing and have the title representative call my lender. I was not given this information before closing and that was very unprofessional. The loan officer emailed me to e-sign the new loan disclosure only after the title representative reached out to her. I had emailed and called so she could explain to me why the numbers changed before ... read more
I WAS HAVING TROUBLE SIGNING INTO MY ACCOUNT TRIED TO RESET PASSWORD TO NO AVAIL, SO I CALLED THE COMPANY AND CUSTOMER SERVICE DID A FANTASTIC JOB IN HELPING ME RESET MY PASSWORD USING MY CELL PHONE NOT MY COMPUTER.
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
I've been a Sun West customer for several years. No major issues up until the past six weeks. I started a VA refinance in early April 2022 for an additional property I own. Sun West locked in a rate and we started the refi process. From there it has been an absolute disaster. I'm supposed to close this week I can not get a response back from ANYONE. The rate lock expires tomorrow and after six weeks of slow/no responses, no one at the company seems to care. My impression is that Sun West wants the application to fall through... read more
Excellent customer service, excellent communication, very informative and helpful. Made the process easy.
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
called to find out where my escrow refund was....they said they mailed it on MARCH 7, 2022....I never got it...they will cancel that check and do a direct deposit. ******** was very polite, professional and got everything taken care of. Good employees are hard to find.... keep her as an employee at Sun West Mortgage.*************************
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
Worst company EVER. Horrible customer service and dont care about customers. I would refinance with a higher rate to get away from this company!
Business response:
In accordance with Sun West Mortgage Company, Inc. ("Sun West") philosophy of customer first, Sun West always strives to provide the best possible service to all its customers. We regret any inconvenience the customer may have experienced.Sun West actively and deeply engaged with this customer and addressed all the concerns. We believe that this matter has been successfully resolved to the customers satisfaction. Our staff including our senior management will always be accessible to the customer for any additional questions ... read more
This company is possibly the most aggravating company I have ever dealt with in my 75 years on this earth. They are handling the reverse mortgage that was held by my mother-in-law until her passing in November of 2021. We get continual threats by mail and posted on her front door that the property is abandoned and they are going to take action. In fact, the house is empty and was being prepared for sale, and as of last week it is sold and we are awaiting a closing date. We talk with one of their representatives on a weekly b... read more
Business response:
In accordance with Sun West Mortgage Company, Inc. ("Sun West") philosophy of customer first, Sun West always strives to provide the best possible service to all its customers. We regret any inconvenience the customer may have experienced.Sun West actively and deeply engaged with this customer and addressed all the concerns. We believe that this matter has been successfully resolved to the customers satisfaction. Our staff including our senior management will always be accessible to the customer for any additional questions ... read more
Frequently asked questions about Sun West Mortgage Company, Inc. NMLS ID 3277
How is Sun West Mortgage Company, Inc. NMLS ID 3277 rated?
Sun West Mortgage Company, Inc. NMLS ID 3277 has a 4.8 star rating with 7,575 reviews.
When is Sun West Mortgage Company, Inc. NMLS ID 3277 open?
Sun West Mortgage Company, Inc. NMLS ID 3277 is closed now. It will open on Monday at 8:00 a.m.